ICON Clinical Research Associate Interview Questions & Answers
Below is a list of our ICON plc interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
1. What would you say is your greatest strength as a Clinical Research Associate?
Why the Interviewer Asks This Question
This is a common interview question as the interviewer wants to hear what you value in your work and what you can add to their team at ICON plc. As they likely consider many great candidates to be their next Clinical Research Associate, this question can help separate the top candidate.
Written by Ryan Brunner on June 14th, 2022
How to Answer
Describe what you believe is your greatest strength as it pertains to becoming a Clinical Research Associate at ICON plc. For example, strong leadership skills, empathy, organizational skills, and work ethic are wonderful strengths to have as a Clinical Research Associate. Prior to your interview, put some serious thought into what you believe is your great strength for the role and come prepared to give your best sales pitch.
Written by Ryan Brunner on June 14th, 2022
Answer Example
"I believe my greatest strength is my leadership skills. I have always worked well with a team and can take direction very well. However, I prefer to lead a team and find that I am a strong leader because I have experience leading teams on new trial projects and learning to understand the strengths of my colleagues. I always put them in the best position to succeed."
Written by Ryan Brunner on June 14th, 2022
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2. From what you've learned today, what can you bring to ICON plc that other candidates can't?
Why the Interviewer Asks This Question
Your interviewer at ICON plc already has your resume and knows your background well enough to invite you to interview as a Clinical Research Associate. They ideally want to see if you understand what challenges you will face in this role and how you will fit into the job and the team you will be joining.
Written by Ryan Brunner on June 14th, 2022
How to Answer
Prior to your interview, you read the job description carefully and researched ICON plc. Now is your chance to give your unique and best sales pitch on why you are the best candidate for this role. As you answer, try to connect your skills to what the ICON plc needs, so you stand out as the top candidate for the position.
Written by Ryan Brunner on June 14th, 2022
Answer Example
"I understand you have difficulty finding Clinical Research Associates with over five years of experience. What I bring to this company is 16 years of experience and knowledge, with a proven track record of successful trials and provider satisfaction."
Written by Ryan Brunner on June 14th, 2022
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3. Walk me through a time when you took the initiative to improve work related procedures. Why was it important for you to take this initiative?
Why the Interviewer Asks This Question
Success as a Clinical Research Associate at ICON plc requires a keen focus on being innovative in every approach you take with a client. Your interviewer needs to be assured that any CRA they hire comes to ICON plc with the ability to take initiative, speak up and help create new and innovative ways of bringing success to their market.
Written by Ryan Brunner on June 14th, 2022
How to Answer
Talk openly to your interviewer about a time when you took the initiative in the workplace to help improve a process or procedure. You'll want to clearly describe your thought process in determining that a change would be necessary and your method for communicating your ideas. You want to ensure your interviewer walks away knowing that you'll never hesitate to bring new and innovative ways of bringing new studies to the clients of their organization.
Written by Ryan Brunner on June 14th, 2022
Answer Example
"When I started in my current role eight years ago, it didn't very long to realize that we didn't have a great communication channel for the providers we were working with in our territory. I took a few months to analyze current methods and come up with a few new ideas to propose to my team. When I had the ideas, I approached my director and they were very thankful. Within a few months, we had a new communication system in place and it greatly helped reduce the response time to our providers."
Written by Ryan Brunner on June 14th, 2022
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4. What experience do you have relating to people with a background different from yours?
Why the Interviewer Asks This Question
As an employer, ICON plc is committed to creating a diverse and welcoming culture for all its staff. As a consultant in the medical field, they remain focused on ensuring that clinical trials take into account a diverse patient base. Your interviewer needs to be assured that you will thrive in their culturally diverse environment at ICON plc.
Written by Ryan Brunner on June 14th, 2022
How to Answer
When you build relationships with people of a different background from yours, you must be open-minded, ready to listen, eager to learn, and open to new situations. Everybody has a powerful and unique story to tell regarding their background, culture, experiences, and beliefs. Talk to the interviewer about the exposure that you bring relating to others with a narrative different from your own. Your interviewer will want to see your open-mindedness and desire to grow in acceptance of those different from you.
Written by Ryan Brunner on June 14th, 2022
Answer Example
"I enjoy listening to the stories of people from generations before me and people with backgrounds different from my own. I will eagerly strike up a conversation with anyone in an attempt to learn something new. I recently read that ageism is still a prevalent issue in the workplace, which I find unfortunate. One bit of advice that has stuck with me for years is when my mentor suggested that I seek friendships with people of different generations. There are many benefits of friendships across generations, including a much broader perspective on life. I also notice different communication styles and varying core values, which I find interesting. Rest assured, should you choose me to join your team, I will get to know my co-workers with an open mind and an interest in their background and story."
Written by Rachelle Enns on June 14th, 2022
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5. How will you motivate yourself if you have a heavy workload here at ICON plc?
Why the Interviewer Asks This Question
As a Clinical Research Associate, there may be stretches of time where things get hectic and workloads can become heavy when combined with travel time. Your interviewer asks this question to gauge that you are aware of this fact and to hear that you would come to this team armed with the drive and resources to stay motivated, no matter how heavy the workload gets.
