Top 25 Whole Foods Interview Questions and Answers

Top
1. Tell me about a time you received good customer service.
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Top Answer
I was checking out at Whole Foods and the cashier noticed that my cloth bag had a few tears at the bottom, so the produce might fall out. He gave me a new cloth bag for free, because he didn't want me to lose any groceries but he also didn't want me to have to use plastic! This showed great consideration and an emphasis on sustainability.
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Second Best
When I needed some plumbing supplies I was shown where product was & suggested other alternitives.
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3.
One time a cashier saw my torn bag and gave me a new one for free.
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4.
At Whole Foods, there was a product not in stock. The associate showed me similar products and then took my name and phone number down. Theyd call me when the product was in stock and would set aside the amount I wanted to buy.
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5.
One time I was shopping at a wholefoods location and my back was ripping at the bottom the team member that was checking me gave me a new bag so that my stuff will not fall out .
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6.
At whole foods everyone is very helpful in helping you find what youre looking for.
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7.
Waitress in restaurant recognized that the food had been in the window a long time and cheerfully removed it and brought new items out.
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8.
I was dinning out and my order was not right. I asked my the wait staff for help. I recived the right order and an a apology by the resturant manger.
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9.
I was at ACE hardware store because I had to fix a pluming problem. Ias soon as I walked in I was greeted with a smile and escorted to all the parts I needed to fix the problem and given helpful tips on how best to fix the problem.
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10.
I had a plumbing problem at home to fix it I needed parts . I went ACE hard ware and was greeted not only with a smile but an escort to the parts I needed and advise on how best to fix my problem.
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11.
I was looking for a product which I knew little about and an associate walked me to that product and explained to me more about it.
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12.
Once I couldnt find toothpick and a sales associate walked with me to the aisle and even helped me look for it on the shelf until we found.
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13.
I once had a retailer call me at home to tell me of an error on my bill and to let me know they immediately credited my account and would like to buy me a beverage for the mistake the next time I was in the store.
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14.
I was looking for a product which was out of stock but an employee referred me to an alternitive.
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2. What would you do if a coworker asked you to help you steal?
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Top Answer
Tell them no...go about my job. I would also alert management.
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Second Best
Say no and go about my work, then report the suspicious behavior to management.
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3.
I would respectfully decline and continue my work. Then inform management.
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4.
I would say no, and I would suggest he/she will be caught and get in trouble. If I found out that person steal from the company, I would report to leadership.
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5.
I would report this activity to the store manager, team leader or call the team member tip line.
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6.
I'd ignore his request and just keep doing my job.
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7.
I would say no and then contact Store leadership immediatly.
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8.
I would tell them no, go about my work activities and repot it to my manager.
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9.
Be appalled, disgusted, refuse, enlighten management.
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10.
Tell them no I will not help and report any suspicious activity.
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11.
Say no thanks and report the conversation to my supervisor.
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12.
No. I would also try my best to talk them out of it.
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13.
Say No thanks and document and report it to my supervisor.
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14.
Sat no thank you and document and report it to a supervisor.
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15.
Absolutely not! I have too much integrity to steal. I also would have to report it to management.
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16.
Tell the coworker no continue doing my workand as soon as possible inform a manager.
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17.
Decline the offer, discourage them from doing so and report the incident to my supervisor.
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18.
Say No, Continue to work, and report him/her to management.
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19.
I would say no and inform a team leader immediately.
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20.
I would say no, and as soon as possible speak quietly to a manager.
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3. Describe a time when you had to sacrifice quality to complete a job?
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Top Answer
Focus on the big picture rather than the small deatils.
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Second Best
I sucrifice the ende of my responsible as far as i can.
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3.
Could it do that.
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4.
I had a jump in numbers in a banqete with 5 minutes notice. Our team had to add 50 meals . We all did our jobs dug in and produced what was needed to complete our mission.
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5.
We had been given 5 minutes noticed that the nimber of guest increased at a banquet . With out panic our team had to not only prep but plate up the extra plates with out a time lapse in service . We did and the out come was succesful.
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6.
With 5 minutes notice we had a bump up in people to a private party. With out panic our team was able to accomidate the bump up with sucessful out come.
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7.
I dont think quality should be sacrificed but by Focusing on the bigger picture and end result instead of small details, the job can be completed.
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8.
I had a look at the bigger picture and realize the little little details I was focusing on it was actually slowing things down for me.
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9.
Once I have to bread the chicken as fast as possible and was not able to completely coat every piece of chicken twice.
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10.
The job is the big picture and smaller details may not be up to par but will do.
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11.
I was trying to get a school ready for open house, and we did not have all the right objects to make it look nice. Instead I focused on cleanliness, with just a few touches to suggest what could be. It turned out beautiful, no quality was sacrificed, I just created a different alternative.
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4. Why would you like to work at Whole Foods?
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Top Answer
I would like to work at Whole Foods mainly because I have a tremendous passion to help the customers with their needs. Especially if is about eating well.
