Have you had any direct experience working with quality initiatives in your field or had specific training in quality?
In the medical device industry, quality is job one when it comes to providing high-quality products to hospitals and clinics that save patients' lives every day. No matter the career path you have taken, you've more than likely taken part in a quality initiative or have received direct training in quality in your work. Talk to your interviewer about your experiences or training and highlight why a focus on quality is important in your work. Stress that you are always focused on quality in your work and that you'd bring that approach if hired by Medtronic.
"A few years ago, my organization sent me and a few colleagues to a Quality in Sales training that focused on the importance of relationship building and problem-solving for customers. The relationship-building aspects we focused on were understanding needs and showing empathy towards customers and then using those things to leverage sales. The quality aspect of the training came through taking a methodical and focused approach to selling to customers. After the training, my colleagues and I presented the fresh new approach to our sales staff at a quarterly sales meeting, and we were commended for our efforts. I am now 100% focused on bringing this quality approach to my interactions with my clients daily, and I'd love to bring this approach to work here at Medtronic."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
S: Yes, I have had experience and training in Quality. I work in the healthcare industry, which is heavily regulated.
T: We have periodic internal and state audits to ensure compliance.
A - R: I was trained by QAs and worked with them through a successful state audit last year. I also work closely with QAs as a data analyst to ensure quality and complete data for analysis. I recognize that data quality/ data integrity is key to ensuring usable, accurate and actionable information.
I focus on quality and compliance when completing my daily tasks and in my interactions with clients daily, and I'd love to bring this approach to work here at Medtronic.
Rachelle's Feedback
It's great to see that you are practicing the S.T.A.R method in your interview answers. Well done!
