MockQuestions

Kaiser Permanente Registered Nurse Interview Questions

To help you prepare for a Registered Nurse interview at Kaiser Permanente, here are 25 interview questions and answer examples.

Kaiser Permanente was written by and updated on April 18th, 2021. Learn more here.

Question 1 of 25

What is your 5 year plan?

How to Answer

As part of Kaiser's nursing values, they mention the importance of attaining knowledge and competency that reflects current nursing practice. This means that Kaiser interviewers ask you this question to gather insight around how well this position aligns with your overall career aspirations. Investments in hiring can be extraordinarily high, so employers need to know that you have a vested interest and are looking to remain part of the team for an extended period of time.

To successfully answer this question, your response should demonstrate your desire to grow with Kaiser as you continue to develop as a nurse. Make them a part of your long-term journey while expressing your desire to elevate in your role and keep those contributions with Kaiser.

Written by Angela Fontaine on April 19th, 2021

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Kaiser Permanente Registered Nurse Interview Questions & Answers

  • 1. What is your 5 year plan?

      How to Answer

      As part of Kaiser's nursing values, they mention the importance of attaining knowledge and competency that reflects current nursing practice. This means that Kaiser interviewers ask you this question to gather insight around how well this position aligns with your overall career aspirations. Investments in hiring can be extraordinarily high, so employers need to know that you have a vested interest and are looking to remain part of the team for an extended period of time.

      To successfully answer this question, your response should demonstrate your desire to grow with Kaiser as you continue to develop as a nurse. Make them a part of your long-term journey while expressing your desire to elevate in your role and keep those contributions with Kaiser.

      Written by Angela Fontaine on April 19th, 2021

      1st Answer Example

      "While it's challenging to determine where I'll be in 5 years, I've always been a 'put me where you need me' employee. Where I see myself in five years will depend largely on what Kaiser's needs are five years from now. My personal values align with Kaiser's values as well, and I know that Kaiser values professionalism, patient/family-centric environments, compassion, teamwork, excellence, and integrity. With this in mind, over the next five years, I'd like to continue focusing on my strengths in these areas. By doing this, I can continue to develop and grow my skills while supporting Kaiser in the alignment of our shared values."

      Written by Angela Fontaine on April 19th, 2021

  • 2. What are your best practices for treating a VIP patient?

      How to Answer

      A VIP (very important patient) can be described as a patient whose status can influence judgment or actions. This is usually celebrities, politicians, or fellow doctors. This could also be family members of medical staff. Interviewers are asking this question to see if they can trust you with high-profile patients. While all patients should receive excellent care, this will be a time where you will have to be thoughtful when engaging with VIP patients.

      Interviewers also ask this question to see if you are willing to bend the rules for a high-profile patient. To answer this question successfully, highlight your knowledge about the legal ramifications of treating a high-profile patient while remaining accomodating.

      Written by Angela Fontaine on April 19th, 2021

      1st Answer Example

      "In my previous role, we cared for high-profile patients often. While I want to be mindful of their additional need for privacy, I also ensure that I am following all protocols as I do for my other patients. This means using their PHI on a minimum necessary basis, following all safety and privacy protocols, and providing care where it is the most appropriate. I know that Kaiser values honoring the patient in all aspects of care through extraordinary moments. In understanding the complexities of a VIP, I feel I am demonstrating that value."

      Written by Angela Fontaine on April 19th, 2021

  • 3. What made you want to become a nurse?

      How to Answer

      Nursing is one of the most challenging careers. It taxes you physically, mentally, and emotionally. But! Someone has to do it; someone has to save the lives, birth the babies and treat the patients. Interviewers are asking this question to see what your foundational basis for nursing is. On the challenging days, they need to know that you can course-correct with your desire to be a nurse to provide compassion and excellence, which are two of Kaiser's nursing values.

      To best answer, this question, avoid leaning on 'I like helping people.' While this may be true, it's a generic response lacking depth. We should be specific and honest in our delivery while highlighting how our reasons for being a nurse align with their values and principles.

      Written by Angela Fontaine on April 19th, 2021

      1st Answer Example

      "Ever since I was a small child, I had an innate desire to help people. As I got older, I started developing leadership skills such as remaining calm in high-stress situations and quickly jumping in when a problem needed to be solved. In high school, I developed a strong love for science and anatomy, which ultimately led me toward my desire for nursing. Nursing is an exciting and fast-paced profession that provides an opportunity to impact patients in the community positively. While I know it can be taxing at times, it's also what gives me a mission, vision, and purpose. I feel a strong sense of compassion for the patients I treat, and I understand that this is a value for Kaiser as well."

      Written by Angela Fontaine on April 19th, 2021

  • 4. How would you manage a high patient load with limited support?