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Second Best
I admire Whole Foods dedicated commitment to making a positive difference in the lives of consumers through offering the healthiest foods available.
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3.
I have a passion for healthy eating and want to have fun at my job.
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4.
I would like to work at whole foods because I love the environment, the variety of choices and the focus on team work.
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5.
I would like to work for whole foods because I hVE A PASSION TO SELL it is a great company.
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6.
I like very much.
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7.
I like working with like minded people who have a passion and desire to share, create and explore new ideas and grow both personaly and professonaly.
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8.
I think that whole foods will allow me to grow professonaly and personaly and not stifle my potenaial or creativity.
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9.
I think whole foods is a place I can grow professonaly and personaly and I get to share Ideas in a open forum.
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10.
The company has core values which I believe in. Working towards a healthier world community and earth itself.
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11.
I would like to get more experince in cakes and decorating and with such a wide variety I could learn a lot of techniques.
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12.
I love Whole Foods, and I have skills to guide and have the product knowledge to go along with it; and it would only be right if I got to share my love with the customers and my team members.
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13.
It would be an interesting, stimulating, fun environment that would allow me to feel that I was a part of making a positive impact.
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14.
Because I respect the policies and values that whole foods maintains in their quality of healthy food and products. I enjoy working with like minded people who are also passionate about the same things. I would be happy to represent a company that has such high standards, and supports people from every walk in life. The quality of our life is built on the quality of our food.
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5. Name your three best qualities?
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Top Answer
Honest, sociable, and making people happy!
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Second Best
Knowledge of meat operations,great cutomer service & being resourcefull when oppertunities arise.
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3.
I am good at working with people, i am reliable and resposible.
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4.
I am extremely hard working, personable and very driven.
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5.
I am good at working with peope, honset,resposible.
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6.
Dependable , willing to learn, Desire to perform at a top level.
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7.
Personable, friendly and have great customer service.
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6. Where do you see yourself in five years?
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Top Answer
I understand Whole Foods Market is looking at property in St Pete. If I am chosen for FE supervisor, I would use this time to learn from a seasoned team, with a seasoned team leader. From there, I would love to apply for customer service associate team leader.
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Second Best
I would love to master the Whole Body Associate Team Leader position and eventually work my way up within the company.
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3.
I see myself graduating from the Nutritional science degree if I get accepted to this program this year. I'm hoping to produce my own product for whole foods market.
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4.
Hopefully mastering position leading into the next management stage.
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5.
in U S A.
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6.
I like being middle manager type. I wanna help people, including staff.
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7.
Teaching middle school science focusing on environmental solutions.
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8.
I have a ablity to learn and a desire to susecced I would like to find out just how far I can do both with this company.
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9.
I would like to see my self in an education type of setting so I can be can be part of the next generation of food service workers sucess.
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10.
In five years I see my self being a team learder in the bakery.
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11.
I see myself in a leadership position where I have been taught, can continue to be taught and in turn educate my team members and customers.
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12.
With a baking and pastry degree and working as a bakery team member.
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13.
In five years, I would have like to be a Team Leader and have developed many supervisors, cash office team members, and ATLs as possible before taking the my journey to regional.
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14.
I see myself working as an event planner for Whole Foods.
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7. Would you say you are a sociable person?
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Top Answer
Yes. I love talking to strangers and hearing their stories. I especially love finding the one topic they get very excited about and asking them questions about it.
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Second Best
Yes very socialble I always greet evryone with a hand shake and a extended hand.
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3.
Yes, I love to be around people. I am very friendly toward them.
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4.
Appropriately sociable. It depends on context. I do a lot of code switching.
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5.
Yes, I love people and enjoy learning from people.
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6.
Absolutly, I believe I can fit into most social moments.
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7.
I like to meet and grett all people with a warm open smile and an extended hand.
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8.
Yes I am I always greet people with a warm smile and an extended hand.
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9.
Very I love talking to new people getting to know everyone.
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10.
Yes, I love people, meeting all kinds of new people is a joy for me.
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11.
Yes, very much so. I am interested in people, and enjoy the exchange of life stories and how they perservere.
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8. Do you have an interest in learning about the products we sell at Whole Foods?
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Top Answer
Yes I feel in order to give great customer service you must have knowledge on the products you sell. As a cashier you are the last impression that we give the customer.
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Second Best
Of course, I am currently studying nutrition so I would love to learn more about what whole foods products are all about.
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3.
Yes i am very interested in learning about all products whole food sells.
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4.
Very much i even eat like this.
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5.
Yes intrested in learning more about organic & healthier foods.
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6.
Absolutely, its an amazing very interesting category.
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7.
Very much so I always what to learn more about health and a heathly live style.
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8.
I love learning about and using new products. I have lost 30 pounds through healthy choice in my diet. Learning about those products are the only way I did that.
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9.
I am very interrested ,I have lost 30 pounds by watching my diet as well as my porton sizes I know that a healthy eating and excerse leads to a way better lifestyle.
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10.
