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Palo Alto Networks Interview
Questions

30 Questions and Answers by Rachelle Enns

Updated August 21st, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Technology     Computers And Electronic Equipment    
Question 1 of 30
We value our customers at Palo Alto Networks. How do you respond to customer or client complaints?
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How to Answer
Palo Alto Networks received the J.D. Power and TSIA "Outstanding Customer Support Experience" award in 2015, 2016, 2017. They also received the TSIA "Outstanding Worldwide" rating in 2015, 2016, 2017 for commitment to customer support. Their customer service is impeccable. If you are interviewing for a customer or client facing role, you want to show off your ability to deal with conflict and nurture client relationships. Give an example of a time you successfully helped resolve a customer's issue.
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1.
We value our customers at Palo Alto Networks. How do you respond to customer or client complaints?
Palo Alto Networks received the J.D. Power and TSIA "Outstanding Customer Support Experience" award in 2015, 2016, 2017. They also received the TSIA "Outstanding Worldwide" rating in 2015, 2016, 2017 for commitment to customer support. Their customer service is impeccable. If you are interviewing for a customer or client facing role, you want to show off your ability to deal with conflict and nurture client relationships. Give an example of a time you successfully helped resolve a customer's issue.

Rachelle's Answer #1
"Outstanding Customer Support Experience"
Rachelle's Answer #2
"I recently completed a course on customer service and dispute resolution, so I am confident in my ability to handle client related issues. Active listening and genuine empathy is always the backbone of my approach with customers."
2.
Tell me something about yourself that I wouldn't know from reading your resume.
The interviewer would like to get to know you apart from what is written on your resume. You are certainly not obligated to discuss personal matters such as your kids, or relationship status, for instance. Stick with a couple of fun facts to show the interviewer that you are a real person, too. Your answer should be unique so that you are a memorable candidate for Palo Alto Networks!

Focus on special non-work related skills or hobbies. For example, you might share that you enjoy beat-boxing or making origami swans. Be prepared for the interviewer to stop you and ask you to perform your skill on the spot when its possible! (This will make you unforgettable!)

Rachelle's Answer #1
"I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. I am a competitive individual and enjoy keeping fit."
Rachelle's Answer #2
"I recently completed a computer programming course that I have not had a chance to add to my resume yet. I enjoy continued education and will take multiple courses throughout the year."
3.
Tell me about a project you worked on where a conventional approach was not suitable.
How have you implemented creativity in the workplace when a conventional approach was not suitable? Display for the hiring manager how you can think outside of the box when necessary.

Rachelle's Answer #1
"In 2009 our economy suffered, and a lot of businesses were struggling to keep their doors open. At that time, a conventional approach was to take out additional ads on the radio or TV. Social media was starting to become a major advertising outlet - and it was free. I launched a social media campaign that was very successful. We were able to generate new and repeat business while coming in under our advertising budget."
Rachelle's Answer #2
"I rarely take a conventional approach when it comes to my work. Conventional is often predictable and predictable does not equal great sales numbers."
4.
Have you ever taken the fall for a situation, where it was really not your fault, in order to protect a coworker?
Taking the fall for a situation, to protect a co-worker, is a tricky situation. It can show teamwork, but it may not be the most honest thing to do. Talk to the interviewer about your thoughts on taking the fall for something you did not do.

Rachelle's Answer #1
"I do not believe in 'taking the fall' for people based on protecting them. Transparency is always a good idea, and if something went wrong, then it needs to be addressed to prevent it from happening again. When it comes to clients, I will apologize on behalf of the company for errors. In that case, I will do what it takes to protect the company's reputation."
Rachelle's Answer #2
"I have taken the heat for a situation that was not my fault. Honestly, it wasn't anyone's fault, and I understand that sometimes the blame needs to land somewhere when corporate is looking for answers."
5.
We value honesty at Palo Alto Networks. Do you think honesty is always the best policy?
Is honesty always the best policy? Talk to the interviewer about your thoughts on honesty in the workplace.

Rachelle's Answer #1
"Sometimes full disclosure can damage someone's self-esteem. In reality, honesty isn't always best expressed in full. I believe it can be self-indulgent based on the person's intention. In those instances, honesty isn't always the best policy."
Rachelle's Answer #2
"I do think that it's best to be completely honest in as many situations as possible. I understand there are some times when telling the full truth will not help either party but, for the most part, I do agree that honesty is the best policy."
6.
At Palo Alto Networks, we are always looking for new ways of improving services. Do you have any suggestions for us?
The interviewer is indeed not asking you to reinvent their wheel. The worst thing you could do here is speak negatively about Palo Alto Networks without any constructive feedback. If you do have a suggestion, keep it light and be sure to close your answer on a complimentary, and positive note.