      How to Answer

      With a national nursing shortage, it's not unreasonable to expect an unmanageable patient load at some point. High workloads can be very overwhelming at times. Interviewers are asking this question for several reasons. They want to understand how you would manage an increased patient load, but they also are looking to see if you have the skill set to contribute preventive measures to a high patient load.

      Knowing that Kaiser values evidence-based data, a solid answer to this question would include your staffing and patient safety knowledge. Additionally, Kaiser continually evaluates quality and effectiveness and wants their nurses to look for ways to improve. So bonus points for providing insights regarding improvements in this workflow.

      Written by Angela Fontaine on April 19th, 2021

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  • 5. Tell me about a time you witnessed a colleague not following safety precautions and how you handled that.

      How to Answer

      If safety protocols aren't followed in clinical settings, the outcomes could be fatal. There will be times in your nursing career that you witness your colleagues violating safety guidelines that put the patients and the hospital at risk. For Kaiser, this is in line with systematically enhancing the quality and effectiveness of the nursing practice. Holding peers accountable is a vital competency in the nursing sector.

      To best answer this question, you should focus on two main components. One, ensuring that you address the behavior immediately, and two, that you circle back to provide your peer feedback and support for the betterment of the patients.

      Written by Angela Fontaine on April 19th, 2021

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  • 6. What are your best practices in caring for patients with dementia?

      How to Answer

      Kaiser believes in honoring patients through extraordinary care, and they believe that care should be provided in a healing environment of caring, sensitivity, and courtesy. Keeping this in mind, dementia patients require an even more profound level of sensitivity. An interviewer asks this question to determine if you have the skills and patience to care for patients with dementia.

      Written by Angela Fontaine on April 19th, 2021

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  • 7. Tell me about a time a fellow nurse was not helping with the workload and how you managed that.

      How to Answer

      There will be times when peers don't carry their weight, but in nursing, this means running the risk of impacting patient care and experience. One of Kaiser's values is teamwork, specifically, respecting the collective contributions of the team as partners in success. Interviewers are likely asking this question to see if you can self and peer managing successfully. They want to know that you can demonstrate managerial courage when needed with minimal intervention.

      Written by Angela Fontaine on April 19th, 2021

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  • 8. Describe a difficult challenge you recently faced, how you handled it and what was the outcome?

      How to Answer

      As a nurse, there will never be a shortage of difficulties to face. Kaiser interviewers are looking at your ability to demonstrate clinical decision-making and critical thinking skills when facing challenges. The ability to show these competencies align with Kaiser's value regarding excellence.

      To best present this answer, be sure to highlight your ability to remain calm and act strategically when faced with complex challenges.

      Written by Angela Fontaine on April 19th, 2021

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  • 9. Tell me about a time you had to communicate bad news to a patient. How did you effectively communicate that news and what was the outcome?

      How to Answer

      One of the most challenging parts of nursing is delivering bad news to a patient or their family. Nurses need to demonstrate their tactful ability to provide unfavorable information from a supportive and compassionate perspective. Knowing that Kaiser's nursing values include treating a patient as a human and not a condition, your answer must demonstrate your ability to separate the person from the diagnosis.

      Written by Angela Fontaine on April 19th, 2021

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  • 10. Tell me about a time when you cared for a patient whose values or beliefs were different from your own. How did you handle the situation?

      How to Answer

      One of Kaiser's nursing principles is ensuring that we treat each patient as an individual to be cared for, not just a medical condition to be treated. With this in mind, Kaiser interviews are asking this question to see if you have the ability to put your own beliefs aside to honor a perspective that differs from yours. They want to know that you have the ability to challenge and manage your biases to honor patient care.

      To successfully answer this question, you should provide an example when you treated a patient who had values or beliefs different from your own. Additionally, align your answer with Kaiser's value of compassion and providing excellent care.

      Written by Angela Fontaine on April 19th, 2021

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  • 11. What best practices do you use for patients in poor health?

      How to Answer

      This question allows you to demonstrate your alignment with Kaiser's nursing values. They believe that care should be provided in a healing environment of caring, sensitivity, and courtesy.

      Nurses see patients with levels of sickness and poor health that span a wide degree of severity. It is essential to talk about how you communicate with your patients and the steps you take to ensure their safety and comfort.

      Written by Angela Fontaine on April 19th, 2021

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  • 12. Tell me about your experience in collecting lab samples, such as blood, tissue, and and other specimens.

      How to Answer

      As part of Kaiser's nursing strategy, as it relates to integrity, one of their behaviors focuses on integrating ethical provisions in all practice areas. They do this by modeling and reinforcing ethical behavior.

