The interviewer is asking this question to determine how the candidate would approach a situation when a project is failing to progress, which often happens in IT and other professional environments. When a project is not meeting its goals or benchmarks, business process staff can assist project staff by analyzing the project plan and developing interventions to get the project back on track. There are a number of strategies the business process and operations staff member can use to ensure a project begins meeting its benchmarks, including but not limited to: redesigning the project plan or timeline, dedicating more resources to the project, introducing more efficient production strategies, such as LEAN methodologies, or reassigning project teams. The candidate can successfully answer this question by providing a specific example of how they have successfully turned a failing project around in the past.