How do you expect to make a difference at McDonalds?
The interviewer wants to know what makes you stand out from other applicants and what you will do to make a difference in the company. Try to focus in on one of your major strengths and describe how it could be used to make a positive impact.
"I pride myself on my ability to connect with people. I plan to use this strength to set an example of how to engage with customers. It is my hope that not only will customers leave happy but my team members will be inspired to put in the same amount of effort into serving others."
"In my previous role, I was able to improve our customer satisfaction rating as manager. I did this by training my employees on how to increase their accuracy in taking orders and how to best resolve customer disputes. If hired, I will do my best to make the customer experience here even better."
Tell me about a time when you had to be a leader. How was the outcome?
The interviewer is looking for an example of where you stepped up and acted as a leader. Think of a time when you were in a group at work or school and you stepped up and got something done. Maybe you volunteered to lead a group project or offered to train the new employee. McDonalds wants employee who can grow in the company with leadership potential.
"I was once doing a project for school and we were having difficulties getting started and organized. I got out my computer out and made a spreadsheet. I asked what everyone was interested in and recorded. Someone needed to lead the group and I was comfortable being that leader."
"I remember when my manager received an emergency call and left me to be in charge for the first time. I was nervous at first but knew that I had been working their long enough to hold down the fort while he was away. I made sure that we were well staffed in back and on the floor. I got the opportunity to delegate tasks and lead the team."
Tell me about a time when you went above and beyond for customer service?
Great customer service is critical for a brand as big as McDonalds. Customers want to know that they will have a great experience at McDonalds no matter what location they are at. Think of a time where you took that extra step to make a customer happy. Maybe you refunded a customer's order without them asking because it took too long or you helped carry food out for a customer who had their hands full.
"When I worked at the grocery store I saw a customer had dropped his cereal and was continuing to walk towards his car. I got someone to cover for me and ran out to deliver the dropped item to him. He was happy I made such an effort."
"Once I was helping a mom who was having difficulty calming her child. We kept stickers behind the register. I showed the child the stickers and let her pick one. The mom was very thankful that her child had stopped crying."
Describe a time when you had to sacrifice quality to complete a job?
Answering this question will help the interviewer see how you prioritize your tasks and balance quality with quantity. Maybe you were in a rush and had to shorten part of your presentation for school. Maybe you had a spill at work that you had to clean but were not able to clean perfectly until later because a customer was waiting. Explain your reasoning for sacrificing quality.
"Once I was in charge of stocking inventory since we were having a slow afternoon. I was almost done with it when I was called to help out front. I had to leave some boxes out to help my team out and serve the customers. It felt weird at first leaving the task unfinished, but I knew I could complete it at closing. "
"I once had three assignments for school due on the same night. I was struggling with how to end one of my papers. I looked at the clock and realized that I had to put something down. I did my best to think of a good conclusion but I knew it wasn't my best. I would rather turn in a complete paper than nothing at all."
Describe a time when you disliked a company rule in your last job?
The interviewer wants to know what kind of rules you have difficulties with. You want to be careful not to name too many rules or important rules that all McDonalds employees need to follow. Make sure to follow up the rule that you do not like with an explanation of what you did to still be a good employee despite not agreeing with the rule.
"At my previous job we were not allowed to have our personal drinks where they would be visible to the customers. At first I was frustrated because I always love to have my water bottle nearby. I later got used to quickly going to the back and taking a sip when I needed to."
"I used to not like that my company always refunded a customer if they had a bad experience. I remember a customer being really unreasonable with their order and I did not agree that they should be refunded. Later that week the customer came back happy and has been a regular customer ever since. I realized that we have to do everything we can to make the customer happy and likely to chose our location over others."
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