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Harley-Davidson Interview
Questions

32 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 32

We have a strong employee honesty program in place at Harley-Davidson to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?

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Harley-Davidson Interview Questions

  1. 1.

    We have a strong employee honesty program in place at Harley-Davidson to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?

      Loss prevention initiatives are incredibly important in the retail sector. Discuss with the interviewer how you would handle a situation surrounding employee theft.

      Be sure to avoid sounding self-righteous in your answer. Be diplomatic and refer to company protocol in these situations.

      Rachelle's Answer #1

      "My reaction to employee theft would differ if I were a retail associate or a retail manager. If I were a manager and caught an employee stealing, I would terminate them immediately. If I were an associate, I would report the incident according to company protocol. I would avoid approaching the employee as I would not want to make it a personal issue."

      Rachelle's Answer #2

      "I value honesty so if I saw a co-worker stealing; I would tell my manager immediately. Do you have a process in place for reporting these types of situations?"

  2. 2.

    What type of work environment do you dislike working in?

      Are you pretty flexible in your ability to work in most environments? Have you experienced a position where the atmosphere wasn't conducive to your productivity? Be sure to know the type of environment offered in this position before the interview.

      Rachelle's Answer #1

      "I can be productive in most work environments, so long as the mentality is positive and teamwork is encouraged. I cannot work in an environment that feels negative or toxic."

      Rachelle's Answer #2

      "Rather than focusing on the negative, try spinning your answer into a positive focus: "I do best in a supportive environment where there is room to grow, the ability to ask questions, and healthy co-worker relationships."

  3. 3.

    Tell me 3 qualities you possess that make you a strong fit for this position with Harley-Davidson.

      Before your interview, it is essential that you review the company's job description to give yourself a keen understanding of the qualities they desire in their successful candidate. Tie these desired qualities into your answer to display you are a fit for the role.

      Rachelle's Answer #1

      "I have a lot of qualities that transfer well into a retail-based position. The top ones would include my strong organization skills, my ability to have a conversation with anyone comfortably, and my solid work ethic/level of honesty."

      Rachelle's Answer #2

      "Try to include a variety of words that the interviewer does not hear all the time. Be unique! Here are some ideas:

      - Adaptable
      - Considerate
      - Diligent
      - Intuitive
      - Persistent
      - Resourceful
      - Sincere
      - Witty"

  4. 4.

    This position requires you to wear a uniform to work. Have you worn a uniform in the workplace before? How do you feel about this?

      Many retail-based organizations require their employees to wear a uniform. Talk to the interviewer about any times that you have been required to wear a uniform. What are your thoughts on this? Be sure to keep your answer positive and avoid speaking poorly of the practice surrounding uniforms.

      Rachelle's Answer #1

      "I have worn a uniform for work at restaurant XYZ and when I was a retail manager for company ABC. I have seen the uniforms worn by the retail employees at Harley-Davidson and see that it adds a strong level of professionalism."

      Rachelle's Answer #2

      "I think that uniforms are a great way to provide a feeling of unity in the workplace. May I see what your uniforms look like?"

  5. 5.

    What type of manager brings out the best in you?

      The interviewer wants to see that you are self-aware and understand the type of manager or employer that brings out the best in you. Some individuals prefer a close working relationship with a lot of accountability, while others prefer space and autonomy. If you are unsure of the management style of the interviewing company, try to leave your answer as open as possible. You can certainly ask the interviewer to describe their management style.

      Rachelle's Answer #1

      "I have worked with a wide range of personalities and management styles with great success. If I could express a preference, I feel that I am best with a manager who allows me autonomy while still investing time in me through mentorship and training. Can you describe the management style here?"

      Rachelle's Answer #2

      "In the past, I have worked best with managers who are strong mentors but also offer autonomy when it comes to the tasks they know I am well versed in."

  6. 6.

    Personality fit is important to us at Harley-Davidson. How would you describe your personality?

      Personality and character are two very different things. The interviewer is looking for more information on your traits vs. your integrity. These examples could include buzzwords such as introverted, energetic, and confident.