Absolutely! I have a thirtst for knowledge where it benefits me and I gan pass this knowledge on to others.
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11.
Of course I feel more comfortable telling the customer to buy something or try some especially when I know what is about.
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12.
Yes, I would love to learn more about organic food and baking.
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13.
Of course, this is WHOLE FOODS we are talking about. There are so many different products that its hard to keep up with them, but you do your best to at least learn about them.
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14.
Yes, I am so excited about the prospect of learning more about all of the farm to table/home products and am currently enrolled in a course titled "what a plant knows" that is about how sustainable agriculture will evolve.
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Yes, knowledge will benefit both myself and customers.
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9. Tell me about a time when it was better to be agreeable in a situation rather than continue the arguement.
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Top Answer
With irate customers. Sometimes it is better to agree with them and try to solve the problem rather than argue because that gets you no where.
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Second Best
When someone was so upset - it was better to listen and resolve to make them happy than to explain when they are in the mindset to listen.
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3.
It is better to agree with a person who is in a rant about something. Not agree always adds fuel to the fire.
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4.
I had a customer who could never be pleased the only sucessful out come is to agree to make the customer happy.
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5.
Had a customer that just didnt want to hear the truth about a situation. Could not please her. Was easier to agree and apologize with them then to let it keep spiral out of control.
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6.
I do believe it is better to be agreeable in a situation rather than continue the argument. You gain nothing by arguing, so it is best to try to solve the problem by agreeing, etc.
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7.
I had a customer who was complaining about a policy. She wanted to return a item that was 50 dollars but she had no receipt and no Id I let the customer know that with out one of the two items we could not return the item , she kept arguing in a out rage I called my leadership and received the permission to just give her the refund. I gave her the refund on a wfm gift card and apologized for the inconvenience.
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8.
There was an instance where a coworker disagreed with me driving the company van, and refused to work until I gave it to her.
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9.
When it comes to a customer situation, it is better to be agreeable and apologizing so that I could keep a positive relationship with the person and make sure I do not loose the customer.
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10.
Never argue with a customer. Once a lady told me her steak was cooked too well done, it was med which she asked for, so we cooked her another steak & made it MR, that fixed the problem.
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11.
Arguing rarely has a positive outcome. Taking the time to actually listen to someone else, be it a spouse co-worker or customer and resolving any issue in a positive manner usually has a much better outcome.
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12.
Just listen to whats being said and let the customer say how they feel and just offer ways I can help never take them word from word.
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13.
Once I had a misunderstanding about why a cut the wrong meat because that didnt tell me the brand. I didnt argue because it would have gotten us no where and I apologized and cut the meat they wanted.
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14.
Sometimes people just want to be listened to and it is better to listen and acknowledge what you have heard and affirm that you are there to help solve the issue.
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15.
When a customer is irriate and has reched the point past where he/she will agree with anything or listen to anyone. In those situations I find it better to listen to what he/she has to say and when they cool off try again to re explain me/my companys stance on the matter.
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16.
A customer was upset about us no longer accepting checks, I explained how I agreed that it was unfortunate that some individuals writing bad checks ruin it for everyone.
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17.
I feel in most situations arguing will not be a good avenue to take, especially I the customer service business.
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18.
It is always better to be agreeable, rather than argumentive. It is easier to find a common ground and therefore a positive solution.
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10. When was the last time you contributed to a team effort and what was your role?
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Top Answer
We had to discuss plans for company merge. This called for technical people, end users and regional employees. I setup meetings and setup brief agenda for meeting and then we discussed as team follow up items and who was going to do what.
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Second Best
I contributed by getting all employees to work as a team and praised them after they did a good job.
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3.
Getting shoping carts role doing it in a timely manner.
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4.
Last year and i had to package ribs to put out in the case.
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5.
Leader ship was i role.
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6.
Whole planet I contributed with my marketing team helping design and put up signs as well as coming up with ideas to help raise money............
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7.
Everyday in the kitchen is a team effort, from prepping the food to washing dishes, we all work together as a unit.
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8.
Two years ago when I played football. I was there to help the team win.
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9.
Our team was assisgned to a banquete for passover special diets . Which included vegan enteris our task was to prepapre and present these in an apllieling was . It was a total team effort which included everyone. My role was plate set up and production and service .
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10.
I work for a kosier passover group as a prep cook for special and vegan diets. Our team did the whole meal including plate presintation. It was a total team effort we all just clicked and got the job done .
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11.
I was a chef of a banquet luchen and my role was the chef in charge . My role was cordinate the food service with the plate up to be timed together . My team plated the baquete staff servred . I had to be in sinc with the captain so the food was served at jusyt the right time.
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12.
Our sales were down so as a group we discussed strategies to change this. My role was to come up with new menu ideas while keeping food costs down.
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13.
Helping my store sells go up im the take out specialist I walk the parking lot handing out cards letting people know people know that we have faster ways of ordering food.
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14.
Getting the hot bar ready for 11 am and I was in charge or frying the chicken.
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15.
