Guidepoint Global, LLC Mock Interview
Master 31 Guidepoint interview questions covering client engagement, expert networks, and consultative selling.
Question 5 of 31
At Guidepoint Global, LLC we seek to hire those who think outside the box. When was the last time you made a suggestion for workplace improvement? What was the outcome?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
The interviewer would like to know if you are an engaged employee; offering suggestions and providing more profound thought when it comes to processing improvement in the workplace. Give an example of a time when you suggested an improvement in the workplace. It can be big or small! Did anything significant come out of your suggestion?
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Last year I made a recommendation for our office to incorporate a recycling program. We were going through a lot of single-use coffee pods. It bothered me how wasteful it all seemed. I presented a spreadsheet to my supervisor comparing the single-use pods vs. investing in a built-in coffee machine. The savings over two years were significant, and my boss has now presented my idea to our head office. It feels nice to be heard in the workplace, so I continue to keep my eyes out for opportunities for process improvements."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I made some recommendations for change in our CRM system. The suggestions were surrounding how items received documentation and how outstanding tasks became highlighted. Our head office made the changes and a lot of people in our office commented on how much they liked the changes."
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In my previous role, I suggested that we would start using a CRM system instead of simply typing everything on a google sheet that was not only time-consuming but difficult to track. The management loved the idea and decided to try it out. I was given the task to implement and execute this and I ended up going with a program called Zoho. As a result, we were able to more effectively keep track of prospective and existing clients. The management was extremely happy with my initiative.
Stephanie's Feedback
You provide an excellent example of thinking outside the box in your previous role, and it sounds like implementing your suggestion had a positive impact on the company! You mention that management was extremely happy with this initiative, and that the team was more effective in keeping track of clients. What was the direct outcome as a result of using the CRM? How did this improve specific outcomes for your company? Providing a few specific details to show the nature of the impact this made will strengthen your interview response.
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