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OTS Interview
Questions

29 Questions and Answers by Rachelle Enns
Published September 15th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Business     Communication Services    

Question 1 of 29

If OTS hired you today, what would you accomplish first?

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1.

If OTS hired you today, what would you accomplish first?

When you start a new position, it is essential to set a goal on how you will make a positive impact quickly after being hired. Tell the interviewer what your impact goal is, should you be the successful candidate and hired at OTS.

Rachelle's Answer #1

"My first priority would be soaking up as much information about culture, process and KPIs as possible. I'd embark on a 'listening tour' in order to engage in deep conversation with my team and with my colleagues to discover the greatest current needs and how to prioritize them based on company goals for the quarter. Overall, I would strive to meet or exceed all KPIs for the business quarter as efficiently as possible."

Michelle's Answer #2

"If hired today, I would start with analyzing all quantifiable data from the last month, quarter and year to identify any challenges and set a plan to address them. I'd also look for team and company strengths in order to capitalize on or expand them in order to increase the company's bottom line. Overall, I'd be looking for patterns that help me make an immediate contribution to the team and the organization."

2.

Give me an example of a time when you had to troubleshoot to solve a problem.

Troubleshooting is like reverse engineering - it takes skill, effort, and patience. You have to understand the problem to know how to work backward from it to find a solution.
Knowing how to solve problems with technical equipment is always a solid skill, and a great way to demonstrate your example. Show that you are insightful in your approach.

Rachelle's Answer #1

"Last week, while working in our new SAP system, I was receiving a repeated error. I entered in a few different codes, but that didn't solve the issue. I then did a hard reset on my system. Then, I referred to the user guide for additional suggestions. It took a little time and patience, but I was able to resolve the issue without calling the support line and waiting on hold."

Michelle's Answer #2

"We do not have an IT department in my current office so whenever an issue arises, I am the person that my team calls. Troubleshooting is fun for me - it's like a new challenge every time. Google and IT related forums are often my best friend!"

3.

Tell me about a time when you undertook a project that demanded a lot of initiative.

This interview question allows you to demonstrate your ability to be a self-starter. Show the interviewer that you are a motivated individual by telling the interviewer about a specific time that you took the lead. Include details of your project timeline, which you led, or what you had to teach yourself for the project to be successful. Be sure to complete your answer by telling the interview what the outcome was.

Rachelle's Answer #1

"We recently had a major inventory count requested of us by the corporate head office. At the time, our Manager was away on holidays. No one quite knew where to start or who should take the lead. I took the initiative to lead my co-workers through the inventory project. I taught myself the tracking software in a short amount of time and created a schedule for the inventory counts, so everyone knew what was expected of them. We completed the project three days ahead of schedule! It was a great success."

Michelle's Answer #2

"We recently switched over our entire leadership team during the process of changing over our team's compensation plan. I took the initiative to manage the culture during this time by reaching out to all associates individually to gain their feedback on what compensation they would like to see in our change. I explained some possible options and gained their feedback on the new leadership team. This, with the day to day responsibilities, demanded strong time management and initiative. However, it led the associates through a seamless compensation transition while gaining strong feedback on leadership changes."

4.

When have you shown a willingness to learn a new method or new approach to solving a problem?

It is a great skill to have when you can approach a problem in a new way. Discuss with the interviewer your ability to approach a problem using new methods.

Rachelle's Answer #1

"When our company came under new management last year, many new methods and policies were implemented. As a result, I was able to learn many new approaches to our challenges in sales and customer management. Ultimately, they were very effective, and I enjoyed the process of taking a different approach and trying something innovative."

Michelle's Answer #2

"Our company switched to an SAP system last year that I was not familiar with. I enrolled myself in a 4-week evening course at our local community college so that I could quickly learn the system without it affecting my performance at work. It helped a great deal, and my employers were impressed with my willingness to learn. In addition, I was able to share with colleagues new ways to employ the system to solve some of their day-to-day business challenges."

5.

At OTS, we value calculated risk. When have you taken an unusual risk in the workplace? What was the outcome?

