How do you handle communicating bad news to a fellow worker or subordinate?
One of the toughest parts of communication can be delivering bad news to people that you work with and for whom you care. Whether it is providing a less than positive work review, or terminating someone - it doesn't come easy. Assure the interviewer that you can handle this type of task in a clear, concise, and professional manner.
"I certainly do not enjoy communicating bad news to a co-worker, but I do have experience in doing so. When this type of task is required of me, I make sure to practice empathy. Truth is always key, so I will be honest and clear when communicating the news. For instance, if I am to terminate someone's employment, I will not sugar coat the reasons why. It's best they know so that they can learn from the experience."
"I have found that communicating with respect and the intent to support the associate is the best approach. It is important to communicate what behaviors are off track and what resources are available to the associate to get back on track."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
Focus on the truth, to the point, and then offer support if the person needs it.
Amanda's Feedback
You're right. When communicating bad news it is important to be truthful, concise, and communicate in a clear professional manner; however, it's also vital that you practice empathy. In order to illustrate that you have applicable experience, consider sharing an example of a time when you were tasked with communicating bad news to a coworker or subordinate.
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