I was in charged of our Whole Planet Foundation for our store. Our goal was a little higher than the previous year, and I encouraged the team with many aspects and had plenty of events to help out with the donations.
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16.
As a teacher I was part of a team and frequently led workshops and established an online group idea exchange.
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17.
I ran an summer school for pre-school age children. I was the teacher, but also had 2 other qualified adults who helped. Each one of us contributed according to our passions, and interests. It worked out great, and we all had fun.
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11. What do you know about the quality of products we sell?
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Top Answer
Very high quality, non-GMO products, and its not only products but whole foods reaches out to the community.
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Second Best
The products sold are both natural and oragance and GMO free. When ever possible grown in our own valley.
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3.
Cage free eggs no artificial Flavors are color no added preservatives.
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4.
I know through my research that whole foods has and does business with local growers to bring the best quality localy grown goods to the consumer.
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5.
I know that they are all natural and organic, non-GMO foods. They are grown ethically and packaged with an emphasis on sustainability. They are healthful and nourishing.
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6.
I know that you have strict standards about what you carry. Every product that I have bought has met my standards. I like the fact that you offer both natural and organic versions of everything.
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7.
This store carries the best product. I love how this store sells a lot of vegan products which is very nice! Also, this store don't sell harmful products that contain bad chemicals.
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8.
I know that they are all natural and organic, non-GMO foods. They are grown ethically and packaged with an emphasis on sustainability. They are healthful and nourishing.
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9.
Everything is fresh, organic, preservative free, dye free. Inspection is vital for all products on the shelves.
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50%
+ / -
-33.3%
10.
Very well. Always more to learn. I like the commitment to give the customers the best possible product.
+66.7%
50%
+ / -
-33.3%
11.
Great quality. Natural and organic healthy products.
+100%
0%
+ / -
-0%
12.
I know that the products are GMO free, natural and some come the community.
+100%
0%
+ / -
-0%
13.
We sell the highest quality of organic and natural products available. We offer non-GMO, gluten-free, kosher, and vegan products.
+100%
0%
+ / -
-0%
14.
I have been a whole foods shopper for over 20 years and love that I can depend on the integrity of the products.
+100%
0%
+ / -
-0%
15.
The best quality products you can find , when it comes to the food sold I know that Whole Foods has quite a reputable reputation serving the highest quality organic products available.
+100%
0%
+ / -
-0%
16.
Whole foods market has high quality standards using only the best natural and organic ingredients.
+100%
0%
+ / -
-0%
17.
Whole goods strives to sell only the highest quality products, that are mostly gmo free, and organic as well local when possible. They are also environmentally and agriculturally consciousness when choosing their products.
+100%
0%
+ / -
-0%
18.
I know that you investigate each company that you purchase your food from. I know that you choose only the highest quality, local if possible. I know that you will only carry the best, and have a wide variety of choices when possible. There are no chemicals, added hormones, dyes, or preservatives. Each item comes from a reliable and trustworthy source.
+100%
0%
+ / -
-0%
12. How often are you late for your responsibilities, such as school or work?
+84%
-68%
Top Answer
I hate being late. I am usually the one that shows up early for stuff.
+75%
67%
+ / -
-50%
Second Best
I was late for work about 3 times due to snow or traffic. I always made sure to call in advance to let my manager know I would be late.
+66.7%
60%
+ / -
-50%
3.
I'm not late. I think it's very important to be on time and lead bu example.
+66.7%
60%
+ / -
-50%
4.
Honestly, I am seldom late to school or work. In fact, I hate to be late, I hate it!
+66.7%
50%
+ / -
-33.3%
5.
I rarely or if ever late, I like being on time and as a leader I feel that is important to lead by example and be on time. I try to always leave 1 hr in advance of the time it take me to get there just incase of any traffic.
+66.7%
50%
+ / -
-33.3%
6.
No i dont like to be late wherever.
+50%
40%
+ / -
-33.3%
7.
I am never late . I set my clock 15 minutes ahead just so I am on time or early for any appointment.
+100%
0%
+ / -
-0%
8.
Never late , My clocks are sent 15 minutes fast for that reason .
+100%
0%
+ / -
-0%
9.
Never late I have all my clocks and watches set 15 minutes ahead so I will not be late.
+100%
0%
+ / -
-0%
10.
I am rarely ever late. I usually leave earlier than needed just in case of any unforeseen events.
+100%
0%
+ / -
-0%
11.
I do not like to be late for anything and will do whatever it takes in order for me to arrive prior to any time commitment.
+100%
0%
+ / -
-0%
13. What's your favorite meal?
+84%
-68%
Top Answer
My favorite meal righ now is salmon withe a grapefruit sauce and coucous with spinach and sundried tomatoes and garlic broccoli.
+66.7%
60%
+ / -
-50%
Second Best
Torn between a nice steak and mexican. If I combine them....YUM!
+100%
0%
+ / -
-0%
3.
I would have to say.............. Baked ziti.... I liove pasta lol.
+100%
0%
+ / -
-0%
4.