The interviewer wants to know that you are capable of taking calculated risks in the workplace and that you understand the difference between a calculated risk and a risky choice.

Think of a work-related risk, like trying out a new idea to solve a problem. You may even take on a new responsibility that you're not trained in, which is a little bit of a risk. Give an example that shows you are thoughtful and strategic when taking risks.

Rachelle's Answer #1

"Last month I took an unusual risk by accepting an outside sales call when I am an inside sales employee. An existing client asked me to meet him because he had some additional business he was thinking of awarding our company, but he wanted to make sure we had a strong rapport before he handed the business over. I met him in person, and we got along so well that he gave me an additional $1M in annual business. I knew it was a risk because my traditional area of expertise is inside sales accounts, but I knew the reward was greater than the potential risk, so I took it. It was well worth it!"

Michelle's Answer #2

"I certainly took a risk by leaving my strategic account management position to take an entry sales position in another organization. My family thought I was nuts. But, while it was risky, I wanted to get into sales and I wanted to experience a startup environment. It worked out great, as I got basic sales experience, and then have been steadily promoted since. My career has moved in an upward trajectory so much faster since I took that leap of faith."

6.

When entering a new job, describe how you build relationships with your new coworkers and supervisors.

Due to a wide variety of personalities, relationships can take time to form. How do you ensure that you have a strong line of communication with your co-workers and supervisors, right from the start?

Rachelle's Answer #1

"I believe the first few weeks of any new position should be devoted to listening and understanding the culture, landscape, needs and expectations of team members and colleagues. In previous positions, I have found 'listening tours,' valuable, in which I schedule coffees, lunches or short meetings with as many colleagues as possible during the first few weeks to discuss their challenges, successes and expectations for the position. This sets us up as collaborators from the very beginning."

Michelle's Answer #2

"First impressions are everything, and I make a strong attempt to build relationships with all of my peers right up front when starting a new job. I schedule meetings to make an introduction and ask discovery questions to learn how I can best support them when working together. It is also important to gain insight into their preferred methods of communication. Also important, I try very quickly to show an interest in their lives outside of work - who they are, their hobbies, their families, etc., so that it's clear that I value them as individuals, not just as professional roles."

7.

Tell me about an error or mistake you made because of a breakdown in communication from you or one of your team members.

On occasion, mistakes will happen, and communication will be broken. Talk to the interviewer about a time that this occurred in the workplace. How did you resolve the situation?

Rachelle's Answer #1

"I recall one instance where I misread an email from one of my subordinates. The punctuation was incorrect, and I read it in in a dire tone rather than in a positive one, as it was intended. After a tense conversation, the employee clarified her intention, and it seems I was mistaken. She and I agreed to exercise verbal communication on a regular basis to avoid a similar situation from happening again."

Michelle's Answer #2

"We recently had a missing link in communication to one of our vendors, who we signed on to provide a large service. They were not aware of a change in the agreement which cost the company wasted time, resources and money. We were able to identify the breakdown in communication and change the process to ensure it does not happen again."

8.

What experience do you have using team-based messaging applications?

There are many options for communication software and messaging applications. Give the interviewer a brief overview of the applications you are experienced in and assure them that you can learn their internal system, should it be new to you.

Rachelle's Answer #1

"I have used a variety of team-based messaging applications - they are powerful tools for encouraging and organizing team communication. I am most familiar with Slack, Apple Messenger and Google Hangouts Chat. Most of these programs are fairly user-friendly and intuitive, so I feel confident that no matter which system you use, I can pick it up very quickly."

Michelle's Answer #2

"I do not have a lot of experience with team-based messaging applications besides MSN Messenger years ago. I do pick up on technology quickly and have no concerns when it comes to my ability to learn. What team-based messaging applications do you use at OTS?"

9.

Work volumes can become very high at OTS. How do you handle a larger than average workload?

The interviewer wants to be assured that you can handle the workload required of you in this position and that you will not become overwhelmed if/when workloads unexpectedly increase. When workloads increase, stress levels do too. How do you react?