      In many clinical situations, nurses are responsible for collecting lab samples to send away for testing, such as blood, tissue, and other specimens. Kaiser asks this question to assess your ability and knowledge around collecting lab samples and following appropriate procedures.

      To effectively answer this question, you should explain your experience and demonstrate your knowledge around the process and requirements. A more robust answer to this question should include an example of when you streamlined a process for collection or documentation.

      Written by Angela Fontaine on April 19th, 2021

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  • 13. Can you tell me about a nurse that you look up to?

      How to Answer

      This is an excellent opportunity to highlight a nurse who mentored you or motivated you in some capacity. This could be someone you know and have worked closely with or can be a more broad high-level example such as Florence Nightingale, your grandmother who was a nurse, or a nurse that personally treated you. Think about the answers and be prepared to showcase your mentor or hero. Bonus points if you can tie this back to a Kaiser value such as compassion, teamwork, or excellence.

      Written by Angela Fontaine on April 19th, 2021

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  • 14. How many patients is a full workload for you?

      How to Answer

      Kaiser's nursing department focuses on systematically enhancing the quality and effectiveness of nursing. This is an excellent opportunity to share with the interview your ability to manage a high patient ratio and explain the numbers you feel comfortable with. Knowing that Kaiser values a treatment of patients founded on dignity and respect; they will appreciate an answer that reflects patient safety, meaning reasonable nurse/patient ratios. This is also a fantastic opportunity to demonstrate your organizational abilities.

      Written by Angela Fontaine on April 19th, 2021

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  • 15. How do you make seamless transitions on shift changes?

      How to Answer

      Shift transitions can be a stressful time for patients and staff. Patients have been cared for by the same nurse all day, and that transition can come with complexities and worry. Patients want to know that they will trust the new shift nurse and ensure that they have a strong understanding of their care and conditions.

      Kaiser is patient and family-centric and honors the essential role of the patient in all aspects of care, including shift changes. The interviewer is looking to see how you manage handoff and anticipate the needs of this transition. To provide a concrete answer, walk your interviewer through the framework and best practices you utilize for a successful handoff. Bonus if you can give a unique task that they maybe don't use yet.

      Written by Angela Fontaine on April 19th, 2021

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  • 16. Describe a recent issue you had with a doctor or co-worker's decision. How did you handle it?

      How to Answer

      One of Kaiser's nursing principles is contributions to the professional development of peers and colleagues. This principle means behaving with a high level of emotional intelligence and acting as a leader among your peer and colleague groups.

      To be an effective peer, it sometimes means flagging inappropriate behaviors or flagging issues that may compromise patients' safety. In this scenario, Kaiser seeks to understand how you demonstrate managerial courage and have practical reasoning skills to know when it's best to ignore a behavior versus action.

      Written by Angela Fontaine on April 19th, 2021

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  • 17. Are you specialized in a particular area of nursing, i.e. neonatal, pediatric, geriatric, or women's health?

      How to Answer

      On this particular question, the Kaiser is looking to hear how your passion translates to treating patients. They can tell where your experience comes from in your resume, and now it is time to showcase your passion for the job you are interviewing for. Kaiser focuses on teaching others to exceed through mentoring, coaching, and lifelong learning. So tying this example back to your answer will highlight what you appreciate about Kaiser and why you want to work with them specifically.

      If you are interviewing for a specialty area within nursing that you have worked in the past, talk about your interests in that area and why the job is important to you. If you are interviewing for a new specialty area of care, look to point out similarities of your past duties and experiences and how they will translate to this potential new job. Recent graduates to the nursing field should talk about their clinical experiences and why they see this job as the best fit for their career.

      Written by Angela Fontaine on April 19th, 2021

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  • 18. Tell me about a time in which you had to handle an irate physician, co-worker, or patient. How did you handle it and what were the results?

      How to Answer

      As a nurse, you deal with patients, family members, and co-workers during very stressful times. These stressful times can lead to emotional outbursts like rage or sadness. In dealing with someone angry, it is essential to demonstrate your listening skills, problem-solving skills, and ability to remain calm and collected, not to escalate the situation.

      It's helpful to remember that no one seeking care feels well, which heightens emotions. Additionally, there is a lot of trauma associated with hospital settings, medical treatments, and pain. One of Kaiser's nursing values is maintaining standards of excellence when it comes to the delivery of care; tying your answer back to this value will demonstrate the ability to navigate a difficult situation and demonstrate your understanding of Kaiser Permanente and what is important to them.

      Written by Angela Fontaine on April 19th, 2021

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  • 19. Tell me about your education.

