What would you do if a client asked you about a product or service and you were unsure of the answer?
The interviewer wants to know if you are an independent thinker. Explain that you would take the time to try and figure out the answer, but you are not afraid to ask questions if you need to.
"If I had a client ask me about something that I didn't know enough about, I would find the answer for them before giving a false answer. I am okay with admitting when I don't know something, and I love to learn new things. Of course, I would find the answer quickly by asking the appropriate person or finding it within the company's internal resources."
"I am accustomed to having to think on my feet and come up with a creative answer based on the information I have at hand. With that said, I'm not going to tell a client something that is untrue or could potentially create a long-term issue. I'm not afraid of putting myself in a position where I don't know everything or am not the expert. I am happy to get out of my comfort zone to grow, learn, and help a customer. I will not hesitate to involve the appropriate parties, do my research, and work collaboratively to solve the situation."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
I will do my research before I meet clients to minimize situations like this. If the clients ask something that I don't know or am not sure about, then I will answer honestly and tell them that I will do my research and follow up with accurate information.
Amanda's Feedback
Great! Answering honestly is key and can help you build trust with the client. You've also shared how you will work to mitigate such a situation and the specific steps you'll take to get the answer for the client.
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