Guidepoint Global, LLC Mock Interview

Master 31 Guidepoint interview questions covering client engagement, expert networks, and consultative selling.

Question 24 of 31

Tell me about a time when you used good judgement and logic to solve a problem.

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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

The interviewer wants to hear about a particular situation where you used good judgment to solve a work-related problem. Be sure to showcase your logic and reasoning abilities. Share a brief overview of the problem, discuss the pro/cons of each decision you could have made, and tell the interviewer why the solution you chose was the best.

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"Just yesterday I had a customer who was upset because our sales associate would not refund a service that the customer had already used in full. She was outside of the 14 days return policy as well. I am the manager, so I stepped in to alleviate the situation. By showing the customer that I could meet her in the middle, she was able to calm down and reason with me. I did not refund her the full price; however, I offered her a 25 in service credit. I know this will cost my company mere dollars and, in the end, I had a happy customer again."

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"I had a customer who was unhappy with his purchase (the service in question cost over 20k). He then was unhappy with the way in which the arbitration process was heading, and although my team all said just to let him be and have him work with our Director of Operations to resolve the issue, I knew that I could lose a customer over a one time issue. I mediated the call, allowed him to air his grievances, and assured him that we would work together to solve the issue."

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Anonymous Answer

An example that comes to mind is my current role at Luxe that occurred a couple of weeks back. To provide some background; we plan the social media feeds of our clients in advance and get them approved before execution. One of our ME clients had decided that they don't want any content regarding Easter but changed their mind on the day of Easter. Usually, we don't create content with such short notice, especially as the content is scheduled in a certain way but I decided to make the exception as they were ok with stock
imagery and it didn't require a lot more extra effort from our end but made the client extremely happy.

Stephanie's Feedback

This is a great example and shows how your quick thinking and problem-solving skills contributed to customer satisfaction. Good for you!

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31Guidepoint Global, LLC Interview Questions & Answers

1.At Guidepoint Global, LLC we provide services to a wide range of businesses. Which industry or business type do you have the most experience with?

2.We have a wide range of services at Guidepoint Global, LLC. Have you ever used any of our services?

3.Many of the management and higher level roles with Guidepoint Global, LLC require a Degree in Business or similar. Please walk me through your post-secondary education.

4.Due to the nature of Guidepoint Global, LLC business and services we may ask that you complete a full background check. Are you willing to comply?

5.At Guidepoint Global, LLC we seek to hire those who think outside the box. When was the last time you made a suggestion for workplace improvement? What was the outcome?

6.At Guidepoint Global, LLC we have many local competitors. In your opinion, what makes us stand out from the crowd?

7.Guidepoint Global, LLC values philanthropy and community giving. How do you choose to give back to others?

8.At Guidepoint Global, LLC, our primary work is to cater to other businesses. What do you foresee as the biggest challenge working in the commercial services industry?

9.Customer service is our top priority at Guidepoint Global, LLC. What is your customer service philosophy?

10.We value accountability at Guidepoint Global, LLC. If a customer sent a formal complaint about an interaction with you, how would you handle it?

11.Do you fully understand what we do at Guidepoint Global, LLC?

12.When have you contributed to an effort to obtain a corporate goal?

13.We value diversity at Guidepoint Global, LLC. When have you worked amongst a diverse group of people?

14.At Guidepoint Global, LLC, we look to hire those who will be a long term fit. Where do you see yourself 5 years from now?

15.Sometimes the services and packages offered at Guidepoint Global, LLC can be confusing to new clients. How do you explain complicated concepts to those who may not understand?

16.How did you maintain a good relationship with your most recent boss?

17.Tell me why you are the right fit for Guidepoint Global, LLC, and this position.

18.Rate your communication skills from 1-10 with proper examples backing your given rating.

19.Considering your background is in an industry different from ours, what skills and characteristics do you have that qualify you for this position in this industry?

Guidepoint Global, LLC Mock Interview

Tell me about a time when you used good judgement and logic to solve a problem.

31Guidepoint Global, LLC Interview Questions & Answers

1.At Guidepoint Global, LLC we provide services to a wide range of businesses. Which industry or business type do you have the most experience with?

2.We have a wide range of services at Guidepoint Global, LLC. Have you ever used any of our services?

3.Many of the management and higher level roles with Guidepoint Global, LLC require a Degree in Business or similar. Please walk me through your post-secondary education.

4.Due to the nature of Guidepoint Global, LLC business and services we may ask that you complete a full background check. Are you willing to comply?

5.At Guidepoint Global, LLC we seek to hire those who think outside the box. When was the last time you made a suggestion for workplace improvement? What was the outcome?

6.At Guidepoint Global, LLC we have many local competitors. In your opinion, what makes us stand out from the crowd?

7.Guidepoint Global, LLC values philanthropy and community giving. How do you choose to give back to others?

8.At Guidepoint Global, LLC, our primary work is to cater to other businesses. What do you foresee as the biggest challenge working in the commercial services industry?

9.Customer service is our top priority at Guidepoint Global, LLC. What is your customer service philosophy?

10.We value accountability at Guidepoint Global, LLC. If a customer sent a formal complaint about an interaction with you, how would you handle it?

11.Do you fully understand what we do at Guidepoint Global, LLC?

12.When have you contributed to an effort to obtain a corporate goal?

13.We value diversity at Guidepoint Global, LLC. When have you worked amongst a diverse group of people?

14.At Guidepoint Global, LLC, we look to hire those who will be a long term fit. Where do you see yourself 5 years from now?

15.Sometimes the services and packages offered at Guidepoint Global, LLC can be confusing to new clients. How do you explain complicated concepts to those who may not understand?

16.How did you maintain a good relationship with your most recent boss?

17.Tell me why you are the right fit for Guidepoint Global, LLC, and this position.

18.Rate your communication skills from 1-10 with proper examples backing your given rating.

19.Considering your background is in an industry different from ours, what skills and characteristics do you have that qualify you for this position in this industry?

20.It seems that your resume is missing certain skills that are necessary for this position. How do you plan to compensate for these missing skills?

21.Outside of work, what type of creative activities do you like to pursue?

22.How do you determine priorities when you have multiple projects due?

23.At Guidepoint Global, LLC we value continued education and training. Tell me about your education.

24.Tell me about a time when you used good judgement and logic to solve a problem.

25.What kind of people do you enjoy working with?

26.Tell me about a time when you took charge of a meeting. Was the outcome a positive one?

27.As a manager, who has been your greatest influence? A person that has defined what type of leader you wish to be.

28.If you had $50,000 to build your own business, what would you do?

29.When a problem arises, what is your first reaction?

30.What are your salary expectations?

31.Strong time management is important at Guidepoint Global, LLC. How do you manage your time, even on the busiest days?