Rachelle's Answer #1

"When I have a large workload on my plate, I do not stress over the tasks that are in front of me. Rather, I make a simple plan of which tasks are a high priority and which tasks are a lower priority. The higher priority tasks, I complete first. Through this system, I can focus on my tasks individually, rather than stressing out about the multitude of tasks ahead of me. I also love the satisfaction of being able to cross things off my list!"

Michelle's Answer #2

"Whenever I feel overwhelmed, I try to take a few deep breaths, review my list of tasks, and concentrate first on those that are of highest strategic priority to the organization - in other words, the tasks most likely to positively affect the company's bottom line. If I can put my highest expenditure of resources there, I'm more likely to make a positive impact on the organization overall."

10.

What excites you?

Every hiring manager wants to know how to keep you best motivated and excited about the job. Talk to the interviewer about what excites you and keeps you happy at work.

Rachelle's Answer #1

"I have a healthy competitive edge, even if its a personal competition. For me, I am excited and motivated by winning, whether that be winning over a new client, exceeding my KPIs or being recognized for a job well done. I am also motivated and energized by a strong team that supports and challenges one another."

Michelle's Answer #2

"I get excited when new challenges are presented in the workplace. This could include a new program, a new customer initiative, a sales contest, or even the training of a new employee. A fresh problem to solve or a fresh obstacle to conquer is highly motivating and exciting for me."

11.

When planning, how often do you create alternative scenarios to help you adjust to changing situations?

Being able to problem solve and think outside the box when it comes to changing situations is a very valuable skill set. Talk to the interviewer about your ability to create a variety of potential scenarios.

Rachelle's Answer #1

"I feel that it is very important to create alternative scenarios in all situations. One cannot guess what will happen in the end, so it is smart to be prepared for all possible outcomes. I try always to create 'what-ifs' because I know that plans change and fail. Plan B - or C or D - is always ready to go."

Michelle's Answer #2

"I love having contingency plans. It's important for my team to understand that ideally we are going to do X, but if that fails, we need to be ready to make sure Y happens. It takes out the uncertainty at the moment and better prepares everyone to adapt if a problem should arise."

12.

OTS encourages continued education. Tell me about a time when you took on a new course to study in order to improve your own work performance.

Once you are in your career, it certainly doesn't mean that you need to stop learning. There are many job-related courses available. Talk to the interviewer about the last time you took advantage of these available courses. Discuss your interest in continuing your education even after joining OTS.

Rachelle's Answer #1

"I am a huge proponent of professional development and continuing education. We have to stay current in our industry in order to keep up with the fast pace of change and innovation. Our company recently offered the Sandler Sales program to anyone in the company who was interested. I took this workshop and really enjoyed it - plus, my sales increased by 23 percent that year."

Michelle's Answer #2

"Last year, I worked toward my Project Manager certification while working full time. That experience alone greatly increased my multitasking skills, and I'm confident that the PM certification is a strong addition to my already existing management skill set. I believe strongly that it's important for employees to seek training and professional development opportunities in order to make sure they're not only competitive, but also adding the best possible value to their organizations."

13.

If you were given a choice, which work related task would you leave for last? Why?

Often we will leave the tasks that we don't like for last in the act of procrastination. Other times, we will mindfully move a particular responsibility for last because we feel that it makes the most sense. Help the interviewer to determine which personality type you are by answering this question.

Rachelle's Answer #1

"If given a choice, I would leave my documentation tasks for last. I say this because I like to spend my time selling and hitting targets; that's the most energizing and satisfying to me, so completing tasks related to documentation during business hours often feels like a distraction from business development. I do understand the importance of appropriate documentation; I just prefer to save it for after the workday."

Michelle's Answer #2

"I think it's natural to want to save the hardest or most demanding tasks for last, so I make a conscious effort not to do that. I try to review my to-do list each morning and pick the most difficult task on the list to complete first. That way, I feel a tremendous sense of accomplishment, and it's a nice confidence boost as I move on to tasks throughout the day that aren't quite as challenging."

14.

When a major problem arises, what is your first reaction?

