"During my time serving as an Executive Assistant to several high-level execs, my service was a reflection of those that I represented. A couple of years ago, our Chief Operating Officer was offsite at a city council meeting presenting the financial impact that our organization was having on the greater community. When he arrived, he called me saying that he had forgotten the handouts for each city council member. I was about to leave work for the day to head to another function, but I didn't hesitate to take the extra time to gather what he needed and get it to him right away. When I entered the conference hall, the meeting was already in progress, and our COO was presenting. I passed out the handouts to all of the council members with a smile on my face, and I was thanked graciously the next morning for my effort."

"A few years ago, I was working on securing a new vendor for the cleaning products at our facility. Due to the sheer size of our organization, this would be a huge contract for the company we chose. We came down to a final list of two vendors. At that point, I invited representatives from each vendor on site. Each set of representatives would spend a half-day on-site, meeting with myself, our Environmental Service staff, and our maintenance staff to get to know them, their needs, and where their pain points were with cleaning supplies. Not only did this give the vendor the chance to pitch the best available products for us, but it also won us a great contract with bulk purchase discounts in the end based solely on our needs as a facility. The extra effort and service to plan the onsite visits were crucial to making this a success."