"Having worked in customer service for the last ten years, I've sharpened my communication skills. I'm a good listener, often practicing active listening techniques in everyday conversations. For example, when a customer explains the type of item or product they want, I repeat what I think I hear as their description to ensure I understand what they are looking for. I always maintain a professional tone in verbal conversations, email communication, and instant messenger applications at work."

"I'm direct in my communication and typically try to communicate important information face-to-face first, then follow up with an email recapping the conversation and highlights. I always maintain a professional and positive tone and never raise my voice or curse in the workplace. I'm bilingual, so I can communicate with a diverse group of people."