Written by Ryan Brunner on June 14th, 2022
How to Answer
Describe how you stay motivated to complete your workload without becoming overwhelmed. Explain what methods or techniques you use to stay organized and on track, no matter how busy you get on the job.
Written by Ryan Brunner on June 14th, 2022
Answer Example
"I typically have a heavy workload and have found techniques over the years to keep me motivated. I always have a spreadsheet for the work that needs to be done and find a lot of satisfaction when I check off tasks that I have completed. In addition, seeing my workload become smaller keeps me motivated to keep moving forward. For me, being able to prioritize and handle one task at a time keeps me on track and my mind in the right place so I never feel overwhelmed."
Written by Ryan Brunner on June 14th, 2022
6. Have you ever had difficulty instructing any member of your team on how a project should proceed?
Why the Interviewer Asks This Question
As a CRA with ICON plc, you will be working alongside a very close-knit team of highly qualified colleagues in working through identifying, selecting, and initiating clinical studies. At times, there will be communication breakdowns and your interviewer is looking for someone who has good leadership skills and who knows how to troubleshoot.
Written by Ryan Brunner on June 14th, 2022
How to Answer
Explain a time that you had difficulty training or educating a colleague and what you did to resolve the issue. Be sure you do not talk negatively about the staff member, and describe how you turned a negative situation into a positive one using your communication skills.
Written by Ryan Brunner on June 14th, 2022
Answer Example
"About six months ago, my current team hired a registered nurse with 15 years of experience to assist with screening patients for clinical trials. She did exceptional in her interview and had great references. However, after one month, I noticed some patients who participated in the trial should not have passed the screening process. When I asked the nurse why the patients had passed the screening, she admitted that she had never worked in clinical trials and did not know the procedure. After that, I went over the process and worked with her screening the next round of patients so she would understand how it was done."
Written by Ryan Brunner on June 14th, 2022
7. Talk me about a time when you worked with a person who did things very differently than you. How did you get the job done?
Why the Interviewer Asks This Question
As a CRA with ICON plc, you will be working side by side with your internal colleagues while also acting as a liaison between the company and the clients and clinics where studies may take place. Your interviewer wants to see how you work with diverse groups of people that don't have the same mindset as you and that you are a team player.
Written by Ryan Brunner on June 14th, 2022
How to Answer
Everyone has different styles and ways of getting work accomplished. It does not mean one person's way of doing something is better than another person's. Talk about your ability to work with a variety of personalities and work styles effectively. Try to give an example of a time that you saw things from the shoes of another person, made a compromise and moved forward effectively.
Written by Ryan Brunner on June 14th, 2022
Answer Example
"I do my best to find out where someone is coming from whenever I perceive that their work style differs from mine. I do my best to name it in a non-judgmental way so that it's out in the open. If I do this right, people usually smile and laugh and are actually pleased that I noticed what they were good at. Then I try to negotiate work-flow as constructively as possible so that everyone is comfortable while completing the project."
Written by Ryan Brunner on June 14th, 2022
8. How would you motivate your ICON plc colleagues for an upcoming trial that you were responsible for?
Why the Interviewer Asks This Question
Clinical Research Associates at ICON plc are expected to be great role models and leaders. The launch of new clinical trials for clients can sometimes be stressful, and the interviewer wants to hear how you motivate others to get a job done.
Written by Ryan Brunner on June 14th, 2022
How to Answer
Prior to your interview with ICON plc, put some thought into your style for leading and motivating others in your job. As you answer, try to clearly describe your motivational techniques and how they have been successful for you in working through clinical trials in your past work.
Written by Ryan Brunner on June 14th, 2022
Answer Example
"I would begin by telling my team members the deadlines and goals, so they know the logistics. Then, I would tell them the bigger shared goal so they could buy in. I'd let them talk about it a bit and ask them to think of creative ways to accomplish the goal that would be fun. Then, I'd try to make a metric for success and break up the work so everyone could measure their contribution. I might even have a mini-competition."
Written by Krista Wenz on June 14th, 2022
9. When have you shown excellent communication skills in your work as a Clinical Research Associate?
Why the Interviewer Asks This Question
Your interviewer at ICON plc needs their Clinical Research Associate to possess excellent written and verbal communication skills. In asking this question, your interviewer ideally wants to get a feel for how you communicate to make sure your skills in this area are solid.
Written by Ryan Brunner on June 14th, 2022
How to Answer
As you are well aware, CRAs need to ensure that patients understand complex research protocols in easy-to-understand terms. In addition to working with patients, you will be working closely with co-workers, key stakeholders, sponsors, ancillaries, and regulatory agents in this role at ICON plc, and communication skills are essential for success on any project you are working on. Clearly describe a time when your communication was vital to the success of a past project.
Written by Ryan Brunner on June 14th, 2022
Answer Example
"I believe my excellent communication skills are shown in my work daily. This fluctuates between having to communicate clearly and concisely when speaking with participants and communicating using written and verbal communication to regulatory boards and oversight committees. Last year, my writing skills really shined when creating a grant proposal for funding for a new trial. This was my first solo attempt at a grant proposal, and I was so pleased that the proposal was accepted. My director commended me for the awesome job."