A nice juicy stake, along with roasted vegetables and garlic mash potatoes.
+100%
0%
+ / -
-0%
5.
Sea bass with grilled asparagus and spinach salad.
+100%
0%
+ / -
-0%
6.
My favortie meal when I can make something that please all of the senses and can get be consumed at leisure.
+100%
0%
+ / -
-0%
7.
I love homemade meatballs and fresh homemade pasta sauce. With anykind of pasta.
+100%
0%
+ / -
-0%
8.
I love homemade pasta sauce and homemade meat balls with any pasta.
+100%
0%
+ / -
-0%
9.
Right now, Id have to say arugula with sunflower seed dried cranberries grapes and a delish raspberry vinagrette. To make it heartier, add some chopped chicken.
+100%
0%
+ / -
-0%
10.
Medium rare filet migon topped with a Bearnaise sauce with a side of red skin mashed potatoes and roasted vegetables.
+100%
0%
+ / -
-0%
11.
Anything mexican but also I love a meal of just sliced pears, apples and grapes a nice artisan bread and a yummy triple cream brie.
+100%
0%
+ / -
-0%
12.
My favorite meal is a roasted chicken, rubbed with a special herb mix, either of curry, or a spicy chipolte blend. A side dish of spinach rice, and grilled peppers. I would also enjoy a romaine salad, with crumbled blue cheese, olives, apples and green onions, topped with a smoky tomato dressing.
+100%
0%
+ / -
-0%
14. Do you need a job at Whole Foods or just working for fun?
+80%
-70%
Top Answer
Of course I need a job, but I like to make it as fun as possible while doing the right stuff.
+100%
100%
+ / -
-50%
Second Best
My overall goal here at whole foods is to grow and have fun while growing.
+100%
100%
+ / -
-75%
3.
I need a job but I am also looking to have fun at work.
+100%
100%
+ / -
-50%
4.
I need and want a job at whole foods, it would be such a privilege to work in an environment that is ethically linked and is at the same time a fun place to work.
+100%
100%
+ / -
-50%
5.
I need to work.
+57.1%
50%
+ / -
-42.9%
6.
I need to work but I like to have fun while I am working.
+66.7%
50%
+ / -
-33.3%
7.
Yes, I've been trying to apply at Whole Foods because it will benefits me!
+66.7%
50%
+ / -
-33.3%
8.
No i will not be working for fun.
+50%
40%
+ / -
-33.3%
9.
Yes want a job at whole foods and hear its a fun place to work.
+100%
0%
+ / -
-0%
10.
I need a job at Whole Foods, but thrive in an environment where everyone including the customers are having fun.
+33.3%
0%
+ / -
-0%
11.
I am working to better myself & do the company proud.
+100%
0%
+ / -
-0%
12.
IYes , I need a for whle whole foods becuse I like working withn and sharing ideas with like minded people.
+100%
0%
+ / -
-0%
13.
I do need a job at whole foods and one of the reasons I do is because I think it will be fun.
+100%
0%
+ / -
-0%
14.
Both! I love the fact that I would be able to constantly educate myself on health while working with exciting and enthuastic people whos passion makes a fun working environment.
+100%
0%
+ / -
-0%
15.
Yeah I feel like Whole Foods can teach me so much more about healthy living healthy eating I also try to make everything I do fun and enjoyable.
+100%
0%
+ / -
-0%
16.
I need a job so I can get experience to advance in my career but baking is fun to me.
+100%
0%
+ / -
-0%
17.
I need and want. I am passionate about whole foods.
+100%
0%
+ / -
-0%
18.
I would like while foods to be a company I can have a career and longevity with so working here would not only be a job but a commitment.
+100%
0%
+ / -
-0%
19.
I am only interested in working at a place that mirrors my values and beliefs. Having fun would be a natural result.
+100%
0%
+ / -
-0%
15. Why do you feel you will be better suited for this job than the other applicants?
+80%
-70%
Top Answer
I have a passion for cooking and have been involved with special diets for the past 10 years. I know the importance these diets play in a person heath. I also have the skills to guide and product knowlege to help in the perperation.
+100%
100%
+ / -
-50%
Second Best
I love people and doing wait I can to make my team members happy and my customers.
+100%
100%
+ / -
-50%
3.
I like team building and I like working with people who share the same passion as I do.
+100%
100%
+ / -
-50%
4.
My passion for my craft and my desire to grow both personaly and professonaly.
+100%
100%
+ / -
-50%
5.
I feel like I know a lot about Nutrition, hence, food, etc. I've read some books about Nutrition. I pretty much know almost all the name of plant-based food. I'm always smiling and I make people happy. Also, I make my boss look good because I work hard.
+80%
75%
+ / -
-60%
6.
I am passionate about healthy eating and enjoy working with people.
+80%
75%
+ / -
-60%
7.
Because I work hard. I know that by doing to effects everyone. And even makes the managers look better!
+75%
67%
+ / -
-50%
8.
