How to Answer: How do you handle clients when they get upset?
Advice and answer examples written specifically for a Welfare Eligibility Worker job interview.
25. How do you handle clients when they get upset?
How to Answer
Dealing with an upset client is similar to customer service. If you are new to the social work field, think back on some of your customer service experience. Whether you worked in a call center or a retail store, you have probably experienced some pretty feisty individuals who will not stop until they are heard or their needs are satisfied. The best thing you can do is tell the interviewer, "I don't take their response personally. I pause and take the time to listen to them so that they feel heard and understood." Empathy will take you far in the social work field. If you can learn skills to listen and express your understanding, you can tame the rage of the wildest clients!
Answer Example
"I don't take their response personally. I pause and take the time to listen to them so that they feel heard and understood."
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