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City Of Hope Mock Interview

Question 3 of 35 for our City Of Hope Mock Interview

City Of Hope was updated by on November 26th, 2023. Learn more here.

Question 3 of 35

How do you improve the lives of patients you work with?

"Even though I'm not in a direct patient care role, I always go above and beyond to serve anyone I come in contact with. I try to be proactive and anticipate their needs; for example, if I'm working the front desk and getting them checked in, I try to think ahead to questions they may have to provide those answers. If I have a family bring their loved one in for care and they look cold, I will offer to go grab them a warm blanket or warm drink."

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How to Answer: How do you improve the lives of patients you work with?

Advice and answer examples written specifically for a City Of Hope job interview.

  • 3. How do you improve the lives of patients you work with?

      How to Answer

      City of Hope's core values includes "tenaciously pursuing new and better ways to improve the lives of people around the world." While this value is focused on a more global scale, it is also essential to make every effort to improve the lives of patients at the local level. Speak about ways, big and small, that you have gone above and beyond for your patients.

      Written by Jaymie Payne on October 21st, 2022

      1st Answer Example

      "Even though I'm not in a direct patient care role, I always go above and beyond to serve anyone I come in contact with. I try to be proactive and anticipate their needs; for example, if I'm working the front desk and getting them checked in, I try to think ahead to questions they may have to provide those answers. If I have a family bring their loved one in for care and they look cold, I will offer to go grab them a warm blanket or warm drink."

      Written by Jaymie Payne on October 21st, 2022

      2nd Answer Example

      "I try to provide holistic care to my patients, meaning not just meeting their physical needs, but also their emotional needs. If a patient needs extra time to talk about how they are feeling or to talk about things going on in their life, I am genuine in listening and caring about what they have to say. I try to find the small things that make patients happy. For example, if they love soda and haven't had family bring them one, I will get them one out of the vending machine (of course once I verify they are not on dietary restrictions) or if they love to read and don't have any material, I will find them a newspaper. I want them to feel at home with us, so I try to go above and beyond to find those little things they miss from their own home."

      Written by Jaymie Payne on October 21st, 2022

      Anonymous Interview Answers with Professional Feedback

      Anonymous Answer

      "On top of the usual routines we do for patients, I offer hot tea and apply lotion to their backs if they complain of itching."

      Jaymie's Feedback

      Great, it sounds like you go the extra mile to ensure your patients are comfortable and well cared for. Can you go into more detail about why patient satisfaction is important to you? If given this position, how will you do the same at City of Hope, Inc.?

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