      How to Answer

      Your path to becoming a nurse has included a great deal of education and certification. Your resume will obviously show the school(s) you attended, what level your degree was and what dates you attended. Now is your chance to expand upon your resume by talking about your experiences through nursing school, your clinical rotations, or your master's program that led you to this point in your career and how specific pieces of your education led you to this job you are interviewing for. One of Kaiser Permanente's nursing values is to continually seek knowledge in nursing and exemplify professional performance. If you can successfully tie your answer back to this value, you will demonstrate that you have learned about and understand their nursing principles.

      Written by Angela Fontaine on April 19th, 2021

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  • 20. Describe your typical relationship with physicians you work with.

      How to Answer

      Historically speaking, there has always been a dynamic struggle between nurses and doctors. Kaiser is likely asking you this question to determine if you work well with doctors and can successfully navigate the doctor/nurse dynamic. With a respectful approach, this dynamic struggle can be nonexistent. Kaiser seeks individuals who work collaboratively with staff and management, so a strong answer should demonstrate your ability to do so.

      Written by Angela Fontaine on April 19th, 2021

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  • 21. How do you prioritize when multiple patients and procedures demand your attention at once?

      How to Answer

      Considering the nationwide nursing shortage, patient loads can be significantly high. Interviewers are evaluating several competencies. They want to know that you are capable of managing high volume, what prioritization techniques you know, and always keeping patient safety at the forefront of a high patient load.

      One of Kaiser's nursing principles focuses on delivering care based on national standards for quality in all practice settings. With this in mind, a successful answer would include an example demonstrating that you have a strong understanding of national standards and best practices in prioritizing patients' needs.

      Written by Angela Fontaine on April 19th, 2021

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  • 22. How have you responded when your supervisor asked you to work an additional shift to fill vacancies?

      How to Answer

      Any nurse knows that one of the downsides to the career is the need for coverage on most units 24 hours per day, 365 days per year. There may be times when you are asked to alter your schedule or pick up additional shifts to fill vacancies in the work schedule. Due to being shorthanded, you may also be asked to stay for longer hours on your current shift. Nurses with Kaiser Permanente operate as a cohesive team, with a focus on inclusivity and support. And it's essential among fellow nurses in a department, and they need to be willing to help each other out when needed. While it's vital to embody Kaiser's value of being supportive, it's also imperative that you are not committing to schedules you can't work and that you express self-awareness around your physiological needs. You should not extend yourself at the risk of your and your patient's safety.


      Written by Angela Fontaine on April 19th, 2021

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  • 23. Tell me about a time when you committed a medical error in your nursing career. How did you handle it?

      How to Answer

      No matter the career or profession, mistakes happen in the workplace. In the medical field and the practice of nursing, mistakes are often medical errors that affect the patient. The repercussions from medical errors can range anywhere from minor to very severe and life-threatening. When a medical error is committed by a health professional, it is important that they immediately report the error and do not attempt to cover it up. Integrity is a core value of Kaiser Permanente and your answer should reflect a strong demonstration of your integrity.

      To successfully answer this question, the candidate should explain a situation in their career when they committed a medical error and how they took action to resolve and report the situation. A stronger answer to the question would include details of what the candidate learned from the error, and how learning from the situation will prevent them from making the mistake again.

      While nursing errors can be fatal, nurses are human, and mistakes can happen. The most important factor when making a medical error is to take immediate ownership. Answers should reflect that as soon as you realized that you have made a mistake, you first tended to the patient to ensure their safety and address any errors that you have made. Next, inform your supervisor immediately.

      Written by Angela Fontaine on April 19th, 2021

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  • 24. How do you stay current on the latest health research?

      How to Answer

      Kaiser is a leader in the healthcare industry. The healthcare field is continually changing with new technology and research methods. Due to this, most healthcare organizations require nurses to attend continuing education courses. On top of required education, many nurses choose to stay up to speed in their field by attending training, reading publications or participating in workshops. To successfully answer this question, candidates should talk about one of the most recent training sessions they attended and expand on their particular interests in learning more in the nursing field and how they educate themselves.

      Written by Angela Fontaine on April 19th, 2021

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  • 25. What motivates you to provide top-of-the-line nursing care?

      How to Answer

      Most people who go into the nursing profession are naturally attracted to helping people who are most in need of help. They thrive on helping patients through very tough times by providing both medical care and emotional support. No matter how many years of experience a nurse has, they must stay motivated in order to provide top-of-the-line nursing care. Nursing, while often a very rewarding career, can be exhausting and emotionally draining, so it is important for nurses to be able to stay motivated in their current work environments. Kaiser is asking this question to determine what motivates the candidate and to determine if your values align with theirs. To successfully answer this question, the candidate should provide details as to what motivates them to become better nurses. A more successful answer would include a specific example of a situation that motivated a candidate to continue or better their nursing practice.

      Written by Angela Fontaine on April 19th, 2021

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