Honeywell is geographically widespread, accommodating a variety of time zones. Define your experience working with clients and co-workers across time zones.
Honeywell is an international company. There are cultural components to this question to take into consideration. Part of their mission statement is 'fostering a culture of inclusion and diversity.' This question touches on your open-mindedness, your communication skills, and customer service skills. Strong communication skills rely on seeking a deeper understanding and looking to clarify anything you don't understand. How you answer this question will give them insights into how well suited you are for the role for which you are applying.
"In my current position, I collaborate with our offices in the U.S., Canada, Scotland, and Finland. It was a struggle at first to always remember what day and time others were working in; however, I now have a great desktop application that tracks this for me, so I have a quick reference to the information that I need."
"I do not have exposure to working around multiple time zones; however, this is something I could pick up on very quickly. With technology these days, I am sure I could find some help with a handy phone or desktop application. Also, I am not opposed to working outside of business hours on the occasions where I would need to communicate with a client across the globe."
If you have experience with this, describe it in your answer. If you don't, explain your understanding of the importance of this question. If you're not sure how to navigate this question beyond the above advice, ask clarifying questions. This will show your eagerness to learn and pick things up fast.
Don't use any euphemisms, stereotypes, or politically incorrect language when addressing this question. A great customer service experience is a positive human experience. Focus on the nuance of your customer service skills, and how universal your skillset is.
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
in my current role, I only deal with employees and clients within the GCC. However, working with different time zones is a skill I can easily learn with the help of technology as well. There are multiple applications that assist in this matter.
Cindy's Feedback
Good. Relying on skills you can acquire in the absence of experience is a good approach.
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