The interviewer wants to know if your reactions to problems reflect maturity and professionalism. How you react will significantly determine how you fit with their existing team at OTS.

Perhaps your computer crashes and you realize you may have just lost all of your hard work. Or maybe you are limited on time and have a deadline rapidly approaching. Demonstrate to the interviewer that you take a very methodical approach to problem-solving, rather than reacting in an impulsive way when a problem occurs.

Rachelle's Answer #1

"When a major problem arises, my first instinct is to take a step back and absorb what just happened. I then go into 'brainstorm' mode, jotting down potential ways to resolve the issue. From there, I can generally use a pros and cons list to determine the best course of action for a fast and amicable resolution."

Michelle's Answer #2

"I have taught myself to be as calm as possible with my first reaction when problems arise. I take some deep breaths, step back and review my options for solving the problem rather than allowing myself to become frustrated or panicked. I often can confer with my team and/or peers on worst-case scenario repercussions, along with how to mitigate them. We typically explore several different scenarios in order to make a collaborative decision on which path forward is best for the company."

15.

How often do you discuss work with your colleagues, in order to think up new systems and styles of working?

Do you use your creative mind with your colleagues to discuss ideas and systems in the workplace? Talk to the interviewer about how you have used creative thinking in the workplace and how this will benefit OTS, if hired.

Rachelle's Answer #1

"I have a policy with my team that if they have an innovative and helpful idea they can bring it to me at any time. If their idea or system is something that I think could work, we then create a plan, and sometimes even a prototype, together to present to our head office. This policy has generated some powerful ideas in our office over the past three years including a work-share program and some health and safety initiatives."

Michelle's Answer #2

"I think it is important to discuss work with colleagues in a collaborative nature to encourage all types of ideas to come forth. Often, when people put their heads together, they will create something better than something one individual could have done alone. I'm a big fan of the improv comedy philosophy of 'Yes, and,' in which team members always say, 'yes' to one another's ideas and then try to build on them to make them more viable."

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29 OTS Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.

Interview Questions

  1. If OTS hired you today, what would you accomplish first?
  2. Give me an example of a time when you had to troubleshoot to solve a problem.
  3. Tell me about a time when you undertook a project that demanded a lot of initiative.
  4. When have you shown a willingness to learn a new method or new approach to solving a problem?
  5. At OTS, we value calculated risk. When have you taken an unusual risk in the workplace? What was the outcome?
  6. When entering a new job, describe how you build relationships with your new coworkers and supervisors.
  7. Tell me about an error or mistake you made because of a breakdown in communication from you or one of your team members.
  8. What experience do you have using team-based messaging applications?
  9. Work volumes can become very high at OTS. How do you handle a larger than average workload?
  10. What excites you?
  11. When planning, how often do you create alternative scenarios to help you adjust to changing situations?
  12. OTS encourages continued education. Tell me about a time when you took on a new course to study in order to improve your own work performance.
  13. If you were given a choice, which work related task would you leave for last? Why?
  14. When a major problem arises, what is your first reaction?
  15. How often do you discuss work with your colleagues, in order to think up new systems and styles of working?
  16. We appreciate innovative thinking at OTS. When have you created a new product or service?
  17. What do you know about the culture at OTS?
  18. Do you prefer doing work on a routine day-to-day basis or do you prefer mixing up your routine occasionally?
  19. How can OTS motivate you, as a leader?
  20. Tell me about a time when you improved communication between yourself and a co-worker or client.
  21. At OTS, we give everyone the opportunity to be a mentor. Have you had the opportunity to teach an important skill to a co-worker?
  22. At your current or former place of employment, how important was communication and dealing with others?
  23. Would you say you are a better oral or written communicator?
  24. How do you handle communicating bad news to a fellow worker or subordinate?
  25. Tell me about your experiences giving presentations in front of large groups.
  26. How would you describe your written communication skills?
  27. How do you handle a situation where your supervisor does not properly communicate information to you?
  28. Tell me about a time when your communication skills greatly benefited your team.
  29. We value communication at OTS. Rate your communication skills from 1-10 with proper examples backing your given rating.
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