The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?

"The biggest difficulty I faced was my unexpected layoff during the last recession. I had to adapt to a new economy and search for other opportunities. I earned enough to avoid financial strain and am proud of my ability to be versatile when required."

"I face unexpected difficulty frequently in my current position. The company is under a financial strain, and some days we can not deliver the customer experience we should. I overcome this by giving everything I have when it comes to service. I strive to leave a good impression."