Rachelle's Answer #1
"I think that you are doing an impressive job at Palo Alto Networks and I look forward to coming to work with you. If I could make any suggestion, I would recommend more updates on the company blog. People are interested in what Palo Alto Networks has to say!"
Rachelle's Answer #2
"I appreciate all of the hard work that Palo Alto Networks puts into the services and other creative solutions. My primary suggestion would be to include more digital downloads and worksheets related to your products on your company website. Customers greatly value free resources."
7.
We seek to hire ambitious and dedicated people at Palo Alto Networks. What is your definition of hard work?
Hard work and dedication can be interpreted differently by everyone. To one person, another person's hard work could seem like slacking. Talk to the interviewer about how you interpret a successful workday.

Rachelle's Answer #1
"For me, hard work means that I did what I could that day to exceed expectations. I come to work early and stay late if needed and I go over and above the requirements without hesitation."
Rachelle's Answer #2
"I fully believe in the work smarter, not harder, motto. This means that I am efficient throughout the day, not allowing for distractions. Hard work means not only meeting the expectations of your employer but also exceeding them whenever possible."
8.
Clear and simple communication is a must-have in our industry. Tell me about your communication skills.
When you are working with more complex products and services, it is imperative that you simplify your communication. Talk to the interviewer about your communication style and how it will benefit the goals of Palo Alto Networks.

Rachelle's Answer #1
"I understand that Palo Alto Networks has built a culture of openness where your teams can bounce ideas off of each other. My communication style fits well with this. I put a lot of effort into keeping my communication style simple, engaging, and to the point. I enjoy collaborating with my team and participating in positive brainstorming sessions."
Rachelle's Answer #2
"Here are some communication-related keywords that you can use when discussing your communication skills:

- Adaptable
- Balanced
- Clear
- Decisive
- Energetic
- Fresh
- Helpful
- Logical
- Mature
- Open
- Powerful
- Relaxed
- Sincere
- Tasteful
- Upbeat"
9.
Palo Alto Networks is looking for reliable people. How many days were you absent from work last year?
A part of being a diligent employee is to ensure that you are always on time and present when expected. It's great to even be 10 minutes early rather than just showing up right on the nose. Talk to the interviewer about your attendance.

Rachelle's Answer #1
"I had zero unexcused absences last year. In total, I took 12 vacation days out of my 15 allotted days. I was sick just 2, and a note from my Doctor accompanied those. Once I was late due to a terrible snow storm, and I always try to be 10 minutes early for my shift."
Rachelle's Answer #2
"I am very committed to my employer and am only absent in events of sickness or the odd family emergency. I do my best always to be available and present when expected."
10.
Do you demonstrate leadership qualities even when you are not in a leadership role?
This question challenges you to think about how you act as a leader in your daily life. Even if you're not leading a team, you can still demonstrate the qualities of a leader!

Give an example of how you coached a coworker who was having difficulty preparing for a big presentation. Maybe you gave them confidence in their strengths by encouraging them, or maybe you offered some helpful hints. You can be a motivator and a positive communicator in any situation at work!

Rachelle's Answer #1
"I naturally take on a leader and mentorship type of role with my co-workers. In one instance, I had a new coworker who was having some troubles fitting in. I took her out for lunch and talked to her a bit about the workplace culture and semantics surrounding the various departments. I wanted her to stay and enjoy her employment with us, so I took the responsibility of ensuring she was settling in well. I believe there are always opportunities for leadership - you just have to keep your eyes open!"
Rachelle's Answer #2
"Yes, I do demonstrate leadership qualities every chance that I get! I believe that everyone can be a great leader if given the right environment and opportunity."
11.
What makes you a great problem solver?
Employers want to know that you have a methodical approach to problem-solving. Consider the skills and qualities that help you successfully face issues. Perhaps you have a keen eye for detail. Maybe you can see opportunity when others can only focus on the problem. Share your strengths as a problem solver, and your ability to come up with innovative solutions.

Rachelle's Answer #1
"I am a great problem solver because I do not allow stress to cloud my judgment and mute my creative side. I am a keen observer with a great memory which allows me to recall unique solutions or ideas."
Rachelle's Answer #2
"I am a great problem solver because I am very analytically minded. I will walk through each step to a problem so that I can properly calculate any available options."
12.
Working at Palo Alto Networks can become stressful from time to time. How do you handle stress on the job?
Are you someone who can handle stress on the job? How do you manage the stressful times? Talk to the interviewer about your ability to control pressure in the workplace.

Rachelle's Answer #1
"I handle stress very well, and when you call my references, they will attest to this fact. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted."
Rachelle's Answer #2
"Staying on deadline is very helpful for me, under stressful situations. I will delegate when necessary to alleviate some stress."
13.
Do you think it is possible to be a good team member, yet disagree with the leader?
The interviewer wants to know that you can be diplomatic in the workplace, even when you may not agree with your leader.

Show the interviewer that it is possible for you to be a good team member, yet disagree with the leader from time to time. Explain that you believe everyone is entitled to their own professional opinion, yet capable of maintaining respect for each other at the same time.