Written by Ryan Brunner on June 14th, 2022
10. Have you ever encountered a time where you overlooked an important detail in a previous project? What did you learn from that situation that you can bring to the ICON plc team?
Why the Interviewer Asks This Question
Owning up to a mistake that was made or an important detail that was overlooked shows that you have a sense of integrity and that you are humble enough to admit to a failure. Your interviewer knows that any Clinical Research Associate they are considering has made a mistake in their work and they want to see how you handle challenging situations and how easily you can admit you made a mistake and took the steps to fix it.
Written by Ryan Brunner on June 14th, 2022
How to Answer
Prior to your interview with ICON plc, put some thought into a time you didn't account for all of the details on a clinical trial or other project, and come to your interview prepared to openly discuss the situation. The key to answering this question is to describe what detail was overlooked and how you ended up rectifying the situation and explain what you learned moving forward.
Written by Ryan Brunner on June 14th, 2022
Answer Example
"When I first started as a Clinical Research Coordinator, I had a trial where a sponsor provided me with evidence of their clinical trial insurance. What I failed to notice was that the limit of their policy was insufficient for the trial. It was brought to my attention by my manager, and we were able to fix the problem before the trial started. Since then, I am extra diligent when going over the documentation that is needed for a trial and have never encountered another problem."
Written by Ryan Brunner on June 14th, 2022
11. If you were to join ICON plc, what you feel would be your biggest hurdle or your greatest weakness to overcome?
Why the Interviewer Asks This Question
As your interviewer has considered many great candidates to come work for ICON plc as Clinical Research Associates, they know that every hire comes with a weakness or a roadblock they will need to overcome. This question allows your interviewer to hear you talk about what you feel will be your biggest challenge in this role and to hear that you have a plan prepared to help you jump over it.
Written by Ryan Brunner on June 14th, 2022
How to Answer
You want to be honest when answering a question about your greatest weakness and you want to be mindful of what truth you are sharing. You might know that your greatest weakness is realistically snoozing your alarm each morning, but that isn't an answer you want to share. Instead, consider a weakness or hurdle that doesn't paint you in a light that will deem you unfit for the position. You might also consider a weakness that in some cases might be seen as very relatable to others or even perceived as a strength to some. Be sure you have an action plan in place for improving on this weakness as well.
Written by Ryan Brunner on June 14th, 2022
Answer Example
"Up to this point in my career, I feel that my greatest weakness has been getting too heavily absorbed in my work. I love what I do, and sometimes I have difficulty leaving work at work and balancing out things and time for myself outside of work. Over the last year, I have been working more on incorporating routine self-checks, focusing on stress-relieving activities, and establishing boundaries so I don't find myself researching a project as bedtime reading! I've also partnered with a couple of current co-workers to hold ourselves accountable for reaching each of our personal goals."
Written by Ryan Brunner on June 14th, 2022
12. What made you choose becoming a Clinical Research Associate as a career path?
Why the Interviewer Asks This Question
Interviewers are often curious about what motivates candidates in their field, so don't overthink a question like this. Your interviewer is really trying to gauge the passion you would bring to ICON plc as their next Clinical Research Associate, so speak with fire about what motivated you to pursue this career.
Written by Ryan Brunner on June 14th, 2022
How to Answer
When thinking about what initially motivated you, just be sure to frame your response in a way that draws you into this path rather than pushing you away from another path. So, if you are really interested in medicine but don't want to interact with patients, then consider how you can respond to focus more on investing in one rather than distancing from the other.
Written by Ryan Brunner on June 14th, 2022
Answer Example
"For as long as I can remember, I have always been passionate about finding solutions to complex challenges--especially in regards to public health. Over the years, I've found that I do my best work and make greater contributions behind the scenes. My mentor in college saw this potential in me as well and encouraged me to pursue clinical research. After my first internship, I was sold! I'm grateful to have a career that balances my personality with my professional goals, all while giving back and supporting the global community."
Written by Clara Canon on June 14th, 2022
13. Do you have any questions for us?
Why the Interviewer Asks This Question
The back and forth of an interview can oftentimes go by in the blink of an eye for the candidate interviewing. As much as they are interviewing you, you are also interviewing ICON plc and your interviewer always wants to be assured that you don't walk away with any burning questions left unanswered.
Written by Ryan Brunner on June 14th, 2022
How to Answer
Take advantage of this question! This is a great opportunity to show your interviewer that you are genuinely interested in becoming a Clinical Research Associate at ICON plc. It is also a chance for your to ask about the hiring timeline, as this will help you with your own timeline for following up. Prepare a list of around three questions in advance and bring them to the interview. You can also take notes throughout the interview to ask targeted questions pertaining to something you discussed; this will impress your interviewer and show that you were listening.
Written by Ryan Brunner on June 14th, 2022
Answer Example
"Yes, and thank you for asking! In your medical device sector, who are your biggest clients and why do you think they keep coming back to ICON plc for your services? As well, I would love to hear your perspective on the culture here at ICON plc and what keeps you ticking on a day-to-day basis."