I am a hard worker never late dont call out and no job to small or to big that cant be done.
+75%
67%
+ / -
-50%
9.
I am outgoing , iam responsible , I am organized,professional, MY Joy of working with TMs and mentoring and always giving my customer 100% satisfaction.
+66.7%
50%
+ / -
-33.3%
10.
My outgoing personality and my joy of working with food.
+40%
25%
+ / -
-20%
11.
I have a passion for people, learning daily and in turn educating customers on the benefits of a healty lifestyle.
+100%
0%
+ / -
-0%
12.
I am a self taught baker and pick up on thing quickly.
+100%
0%
+ / -
-0%
13.
I would be perfect for this job because my team needs more out of me and I am willing to offer more of myself to them and to make sure that our customers are cared for properly.
+100%
0%
+ / -
-0%
14.
I have experience in retail, a passion for customer service, incredible work ethic and am a creative problem solver.
+100%
0%
+ / -
-0%
15.
I have experience with the current team. I know the expectations of the team leaders. I have earned their respect.
+100%
0%
+ / -
-0%
16.
Because I am passionate about healthy living, I will always leave the store better than it was when I first walked in. Cleaner, more organized, with all my responsiblities completed. I will create loyal and happy customers, and my team members will look forward to the days I work.
+100%
0%
+ / -
-0%
16. Do you prefer working in a team environment or alone?
+80%
-64%
Top Answer
I prefer working as a team, that's for sure!
+100%
100%
+ / -
-66.7%
Second Best
Team environment,think we could learn from each other.
+100%
100%
+ / -
-50%
3.
Team ! if you work in a team more stuff can be done faster.
+100%
100%
+ / -
-50%
4.
Working as a team, we can always learn/teach from others.
+100%
100%
+ / -
-50%
5.
I prefer working in a team.
+75%
67%
+ / -
-50%
6.
I love teams since they can come up with more ideas for how to accomplish a task.
+100%
0%
+ / -
-0%
7.
Having done both, I can say I enjoy team environments more.
+100%
0%
+ / -
-0%
8.
I am a team player I like reaching solution through group particapation.
+100%
0%
+ / -
-0%
9.
I love working with a team . It contributes to everyone personal and professianl growth and fuels the passion of exclance.
+100%
0%
+ / -
-0%
10.
I like working on a team with people who share the same values as me. I feel or passion and creativity will lead to sucessful out come.
+100%
0%
+ / -
-0%
11.
I prefer a team because multiple heads of ideas is better than one, but only one can lead. Therefore the group must have a leader to corporate all these ideas to help benefit the group.
+100%
0%
+ / -
-0%
12.
I am definitely a team player and love working with others.
+100%
0%
+ / -
-0%
13.
Definatly a team environment as its nice knowing you have people who have your back and who can help you out when you cant figure out something or need help in general.
+100%
0%
+ / -
-0%
14.
Team environment for sure, the more you can learn.
+100%
0%
+ / -
-0%
15.
I absolutely prefer to work with a team. There is a lot of learning that can be done in a team environment, and a lot more can be accomplished.
+100%
0%
+ / -
-0%
16.
As a single mother, I prefer working in a team environment. I have realized through the years, life is much easier when you are surrounded by others. Each one contributing their own efforts, time and gifts.
+100%
0%
+ / -
-0%
17. Do you have any friends or relatives that work at Whole Foods?
+80%
-60%
Top Answer
No, I don't have any friends on relatives, but I get along with all of the employees! I'm always smiling and I tend to be thrilled when I see them.
+75%
67%
+ / -
-50%
Second Best
No I do not whole foods is new to our area and region.
+66.7%
50%
+ / -
-33.3%
3.
I had one friend working in Jacksonville. He has since left employment.
+100%
0%
+ / -
-0%
4.
My owner at my last job was a Whole Foods regional manager and my store team leader was a sign artist for Whole Foods.
+100%
0%
+ / -
-0%
5.
I have grown closely with my leadership and team members.
+100%
0%
+ / -
-0%
6.
I have people I consider friends. No relatives thus far though.
+100%
0%
+ / -
-0%
7.
I did not have any friends when I started, but I do now.
+100%
0%
+ / -
-0%
8.
No, whole foods is new to our area and region of the country.
+100%
0%
+ / -
-0%
9.
No whole foods is very new to our area and region.
+100%
0%
+ / -
-0%
10.
I do not however, I have many friends and family who shop here!
+100%
0%
+ / -
-0%
11.
I do not have any friends or relatives at whole foods, but I have made many smiling acquaintances.
+100%
0%
+ / -
-0%
18. Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?
+80%
-60%
Top Answer
If I found myself without enough time..and lots of things to do. I asked for assistance.
+100%
100%
+ / -
-66.7%
Second Best
When our ordering systems were down and the orders were due by 12, my assitant had called in and I had to manually record my orders and I enlisted the help of another employee to cover the floor while I places my order.
+77.8%
75%
+ / -
-66.7%
3.
Things that can be delegated I delegated , and I would to the rest.
