OTS Mock Interview
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Question 11 of 29
Tell me about an error or mistake you made because of a breakdown in communication from you or one of your team members.
How to Answer
Example Answer
Community Answers
On occasion, mistakes will happen, and communication will be broken. Talk to the interviewer about a time that this occurred in the workplace. How did you resolve the situation?
"I recall one instance where I misread an email from one of my subordinates. The punctuation was incorrect, and I read it in in a dire tone rather than in a positive one, as it was intended. After a tense conversation, the employee clarified her intention, and it seems I was mistaken. She and I agreed to exercise verbal communication on a regular basis to avoid a similar situation from happening again."
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Anonymous Answer
Recently, a table of 9 people was unintentionally ignored by our entire team of servers for about 15 minutes. This was caused by the host not letting anyone know about who was responsible for the table and none of our team of servers questioning the unattended table. However, I decided to take on the table after apologizing to the customers and offering complimentary appetizers.
Chad's Feedback
Good for you for taking the initiative to approach the table, taking responsibility for the oversight, and acting to fix the mistake by apologizing and offering complimentary appetizers. To further strengthen your answer, discuss any improvements you or your team made to avoid this situation from happening again.
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