"When researching, my go-to source for most needs is LinkedIn. This website offers me a plethora of information whenever I need it. I can research clients, their businesses, their backgrounds, and their competitors in one place. I find LinkedIn to be a very reliable, up-to-date, and convenient source."
The interviewer would like to know that you have the ability to source information when and were you need it. In this industry, and with AECOM, you must be in-the-know and on top of your clients needs at all times. Talk about where you first go for information when you need it the most.
"One example I can give is when one of my larger clients went through a corporate restructure last year. I was able to help them fill in some gaps on their service needs as I saw potential shifts in their business. Because I have assisted many clients with restructuring projects in the past, I was able to foresee some of the roadblocks they may face and offered my assistance there. The client was very pleased with my proactive approach and I was able to up sell additional services."
The interviewer would like to be assured that you understand the nuances that come with this job. When you work for AECOM you must be able to think independently and out of the box at all times. This type of thinking will increase client happiness, sales results, and will help to increase your personal portfolio. Give one real-life example of how you helped a client by reading further into their potential needs.
This position requires a competitive yet collaborative individual. How do you plan to make an impact in your first 90 days with AECOM while setting a strong groundwork of trust with your new team members?