Show that even if you disagree with the final decision they make, you support the direction the team is heading.

Rachelle's Answer #1
"I think that it is possible to be a great team member, even when disagreeing with the leader. It's all in how you maintain respect for each other despite the difference in opinion."
Rachelle's Answer #2
"I do try my best to be a great team member, regardless of whether or not I agree with the leader. With that said, it's important to me that I see eye to eye with my leader."
14.
Why do you want to work for Palo Alto Networks?
This question can be tricky because it requires you to know enough about Palo Alto Networks, to be impressed by what they do, and what they have to offer.

Prepare for this question through due diligence! Review the company website first. If Palo Alto Networks is more service or client focused, you can read reviews of customers and find out about their reputation. Sometimes you can even find articles or press releases to give you a brief on their latest accomplishments, innovations or company culture. Pinpoint the highlights.

Know the company vision so that you can quickly tell them that your values align. Sharing your knowledge on the latest company related news is a great indicator that you have a vested interest in them.

Rachelle's Answer #1
"I am impressed by your mission, and I love how much of an impact you make on the local community. Also, being ranked #1 as "
Rachelle's Answer #2
"I want to work for Palo Alto Networks because you offer the growth, development, and leadership opportunities I have been looking for. I see a long-term fit here which is important to me."
15.
At Palo Alto Networks, we seek to hire problem solvers. When were you able to resolve a workplace related problem?
Problem-solving and dispute resolution are critical skills to possess. Display to the interviewer that you are capable of problem-solving within the workplace and that you will do so with Palo Alto Networks.

Rachelle's Answer #1
"In my most recent position we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. For 180 days, my employees were rewarded for coming to work 10 minutes early. Also, for every month with zero sick days, a bonus was added. In the end, we awarded those with perfect attendance a $600 bonus. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. The program was a success, and upper management chose to keep it implemented for another six months. We will re-assess in December, but it seems to be working very well."
Rachelle's Answer #2
"I often solve small problems in the workplace related to merchandising. I am often researching new merchandising techniques to push out some of the older merchandise, to make room for the new."
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30 Palo Alto Networks Interview Questions
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Interview Questions
  1. We value our customers at Palo Alto Networks. How do you respond to customer or client complaints?
  2. Tell me something about yourself that I wouldn't know from reading your resume.
  3. Tell me about a project you worked on where a conventional approach was not suitable.
  4. Have you ever taken the fall for a situation, where it was really not your fault, in order to protect a coworker?
  5. We value honesty at Palo Alto Networks. Do you think honesty is always the best policy?
  6. At Palo Alto Networks, we are always looking for new ways of improving services. Do you have any suggestions for us?
  7. We seek to hire ambitious and dedicated people at Palo Alto Networks. What is your definition of hard work?
  8. Clear and simple communication is a must-have in our industry. Tell me about your communication skills.
  9. Palo Alto Networks is looking for reliable people. How many days were you absent from work last year?
  10. Do you demonstrate leadership qualities even when you are not in a leadership role?
  11. What makes you a great problem solver?
  12. Working at Palo Alto Networks can become stressful from time to time. How do you handle stress on the job?
  13. Do you think it is possible to be a good team member, yet disagree with the leader?
  14. Why do you want to work for Palo Alto Networks?
  15. At Palo Alto Networks, we seek to hire problem solvers. When were you able to resolve a workplace related problem?
  16. When you suffer a setback, how does that emotionally affect you and your work?
  17. Would you say you are a better verbal or written communicator?
  18. Workplace culture is important to us at Palo Alto Networks. What type of work environment do you dislike working in?
  19. We have a strong team culture at Palo Alto Networks. How do you like to encourage ideas in others?
  20. At Palo Alto Networks, we seek to hire those with a strong understanding of the computer, IT, and electronics industry. Walk me through your background and highlight your most relevant experience.
  21. If we hire you at Palo Alto Networks, how can we motivate you on the job?
  22. What do you think our biggest business challenge is at Palo Alto Networks and how will you help?
  23. What is your current salary?
  24. We prefer that employees at Palo Alto Networks have some form of post-secondary education. Walk me through your education and how you feel it has prepared you for this role.
  25. Do you have any questions for me about this role, or working for Palo Alto Networks?
  26. If you are hired at Palo Alto Networks you may become privy to trade secrets and confidential information. Are you willing to sign a non-disclosure agreement?
  27. As you know, we have a very high customer service standard at Palo Alto Networks. If you could sum up your customer service style in 3 words, which would you choose?
  28. We have multiple avenues for career growth. Where would you like to see your career with Palo Alto Networks take you?
  29. At Palo Alto Networks, we like to develop Subject Matter Experts (SME's) in multiple fields. If you could sum up your knowledge to one area of expertise, what would it be?
  30. Our industry is a competitive one. In your opinion, what makes Palo Alto Networks stand out from our competitors?
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