How to Answer: We value our customers at Palo Alto Networks. How do you respond to customer or client complaints?
Advice and answer examples written specifically for a Palo Alto Networks job interview.
13. We value our customers at Palo Alto Networks. How do you respond to customer or client complaints?
How to Answer
Palo Alto Networks' customer service is known for being impeccable. The customer success team gives it their all to support the implementation and continued use of Palo Alto's various products and services. If you are interviewing for a customer or client-facing role, you need to show off your ability to deal with conflict and nurture client relationships. Give an example of a time you successfully resolved a customer's issue.
Written by Rachelle Enns
1st Answer Example
"A very frustrated customer called me about a problem with one of our software products. I listened and told them I would be happy to help. I asked more questions to understand the problem and was able to help once I had a better idea of how to solve it. The customer was very relieved and grateful that I took the time to listen and make sense of the issue."
Written by Rachelle Enns
2nd Answer Example
"I recently completed a course on customer service and dispute resolution, so I am confident in my ability to handle client-related issues. Active listening and genuine empathy form the backbone of my approach with customers."
Written by Rachel Hills on December 26th, 2021