Written by Ryan Brunner on June 14th, 2022
14. Would you bring any experience with writing a standard operating procedure (SOP) to the ICON plc team?
Why the Interviewer Asks This Question
In their commitment to quality, ICON plc has a comprehensive library of global SOPs that help ensure that the requirements of clients are met. In asking this question, your interviewer is first looking to hear that you are at least familiar with the process of following standard operating procedures and know why an organization like ICON plc would have them in place. Then, they want to know if you have direct experience in helping to create any over the course of your career.
Written by Ryan Brunner on June 14th, 2022
How to Answer
If you have any experience in creating and documenting a set of SOPs during your career, that is great! Be sure to talk about your role in helping to create those and why they were important. If you don't have experience in writing any, that is okay as most candidates won't. What is important in this case is that you clearly talk about why having quality measures in place, like standard operating procedures, is important to the success of any organization in the medical field.
Written by Ryan Brunner on June 14th, 2022
Answer Example
"Early in my career, I designed, optimized, and validated a new DNA extraction assay to be utilized on several downstream applications. This required not only careful record keeping of preliminary protocols and data but also the final SOP once optimized. I have to say that I am very impressed by ICON plc's focus on quality assurance from what I was reading on your website. If hired to join your time, one of my first priorities would be learning the SOPs in our area."
Written by Ryan Brunner on June 14th, 2022
15. What are your salary expectations if offered this role at ICON plc?
Why the Interviewer Asks This Question
It is important for any employer that is recruiting to ensure that they are able to afford the services of their top candidates. It also gives them the chance to know if they need to be competitive with an offer if you are their top candidate. This question allows your interviewer at ICON plc the chance to know if you have any salary expectations should you be the top candidate for their Clinical Research Associate opening.
Written by Ryan Brunner on June 14th, 2022
How to Answer
The job posting typically will have a salary range depending on experience. If the range were posted, a good answer would be that your salary expectations are in line with your experience and qualifications. Or, you can answer that you are open to discussing the salary. You'll want to do your research on the role at ICON plc ahead of your interviewer to ensure that your expectations meet what the organization typically offers to staff with your level of experience.
Written by Ryan Brunner on June 14th, 2022
Answer Example
"Salary is not my main motivator for seeking a role with an outstanding organization like ICON plc, but rather I am motivated by your reputation and great clients. In my current role, I earn an annual salary of $95,000. My expectation would be that my salary will be commensurate with the education and experience that I would bring to the table if I were to join your team. I would always consider the greater benefits package as part of the total compensation package as well."
Written by Ryan Brunner on June 14th, 2022
16. If you were offered to join ICON plc as our next Clinical Research Associate, when could you ideally start?
Why the Interviewer Asks This Question
As the team at ICON plc concludes interviews to find their next Clinical Research Associate, they'll begin planning the next steps that include a formal offer and onboarding of the candidate that accepts. In asking this question, your interviewers are looking to get an honest gauge of what your timeframe would look like for a start date if you were to be offered the position.
Written by Ryan Brunner on June 14th, 2022
How to Answer
First and foremost, there is no right or wrong answer to this question. You will gain respect by being forthright about the notice you would need to give to your current employer because ICON plc expects the same of its own staff. If you are not currently working or just past your graduation date, tell the interviewer you are available immediately. That shows you are enthusiastic to begin at ICON plc.
Written by Ryan Brunner on June 14th, 2022
Answer Example
"As I am currently employed, my current employer typically wants a four-week notice, which I would do immediately after being offered the position. If I were fortunate enough to be hired, I would be willing and ready to comply with all necessary verifications and background check requirements to ensure that I could start as soon as my notice was up."
Written by Ryan Brunner on June 14th, 2022
17. If being a Clinical Research Associate wasn't an option for you, what other career path would you have chosen?
Why the Interviewer Asks This Question
This is another question where the interviewer wants some insight into what interests you and what will make you fit in well with the ICON plc team. They give you an open forum to talk about other interests outside of your career path as a Clinical Research Associate, so take advantage of the opportunity.
Written by Ryan Brunner on June 14th, 2022
How to Answer
There are many routes that you can take to answer this question. On one hand, you can choose to show passion for the medical field and sciences by picking another profession in those fields. As long as you can speak passionately as to why that would interest you, your interviewer will be impressed. The other route would be to pick something totally unrelated to being a Clinical Research Associate that shows another side of your personality and interests. This can be a great pathway for you to open up and reveal yourself to your interviewer.
Written by Ryan Brunner on June 14th, 2022
Answer Example
"While I am very passionate about this work and wouldn't change a thing, if this had not been an option entering college, I likely would have opted for a career in the Navy and followed in the footsteps of my father as a naval aviator. Growing up, I gained so much respect for him and the others that served their country by the way he carried himself and commanded respect from others."
Written by Ryan Brunner on June 14th, 2022
18. What are your hobbies and interests outside of work?
Why the Interviewer Asks This Question
If ICON plc wants to seriously consider you to join as their Clinical Research Associate, your interviewer will want to get to know you better as a person. This question gives them an idea of your personality, your interests outside of work, and how you will ultimately fit in with the culture of the organization.
Written by Ryan Brunner on June 14th, 2022
How to Answer
Talk openly and honestly about the things that keep you busy and engaged outside of the workplace. Don't hesitate to discuss some unique things about yourself. While there is no right or wrong answer to a question like this, you want to refrain from describing any activities that might be construed as unethical or indecent.