      Rachelle's Answer #1

      "I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."

      Rachelle's Answer #2

      "I am confident, friendly, and a go-getter. Are these personality traits that you are looking for in your next hire?"

  7. 7.

    Harley-Davidson puts customer service first. How do you ensure that you always put the customers' needs first?

      Retail environments are competitive, and business can go down with one honest mistake. Discuss with the interviewer how you ensure that your customers receive the best service from you.

      Rachelle's Answer #1

      "I have a rule always to treat my customers how I would want treatment in a store or establishment. Customer service is vital to a company's success."

      Rachelle's Answer #2

      "I ensure that my customers' needs are met by actively listening to them and also asking the right questions. Treat others as you want to be treated. It's a good rule to live by."

  8. 8.

    At Harley-Davidson we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?

      Leadership at the retail level can open up many career options such as store management, district level leadership and even corporate opportunities. Talk to the interviewer about any interest you have in gaining a leadership role down the road.

      Rachelle's Answer #1

      "I would be very excited about obtaining a role in leadership within Harley-Davidson in the future. I am prepared to express my interest through hard work and taking on leadership duties as you feel I am ready."

      Rachelle's Answer #2

      "I have been in an unofficial leadership role for the past three years of my career. I believe that a management role with Harley-Davidson would be a great next step in my career."

  9. 9.

    Have you researched our company values? What makes you the best candidate for Harley-Davidson?

      It is incredibly important to research the company's core values and mission statement before you interview with them. Discuss with the hiring manager why you think you are the top choice for this role with Harley-Davidson.

      Rachelle's Answer #1

      "I have researched your core values online and appreciate that you put your customers first while empowering your employees at the same time. I think that I would be the best person for this job because I have a great appreciation for what Harley-Davidson is achieving in the retail marketplace."

      Rachelle's Answer #2

      "Yes, I have researched your company, and I feel that my retail marketing education, as well as the fact that I am bilingual, makes me a solid candidate for this role."

  10. 10.

    Why is this job with Harley-Davidson right for you at this time in your career?

      Discuss with the interviewer why you are looking to make a change, and how this particular role fits well with the changes that you are seeking. Be sure to give a more in-depth answer than the typical 'I am looking for growth' answer that so many interviewers hear. Be thoughtful and draw upon the research you have done on the company.

      Rachelle's Answer #1

      "I have been passively seeking a new position for quite some time and haven't jumped on anything yet because I want to make sure it's the right fit. I feel that this job is right for me, at this point in my career, because it offers an opportunity for me to utilize my recent education in Communication while giving me an opportunity to advance in my management skills."

      Rachelle's Answer #2

      "This job will fit perfectly surrounding my school schedule. I hope once I complete my education that I can be given full-time hours for the summer. I am excited to work for Harley-Davidson because of the flexibility you offer students, as well as the growth potential."

  11. 11.

    What do you hope to learn from this job at Harley-Davidson?

      Are you looking to learn the technical skills that will help you learn how to troubleshoot and repair computer issues so that you can one day work in the IT industry? Maybe you are looking to get some experience to help you decide if you want to become a social worker or work in the medical field. Share what you are looking to get out of the experience. Review the job description and information about related careers to help you get a better idea of what you have to look forward to. Discuss how this position will help you in your career!

      Rachelle's Answer #1

      "I am looking to lay the foundation for the rest of my career with this position. I looked at a lot of job postings and had interviewed some very carefully selected places, but you are by far my front-runner. I want to learn not only the fundamentals of sales but also become comfortable with both sides of the business. I appreciate that you want me to start with the basics of the inside sales before moving into outside sales."

      Rachelle's Answer #2

      "I hope to gain stronger skills in communication and customer service. I understand that retail can be challenging because of the multiple personalities you are faced with on a daily basis. I believe this will help my confidence to grow, and my sales skills as well."

  12. 12.

    What is the most competitive work situation you have experienced? How did you handle it? What was the result?