+100%
0%
+ / -
-0%
4.
I did the most important items first and sought out help to complete everything else.
+100%
0%
+ / -
-0%
5.
As a receiver, I am often getting multiple deliveries at the same time. We run our business as a first come first s.
+100%
0%
+ / -
-0%
6.
I had a group of peopl who needed to get to th airport at 7:00 am and a group of people who had a breakfest meeting both going at the same time . I choose to get the people to the airport and delay sevice to the breakfest meeting by 5 minutes.
+100%
0%
+ / -
-0%
7.
I had a group leaving for the airport who needed to out in a hurry and a brakfest metting both at tyhe same time . I called another chef from the line to to put out the meeting while I served the the group who had to be the airport. Both completed to satisfaction.
+100%
0%
+ / -
-0%
8.
I had an early morning group going to the airport and a business continatal breakfest going out at the same time . I had to call the captain of the baquets to pick up the conteinatal braekfest and as took care of the group going to the airport.
+100%
0%
+ / -
-0%
9.
I would usually ask a team member for help. I would prioritize by working on the most important tasks first.
+100%
0%
+ / -
-0%
10.
I delegated the tasks according to available strengths, interests and talent and completed the remaining tasks myself.
+100%
0%
+ / -
-0%
11.
I focused on the big picture, and what I was trying to accomplish. I started at the top and tried to complete what I felt was the most important.
+100%
0%
+ / -
-0%
19. Tell me about a time you had a difficult customer and what you did to difuse the situation.
+80%
-60%
Top Answer
We ran out of decaf coffee beans. A regular customer could only drink decaf so I suggested other alternatives one of which she was surprised we offered and ordered it.
+100%
100%
+ / -
-50%
Second Best
I had a customer who wanted to return something that was over 50 dollars however the customer did not have a receipt and no id, I let the customer know the policy that we are not allowed to do returns with out one or the other I told her that I would have to get approval I called the shifty on duty and they where okay with the return I apologized to the customer and let her know next time she would have to have the receipt and or state id.
+100%
100%
+ / -
-50%
3.
Getting ready to leave when customer ask if we had more steak in back did not like the ones in case so I stayed a few minutes over & cut some to his order.
+66.7%
50%
+ / -
-33.3%
4.
I apology to them.
+50%
33%
+ / -
-25%
5.
I always listen to what the customer has to say. Let them know I understand...and apologize.
+100%
0%
+ / -
-0%
6.
I dealt with difficult customers on a daily basis at my previous job and the best thing to do is figure out any way to make that customer leave with a positive attitude.
+100%
0%
+ / -
-0%
7.
I talked calmly and slowly. I repeated what they said in different words to make sure I understood the issue and also told them I would work to correct the situation.
+100%
0%
+ / -
-0%
8.
I had a cousmter who was unstaisfied there food. I replaced there meal and personaly aplogized about the situation and offered them a complimentary meal on there next visit.
+100%
0%
+ / -
-0%
9.
I had a customer that asked another employee about breakfest at lunch time I happen to be in the dinning room just as the employee was getting ready to respond by telling the customer that I hope was open down the street. I introduced my self as the chef and told that yes I could accadate that request. They were happy and stopped in our restaueant many times ther after.
+100%
0%
+ / -
-0%
10.
I had a customer who did not like his order instisted on a new plate instead of the srver bringing out the new order I did and introducted myself as the chef and would be happy to make what ever he wanted the way he wanted . The customer was happy that I took the time to make it right he became a regular customer.
+100%
0%
+ / -
-0%
11.
I listened , stayed calm and focused, emphasized and resolved the issue by remaking the smoothie.
+100%
0%
+ / -
-0%
12.
I listen to what the customer was saying and tried everything in my power to make their experience an enjoyable one.
+100%
0%
+ / -
-0%
13.
I was told by the acting manager that if the meat was not in stock that could not take meat out of the display case. The customer stared to get angry so I went to ask if I could get the meat out of the case and explained the situation. She said I could so I got it from the case and apologized.
+100%
0%
+ / -
-0%
14.
I had a customer come in the store and shop until 30 mins after closing and she gets outside and leaves a bag behind. I let her back in to retrieve the bag and she got to the door and said I would like to return it all. I had already spoken to the cashier and learn that she was upset and living below the poverty line so she says. I offered the groceries to her and she declined multiple times. I told her to have a great night as I let her out the door. She calls the next day and apologizes for her behavior. A few days later she made sure to find me and to apologize.
+100%
0%
+ / -
-0%
15.
I listened without interruption and when they were finished, I acknowledged what I had heard and offered a couple of viable solutions and engaged the customer in choosing which option they preferred.
+100%
0%
+ / -
-0%
16.
I listened carefully to make sure I understood the issue, I made sure we were communicating in a calm and peaceful manner. I then offered a few positive ideas and solutions to resolve the matter.
+100%
0%
+ / -
-0%
20. Tell me about a time when you went above and beyond for customer service?
+80%
-60%
Top Answer
I focus my responsiblity.