Written by Ryan Brunner on June 14th, 2022
Answer Example
"I have many interests outside of work. I enjoy being outdoors and spend a lot of time kayaking, mountain biking, trail running, and camping with my family. I also recently took up painting and find it is a great stress release. I love to tap into my creative side, which is nice after working with analytics all day."
Written by Ryan Brunner on June 14th, 2022
19. How would your current manager describe you?
Why the Interviewer Asks This Question
This question is asked because most people will be honest as to what their boss thinks of them. Your interviewer wants to hear what qualities you would bring to their organization and that your leaders would view you as a hard-working and focused Clinical Research Associate.
Written by Ryan Brunner on June 14th, 2022
How to Answer
Think back to both informal and direct feedback that you've received from your current leader and come to your interview at ICON plc prepared to talk about that feedback. You can pull direct information from prior performance reviews and discuss things you have talked about with your current manager. Be positive in your response and always keep in mind that ICON plc will conduct an employment verification if you are hired for the job.
Written by Ryan Brunner on June 14th, 2022
Answer Example
"My current director would say that I am reliable, organized, and a hard worker who does not mind putting in extra hours. They would also say that I'm a strong team player that can lead others when needed and takes direction well. These are all qualities that I look forward to bringing to the ICON plc team."
Written by Ryan Brunner on June 14th, 2022
20. Why are you looking to leave your current position?
Why the Interviewer Asks This Question
ICON plc needs to ensure that any Clinical Research Associate they consider to join their team comes with experience and the motivation to succeed in the difficult work they will be facing. With this question, your interviewer wants to hear why you are looking at a new opportunity with ICON plc and why you are motivated to do so.
Written by Ryan Brunner on June 14th, 2022
How to Answer
If you are leaving your current position because of an issue with a coworker, supervisor, or any other dislike, refrain from talking negatively. You can describe your situation as one where you could not experience the growth you can with your organization or another personal reason. No matter how you answer this question, show genuine excitement for the opportunity to be ICON plc's next Clinical Research Associate.
Written by Ryan Brunner on June 14th, 2022
Answer Example
"For me, my interest in ICON plc comes down to opportunity. Having worked in the pharmaceutical industry for the last six years out of college, I feel like I've reached my peak working with a specific subspecialty of clinical drugs. I'm very excited about the opportunity here at ICON plc to learn and grow in new areas like medical devices and a more expanded focus in pharmaceuticals as a Clinical Research Associate."
Written by Ryan Brunner on June 14th, 2022
21. How do you stay on top of new governing regulations as a Clinical Research Associate?
Why the Interviewer Asks This Question
It is crucial in this role to stay on top of governing regulations. Regulatory compliance is essential for clinical research studies, but it can sometimes be difficult to navigate. Your interviewer at ICON plc needs to ensure that any Clinical Research Associate they hire stays educated and on top of the laws and regulations that will define their work.
Written by Ryan Brunner on June 14th, 2022
How to Answer
Describe how you stay compliant with new regulations and any tricks you have found in your career. Talk about any publications you read, associations/societies you belong to, and continuing education opportunities you take advantage of that keep you up to date in all aspects of your work.
Written by Ryan Brunner on June 14th, 2022
Answer Example
"I understand how essential it is to stay compliant with governing regulations as a Clinical Research Associate. I attend a conference in the field every six months and schedule time once a month to look at the SOCRA website to see if there are any new training opportunities. I'd love an email list that automatically updated me, so please let me know if you know of a good one."
Written by Ryan Brunner on June 14th, 2022
22. If I were to reach out to them today, how would your current colleagues describe you?
Why the Interviewer Asks This Question
Collegiality among the team at ICON plc is vital to collaborating effectively and this question gives the interviewer an idea of what type of work ethic you possess and your personality traits. They want to hear that you are a team player and that you work well with others.
Written by Ryan Brunner on June 14th, 2022
How to Answer
Try to keep your answer limited to three words your coworkers would use to describe you as it pertains to this position. It may be helpful prior to your interview to think back to your performance reviews, direct feedback, or conversations you had with colleagues where you were commended. Keywords about your personality and work style will come out that prove your ability to be a great CRA at ICON plc.
Written by Ryan Brunner on June 14th, 2022
Answer Example
"I think my coworkers would describe me as organized, empathetic, and honest. I am extremely organized and able to handle a very demanding workload. I am empathetic and truly care about my patients and their well-being. I am honest and will tell patients if I think they are not a good fit for a trial and will tell my coworkers my honest opinion of anything they ask."
Written by Ryan Brunner on June 14th, 2022
23. Talk about a time you used logic in solving a problem. Why was it important to take a logical approach in this situation?
Why the Interviewer Asks This Question
As a Clinical Research Associate with ICON plc, your work in setting up and monitoring clinical studies will surely throw an issue your way from time to time. Your interviewer wants to hear that you are a logical person who can solve problems on your own if they are to seriously consider you to join their CRA team.
