At Medtronic, we pride ourselves on the unique service that we provide our customers. Talk about a time you provided excellent service to someone on the job that fell outside of your regular duties. Why was this important?
In the medical device industry, all manufacturers are producing groundbreaking products to help their customers provide the best care possible to their patients. In the industry, the service a manufacturer provides to their customers often sets them apart from their competition, and Medtronic emphasizes the importance of service in all they do. In your example, be sure to talk about a time you provided excellent service to someone and emphasize the extra effort you put forth. Let your interviewer know that the situation warranted your action and that you never hesitate to go the extra mile for your customers on the job.
"During my time serving as an Executive Assistant to several high-level execs, my service was a reflection of those that I represented. A couple of years ago, our Chief Operating Officer was offsite at a city council meeting presenting the financial impact that our organization was having on the greater community. When he arrived, he called me saying that he had forgotten the handouts for each city council member. I was about to leave work for the day to head to another function, but I didn't hesitate to take the extra time to gather what he needed and get it to him right away. When I entered the conference hall, the meeting was already in progress, and our COO was presenting. I passed out the handouts to all of the council members with a smile on my face, and I was thanked graciously the next morning for my effort."
"A few years ago, I was working on securing a new vendor for the cleaning products at our facility. Due to the sheer size of our organization, this would be a huge contract for the company we chose. We came down to a final list of two vendors. At that point, I invited representatives from each vendor on site. Each set of representatives would spend a half-day on-site, meeting with myself, our Environmental Service staff, and our maintenance staff to get to know them, their needs, and where their pain points were with cleaning supplies. Not only did this give the vendor the chance to pitch the best available products for us, but it also won us a great contract with bulk purchase discounts in the end based solely on our needs as a facility. The extra effort and service to plan the onsite visits were crucial to making this a success."
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Anonymous Answer
In a previous role, there was environmental qualification testing happening offsite, about 2 hours away. During humidity, a few switches and servers got damaged. More tests needed to be run that month to remain on schedule and if replacements weren't provided, the testing would have to wait to start until the next week. After my usual shift, I drove the parts up to the testing site and helped my coworker test the operability of the system. This allowed the testing to remain on schedule.
Amanda's Feedback
This is a good example of how you went above and beyond the call of duty to help a coworker and keep testing on schedule.
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