This question is very important to the interviewer, as it is important for them to know that the candidate understands that someone in the role of business processes and operations should be constantly looking for opportunities to improve their department and the PMO. Anticipating improvements and changes that can be made when operations are not in a state of flux will allow staff responsible for business processes and operations to work more effectively work project teams to make improvements to processes in order to eliminate waste and reduce variation. The candidate can successfully answer this question by providing examples of how they took initiative to make changes in their department or PMO when they were not specifically assigned a task or faced with a problem that needed an immediate solution.