Written by Ryan Brunner on June 14th, 2022
How to Answer
Logical people tend to be self-starters and require little supervision. How you answer this question will show the interviewer your personality and judgment skills. Walk your interview through a time when you faced a problem and took the time to think things through to find the best solution. Try to display how you used the best resources possible to find an answer.
Written by Ryan Brunner on June 14th, 2022
Answer Example
"Aside from the formal logic that we are all taught to use in our biomedical training and work, I tend to switch to logic to solve problems. I find that using my past experiences helps when recruiting study participants and used this approach with a recent study we were struggling with. Knowing that the study ideally should include pediatric patients, I researched new Pediatricians in a five-state area and created a great pitch for them to put out. Within a matter of a month, we had a full panel of participants."
Written by Ryan Brunner on June 14th, 2022
24. If you were to join ICON plc as a Clinical Research Associate, would you come with the ability to adapt to the everchanging conditions we face?
Why the Interviewer Asks This Question
Being able to adapt quickly to change is a strong skill for a Clinical Research Associate at ICON plc to have. Your interviewer wants to see how you adapt to change and crises in the workplace, which shows your problem-solving and decision-making skills.
Written by Ryan Brunner on June 14th, 2022
How to Answer
A great Clinical Research Associate needs to anticipate problems before they arise to help prevent potential punitive actions. Describe a time when you had to quickly and effectively adapt to change in the work environment. Make sure your interviewer walks away knowing that you are comfortable in an environment where you have to deal with changing conditions.
Written by Ryan Brunner on June 14th, 2022
Answer Example
"Yes, my training and experience have enabled me to face and embrace change. Not too long ago, we had a clinical trial that was just about to come to a close. I had a patient who wanted to withdraw three days before the trial ended because her husband was not supportive of her decision to participate. If she dropped out of the trial, it would have been devastating. I made an appointment with the patient and her husband and convinced her husband that the patient was not being harmed and what her withdrawal would mean to the trial. He agreed she could continue, and all went well after that."
Written by Ryan Brunner on June 14th, 2022
25. Our Clinical Research Associates are expected to travel up to 60% of the time. Would you join ICON plc with the ability to travel regularly for this job?
Why the Interviewer Asks This Question
Working as a Clinical Research Associate with ICON plc will require a significant amount of travel. Because it is a requirement of the role, your interviewer is looking to see if you will be available for travel or if you have other commitments that will interfere.
Written by Ryan Brunner on June 14th, 2022
How to Answer
Be honest and give your availability and anything that might stand in the way of traveling. The job description for the position you applied for at ICON plc should have done a good job of explaining the travel requirements, so make sure you are open to meeting the ability to travel as your candidacy will depend on it.
Written by Ryan Brunner on June 14th, 2022
Answer Example
"I have worked in this field for the past seven years and understand that traveling is a huge component of my job. I am comfortable traveling to various locations. I have two young children, but traveling does not interfere with my home life. I have a husband who works from home and watches the kids when I am gone. And my mother lives next door to us and can watch the kids if my husband needs help. I have a great support system that understands traveling is part of my job."
Written by Krista Wenz on June 14th, 2022
26. When have you turned a negative relationship with a colleague into a positive relationship?
Why the Interviewer Asks This Question
Conflict resolution is an extremely important skill to have as a Clinical Research Associate and your interviewer at ICON plc knows this well. They ideally want to see how you handle conflict and turn a negative experience into a positive one.
Written by Ryan Brunner on June 14th, 2022
How to Answer
Describe a time when you had an issue with a colleague and turned it into a positive situation. Be sure you do not speak negatively about your coworker, which shows poor judgment and character. As you answer, keep in mind that ICON plc values the power of collaboration and you'll want to ensure that you will be the ultimate collaborator if you were fortunate enough to join the organization.
Written by Ryan Brunner on June 14th, 2022
Answer Example
"I had a coworker who was always late to work without an explanation. The other coworkers were having to cover for him, creating a problem within the team. When I approached him privately, he became very defensive and hostile, telling me to mind my own business. I did not enjoy working with him and dreaded going to work. After a few days of feeling this way, I had enough. I asked my coworker to lunch, and he accepted. I told him how the team and myself were feeling and asked how we could fix this situation. He said he was going through a divorce and had to drop off his child at school every morning since his wife just up and left, and that is why he was always late. After talking with me, he realized how his tardiness affected his work and relationship with the team. I asked if there was anything we could do to help and suggested changing his working hours to a later start time. He was appreciative of the gesture and was not late to work anymore. After that, everyone was happy."
Written by Krista Wenz on June 14th, 2022
27. What attracts you the most about becoming a Clinical Research Associate at ICON plc?
Why the Interviewer Asks This Question
Working in the clinical research arena for ICON plc certainly provides a unique opportunity for CRAs to take their skills and apply them across a wide array of pharmaceutical and biotech industries. If they want to strongly consider you for the job, your interviewer needs to see what interests you about coming to work for their team and that you will always be passionate and driven in your work there.
Written by Ryan Brunner on June 14th, 2022
How to Answer
Prior to your interview with ICON plc, put some thought into what really motivated you to apply for this position as a Clinical Research Associate. Come prepared to discuss the details of the job and the overall mission and values of ICON plc and how those aspects suit you well. Let your passion show when answering this question.
