Rebel Sport Limited Mock Interview
Practice 32 Rebel Sport Limited interview questions covering retail passion, product knowledge, and customer service excellence.
Question 11 of 32
Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Retail and customer service based roles will often require diplomacy when it comes to working with the public. Discuss with the interviewer how you would handle an aggressive customer.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"If I had a customer who was being aggressive and disrespectful, I would calmly but firmly ask them to calm down. If security needed to be called, I would do so. Everyone needs to remain respectful, and I would not hesitate to ask a customer to offer that respect, in return."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Most places that I have worked have procedures in place for these kinds of scenarios, and I am happy to follow the procedures put in place by Rebel Sport Limited."
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Anonymous Answer
Listen effectively to turn customer experience into a positive visit and not take the rudeness personally.
Rachelle's Feedback
Yes - these are very important action steps to take when dealing with an aggressive customer. Have you ever dealt with this situation directly? This could be a nice opportunity to tell a quick story of a time when you diffused a customer issue.
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