      This question is designed to determine if you can function well in a competitive environment. Think back to a time when you were racing others to achieve the highest sales, were working towards a promotion, or eagerly trying to win a new contract. Show the interviewer that you rose to the challenge and that you were excited to push yourself to be the best. It is a definite plus if you have cheered on your competitors and helped them along the way. Finally, be sure to mention any successful outcome.

      Rachelle's Answer #1

      "My current sales position is highly commission based, so my colleagues and I are quite competitive. Despite being competitive, we have a great work environment where we help each other when someone is struggling to meet their quota. We coach each other on sales techniques and share success stories. The result has been a positive work environment with healthy competition."

      Rachelle's Answer #2

      "Last year I worked at a high-end jewelry store where sales goals were intense, and the rewards were high. I am geared for healthy competition, so when we had contests, it greatly motivated me. I ended up winning 7 of the 12 contests! I won an iPad, cash incentives, and concert tickets. It was great."

  13. 13.

    At Harley-Davidson we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?

      As a retail employee, you will come across customers who want to argue with store policy. Assure the interviewer that you can handle a situation like this with poise while keeping the customer happy, and keeping the needs of the company in mind as well.

      Rachelle's Answer #1

      "Return policies are meant to be followed; however, there may be some exceptions allowed from time to time. I feel that having a satisfied customer is most important and sometimes refusing a return is not worth the bad word of mouth or risk of negative online review. There is a fine balance between being accommodating and being a pushover. If I were unsure of the best decision, I would ask my supervisor for clarification."

      Rachelle's Answer #2

      "I have some dispute resolution training from my previous retail position and fully believe that flexibility needs to be offered in extreme situations."

  14. 14.

    This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?

      Most retail positions require a wide range of hours that may include evenings, weekends, holidays, overtime, and split shifts. Assure the interviewer that you can commit to a wide range of hours. If there is anything in your schedule that may hinder your availability, be sure to address this.

      Rachelle's Answer #1

      "I am happy to offer a flexible schedule, and to work overtime as needed. I do take an evening college course on Tuesdays and Thursdays, so I would not be available those days, after 5 PM."

      Rachelle's Answer #2

      "I understand that this role will include working evenings, weekends, and holidays. I am available to work anytime and am happy to work overtime as well."

  15. 15.

    What do you know about Harley-Davidson? Why do you want to work for us?

      Display your enthusiasm for the job by assuring the interviewer you have researched the organization and the role. What did you find in your research that made you excited to work for Harley-Davidson?

      Rachelle's Answer #1

      "I have researched Harley-Davidson a great deal and am very happy with the positive reviews I came across, online. I would love to work for a company with such a great reputation."

      Rachelle's Answer #2

      "I want to work for Harley-Davidson because I shop here all of the time. I love your product, and your company culture seems great too."

  16. 16.

    In this role you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills?

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  17. 17.

    In our retail stores we take pride in our merchandising and displays. Do you consider yourself to be a creative person, capable of making an attractive retail display?

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  18. 18.

    Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?

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  19. 19.

    In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift?

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  20. 20.

    You will be responsible for a large amount of cash and valuable merchandise at Harley-Davidson. What would your most recent employer say about your character and honesty?

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  21. 21.

    Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why?

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  22. 22.

    At Harley-Davidson we like to hire strong achievers. Give me an example of a time when you went above and beyond.

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  23. 23.

    How do you like to be recognized for your accomplishments?

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  24. 24.

    Tell me about a time when you made a suggestion requesting change in an organization.

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  25. 25.

    How do you handle a situation where your supervisor does not properly communicate information to you?

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  26. 26.

    We need reliable people on our team at Harley-Davidson. How many days were you absent from work last year?

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  27. 27.

    Describe to me your ideal employer.

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  28. 28.

    How can Harley-Davidson motivate you on the job?

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  29. 29.

    What are your salary expectations?

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  30. 30.

    How do you feel about performance incentives?

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  31. 31.

    Do you have reliable transportation?

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  32. 32.

    How do you handle situations that could cause you to be late or miss work?

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