Written by Ryan Brunner on June 14th, 2022
Answer Example
"There are a couple of things that really piqued my interest in coming to work for ICON plc. First and foremost, your reputation as one of the best consultants in the pharmaceutical and biotech industries has me really excited to work with a variety of clients. The rapidly changing environment where I would have the ability to be exposed to and learn about clinical trials in a wide array of environments has me very excited for this opportunity."
Written by Ryan Brunner on June 14th, 2022
28. How do you feel your educational path has prepared you to become a Clinical Research Associate at ICON plc?
Why the Interviewer Asks This Question
The educational path to becoming a CRA can take many routes and it typically includes at least a Bachelor's degree in a healthcare-related field like biology, health sciences, nursing, or clinical research. While your interviewer gets a good sense of the education you would bring to the ICON plc team, they want to hear you describe why you feel your education has prepared you the best for this CRA role with them.
Written by Ryan Brunner on June 14th, 2022
How to Answer
Walk your interviewer through your educational path and highlight what drove you to pursue that degree. Then, talk in detail about the coursework, project work, and research you conducted during the program that ultimately prepared you for this role at ICON plc.
Written by Ryan Brunner on June 14th, 2022
Answer Example
"As you can see from my resume, I graduated with my Bachelor's degree in Biology and then pursued my Master's in Applied Biotechnology. After high school, this seemed like a great path to get into the medical field and I was highly advised by my older sister to pursue this degree. I firmly believe that this path was the best to pursuing a career as a Clinical Research Associate because of the strong focus on research and interpersonal skills. Here at ICON plc, I know that both of these skillsets will be vital to my success."
Written by Ryan Brunner on June 14th, 2022
29. Give an example of a time you trained someone on a procedure. What went well and what did you learn from the experience?
Why the Interviewer Asks This Question
As a Clinical Research Associate with ICON plc, you will be working very closely with internal staff and external clients on the coordination of new and advanced clinical trials. As the SME representing the company, training others is a task that will be essential and your interviewer is looking to gain some insight into how you like to approach training others.
Written by Ryan Brunner on June 14th, 2022
How to Answer
Your response not only allows the interviewer to assess your personality and how you approach training but also your technical skills based on the terms and approaches used in training. Come to your interview at ICON plc prepared to talk about a time you effectively trained someone on the work that you were doing. No matter if this was a colleague, provider, or patient, it's important that you highlight your method for providing the training. If you do not have a lot of experience training others, then think of a positive and effective experience you've had with someone training you.
Written by Ryan Brunner on June 14th, 2022
Answer Example
"Training is extremely important. Before jumping into any study, I meet with my internal team to go over any last-minute items and meet with external customers to provide an overview of procedure/protocol and its relevance to the overall goal and/or purpose. Then, I show the procedure, while always asking questions throughout. My instructions are always clear and I prioritize making sure people have instructions in writing as well."
Written by Ryan Brunner on June 14th, 2022
30. In your work as a Clinical Research Associate, what do you feel is the difference between accuracy and precision?
Why the Interviewer Asks This Question
In the sciences world, precision and accuracy are two very distinct terms, and your work with the data involved in your studies as a Clinical Research Associate requires you to know the distinct differences. Your interviewer at ICON plc is looking for how clearly you delineate the difference between these two terms.
Written by Ryan Brunner on June 14th, 2022
How to Answer
You can reply by either providing an example that illustrates that you understand the difference and can relate it to real-world situations or by simply describing the difference. To further emphasize your understanding of the terms and their relevance to the position, follow up with saying why both are relevant and important when working with data from clinical trials.
Written by Ryan Brunner on June 14th, 2022
Answer Example
"Precision is the agreement between a series of measurements obtained from multiple sampling of the same homogeneous sample under the prescribed conditions, while accuracy is the proximity of an individual measurement to the 'true' value as determined by the reference method/gold standard. Of course, both accuracy and precision are incredibly important when looking at data in a clinical trial and both can be used to make real-world scientific decisions."
Written by Ryan Brunner on June 14th, 2022
31. We prioritize patient safety at ICON plc. How do you think this impacts this role as a Clinical Research Associate?
Why the Interviewer Asks This Question
Clinical Research Associates at ICON plc are a vital link between the research team, sponsors, and patients and need to ensure the studies run smoothly while protecting the patient's health and safety. ICON plc utilizes a wide range of versatile technologies and data to ensure that the ultimate safety of patients is taken very seriously and your interviewer wants to ensure you understand how the CRA role impacts safety.
Written by Ryan Brunner on June 14th, 2022
How to Answer
Clinical Research Coordinators are exposed to vital patient information. They need to keep the patient's health information secure while screening patients to be sure they fit the guidelines of the trial. Describe measures you have taken to increase the safety of your patients. The interviewer wants to hear that the safety of your patients is your primary concern.
Written by Ryan Brunner on June 14th, 2022
Answer Example
"In my previous position, I did not feel like the patients had a clear understanding of the complex research protocols. In my opinion, the previous CRC did not explain the informed consent process very well at a level the patients could understand. When I was hired, I developed guidelines on how to inform the patients at a level they could understand to increase their safety. Once the patients had a clear understanding of the protocols, I felt they were more capable of making an informed decision."
