Gucci Mock Interview
Master 30 Gucci interview questions covering luxury retail, brand heritage, and client experience.
Question 10 of 30
Working for a luxury retailer is often much like owning your own business. How have you shown initiative in building your business, or client base, in the past?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Many luxury retailers require their sales staff to build a portfolio of clients and create repeat business, resulting in substantial commission opportunities. Share with the interviewer how you develop your 'business' and ensure that your targets are consistently met. Do you have a strong portfolio of clients that follow you from one position to another? This client base is especially important in a luxury retail environment.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"In my current role I have built a strong portfolio of clients who I call whenever new products come in. It's the basis of my business and my clients provide me with a firm referral basis as well. I went from a client base of zero to, now, over 150 repeat buyers who come specifically to the store to see me when they want to check out a new collection or refresh their wardrobe."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I am a true entrepreneur at heart and have been a small business owner in the past. It was an e-commerce store related to beauty and lifestyle products. I enjoyed the opportunity to work on a start-up and learn about social media marketing. I successfully sold my half of the company to my business partner last year."
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Anonymous Answer
Building a long-term relationship with the customer is really important. My store manager always emphasizes that whoever comes to The Coach, wants to buy something. Maybe not this time, but next time. So I try to treat every client carefully. Before clients' payment at the counter, clients have to mention the server's name. Sometimes, I am surprised that some clients come back and they still remember my name.
Marcie's Feedback
Great answer! The interviewer will be pleased that you recognize how important it is to build long-term relationships with customers. Maybe consider talking a bit more about how exactly you build these relationships. Do you take notes on customer preferences for future reference? Do you try to be an empathetic and active listener who identifies the customer's problem and then shows them how you can solve it? Consider giving some more information about the methods you use to build these customer relationships.
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