How to Answer: How would you deal with an angry customer?
Advice and answer examples written specifically for a Host or Hostess job interview.
14. How would you deal with an angry customer?
How to Answer
Keep it simple. Think through the steps you take when handling demanding customers. Be prepared to give an example of how you have dealt with these types of customers in the past. If it's all new to you, be honest! Explain how you would use your communication and listening skills to relate to customers and calm them down. And tell them you're learning! You aren't expected to know everything in a new job, so just relax and do your best!
Answer Example
"I stay calm, and I listen. I'll let a customer vent as long as they need to. Then I empathize and look for a solution or a compromise."