Written by Krista Wenz on June 14th, 2022
32. Tell me about your previous experience coordinating clinical research studies.
Why the Interviewer Asks This Question
While your resume will show a high-level overview of your experiences and qualifications and likely helped you land your interview with ICON plc, the interview is the time where you will get to discuss your work experiences in more detail. Your interviewer wants to see what your experience has been coordinating clinical research trials to ensure you have the qualifications needed for this role.
Written by Ryan Brunner on June 14th, 2022
How to Answer
As you answer, walk your interviewer through the types of research studies and clinical trials that you have hands-on experience with. Then, try to talk about your most memorable or remarkable clinical research study and how you coordinated it. This is a great opportunity to show your drive and passion for your work, so make sure to speak with passion as you answer.
Written by Ryan Brunner on June 14th, 2022
Answer Example
"As you can see from my resume, my experience has spanned from pharmaceutical trials to behavioral interventions. I recently coordinated a clinical research study to evaluate how the keto diet affects those with type 2 diabetes. The purpose of the study was to see if the diet helped patients maintain their glucose levels at a low but healthy level. I recruited the subjects through referrals from private medical practices, I put the subjects through the screening process, and I enrolled those who were eligible to enroll in the trial."
Written by Ryan Brunner on June 14th, 2022
33. In the scenario where a quality assurance audit fails on the job at ICON plc, what troubleshooting steps would you take?
Why the Interviewer Asks This Question
As you are well aware, part of your duties as a Clinical Research Coordinator at ICON plc will be ensuring that study protocols are being followed. This question will let your interviewer know whether or not you understand the importance of quality assurance in this job, as well as provides an opportunity for you to impress with your troubleshooting and critical thinking skills.
Written by Ryan Brunner on June 14th, 2022
How to Answer
If you have a specific example to illustrate your knowledge of quality assurance as a Clinical Research Associate, share that. Be sure to clearly outline your process and steps so you aren't going back and forth in your response. Your interviewer knows this is an open-ended question and that you can't possibly know any company-specific protocols that ICON plc uses, so speak with confidence in your method.
Written by Ryan Brunner on June 14th, 2022
Answer Example
"Since quality controls are necessary for all studies, it's imperative that both the negative and positive control is successful. Depending on which one fails, I will troubleshoot accordingly. For example, if the positive control fails, the first thing I would check is whether or not I added the sample as human error because that is a common reason for failure. If there is a vital error in data provided from the outside, I would immediately follow up with the individuals through a phone call."
Written by Ryan Brunner on June 14th, 2022
34. How would you handle an unethical request from a superior as a Clinical Research Associate?
Why the Interviewer Asks This Question
With a laser-like focus on how they handle their behavior with internal staff and external clients, patients, and healthcare professionals, ICON plc has developed a detailed Global Code of Ethical Conduct for all staff. In looking to hear that you would bring a strong set of moral and ethical principles to their team, your interviewer asks this question to see how gracefully and professionally you might navigate this situation.
Written by Ryan Brunner on June 14th, 2022
How to Answer
When preparing a response, consider the various factors and influences that go into the circumstances, such as potential miscommunication or misinterpretation. If you have an example of a time when you have encountered an unethical request in the past and handled it the right way, then discuss it with your interviewer! You want to make it clear that you would be very forthright and leave no stone unturned in determining that it was truly an unethical request.
Written by Ryan Brunner on June 14th, 2022
Answer Example
"Maintaining integrity in clinical research is extremely important, so I would handle this situation very carefully. First, I would want to clarify the request to ensure that I am not misinterpreting it. I would also want to do that in writing and request a response via email or memo to ensure that I best understand what is being asked of me. Once I have a clear understanding, I would politely indicate my discomfort with the task and suggest an alternative approach. If my supervisor were to persist, then I would ultimately seek guidance from a superior."
Written by Clara Canon on June 14th, 2022
35. How will you handle the stresses of working as a Clinical Research Associate with ICON plc?
Why the Interviewer Asks This Question
Working as a Clinical Research Associate can be a stressful job, especially at ICON plc where you will be handling multiple projects for multiple clients at one time. With the heavy workload and traveling often, the stress of the job can get to some people. Your interviewer wants to hear that you can stay calm and not get overwhelmed too easily.
Written by Ryan Brunner on June 14th, 2022
How to Answer
As you answer this question, you ideally want to describe any stress-reducing techniques you have to keep your stress levels down. This can and should include methods you use on the job as well as things you do outside of the workplace to ensure your mind and body are stress-free. It's also a great idea to talk through a time when you handled a very stressful work situation with ease to impress your interviewer at ICON plc.
Written by Ryan Brunner on June 14th, 2022
Answer Example
"I actually work well under pressure and do not get stressed out too easily. But I do understand the stresses of this position and incorporate stress-reducing activities into my life. For example, every morning, I spend 30 minutes planning my day, so I am organized and ready to go. I also spend 30 minutes every evening doing some type of exercise, which includes yoga, walking my dog, and riding my bike. I find when I am organized every morning and exercise every evening, it helps keep my stress levels down."
Written by Krista Wenz on June 14th, 2022