+71.4%
67%
+ / -
-57.1%
Second Best
I prepar my self for the next day.
+75%
67%
+ / -
-50%
3.
I get befor 10 minte and i will talk alitel with my co workrs and ready to work.
+66.7%
50%
+ / -
-33.3%
4.
I follow my duties. I don't go beyond unless necessary, such as a customer who needs a product that is out of stock. I'd suggest that person to order it online. You can get anything online!
+66.7%
50%
+ / -
-33.3%
5.
Student didn't have access to computer, or know how to work a computer. Walked him through the process of conducting an email, to attaching a file in an email. Spent about 10 hours working with him before he even started his first class.
+66.7%
50%
+ / -
-33.3%
6.
There was a time that a customer was very angry because she had lost something that was very personal to here, she came to the customer service desk and was crying she had lost her glasses and she said she had looked every where and couldnt find it I told her I would write down her name and number and I gave her the store card and told her I would look for it. I found it upstairs in the cafe I called her and she was so delighted. When she came and picked the glasses up I was not at work but she wrote a rave and rants card out for me. She was very happy and delighted.
+66.7%
50%
+ / -
-33.3%
7.
I think that good customer service is never about going above and beyond. I mean...I walked someone to their car in a storm holding an umbrella...does that count?
+33.3%
0%
+ / -
-0%
8.
I knew a site had an issue. I personally went there and walked around with staff to correct all issues, no matter how long it took.
+100%
0%
+ / -
-0%
9.
I found out it was a customers birthday and our team of servers and cooks joined in at preparing that cusomter and their guests with a VIP meal and service. It rewarding to everyone who took part .
+100%
0%
+ / -
-0%
10.
I knew it was going to be one our regular customers birthday so our staff organized a surprise party for them.He was very surpised by our guesture and we all felt a little better by doing it.
+100%
0%
+ / -
-0%
11.
We had a customer who had birthday coming I planed a surprise party for him and a VIP lunch. The whole team was there we not only surprised our customer but we felt good about it too.
+100%
0%
+ / -
-0%
12.
I do this all the time. A customer is the rock of the foundation so giving them excellent customer service always is what keeps the rock from crumbling!
+100%
0%
+ / -
-0%
13.
I made sure that everything was in place for the next shift.
+100%
0%
+ / -
-0%
14.
I pride myself on giving the best possible service and going the unexpected mile that will make the day for someone.
+100%
0%
+ / -
-0%
15.
I drove to the office on my day off, an hour travel time, to pick up some papers my employer was needing for an important meeting.
+100%
0%
+ / -
-0%
21. Tell me about a time when you had to be a leader. How was the outcome?
+77.1%
-65.7%
Top Answer
Stuck in dew with many people had to organize hotel room, transportation, etc.
+100%
100%
+ / -
-50%
Second Best
When my Manager and Assistant Manager were on vacation, I was the MOD and there was no schedule made and none of the department managers had access to the schedules, so first I had to quickly draft a schedule and informed all employees of their breaks and lunch times.
+83.3%
80%
+ / -
-66.7%
3.
I created a club called the Holistic health which is about eating healthier. I was the leader since I created this club. My duties were to help the students eat healthier and what are the benefits of healthy eating, etc.
+75%
67%
+ / -
-50%
4.
Being a manager at my job meant being a leader each day. I had to effect each person in a positive manner to make things work well. And usually they did!
+75%
67%
+ / -
-50%
5.
Had to train an experince meat cutter how to mercahdise pruduct for better yeld. Outcome better looking product with less waste.
+66.7%
50%
+ / -
-33.3%
6.
Working at Menards, I had to be a leader everyday and I really enjoyed pumping up all the other employees for their shift.
+33.3%
0%
+ / -
-0%
7.
Being a leader is part of my routine at work. I present ideas to make the food look better and get people to agree with it and to help me accomplish the task.
+50%
0%
+ / -
-0%
8.
Everytime a manager or a supervisor went on his lunch break, I was given the walkie talkie and keys and I had to make sure everything was stocked and everyone was doing their job correctly.
+100%
0%
+ / -
-0%
9.
I met with the production team to find out why they were so unhappy with IT support. After listening to them and explaining what our process is and what we can adjust to help them, we all left the meeting meeting very happy.
+100%
0%
+ / -
-0%
10.
I was a chef on a very large banqeute for VIP account at our hotel. It was a 7 course meal for 75 peopel . The customer requested medium rare steaks. As chef I was incarge of the all the cookin and timeing of the plate up . With the proper comunication with the Banquite captain we were able to have a succesful out come with great results .
+100%
0%
+ / -
-0%
11.
I was the banquete chef for a VIP party at our hotel. The service and food was a big part of this event . The meal was medium rare NY steaks only . It was written in the contract that way . With collaberation from the Baquete captain and team memebers we were able to make this event a yearly booking for our property.
+100%
0%
+ / -
-0%
12.
Our hotel had two fucntion going at the same time. We had to keep both parties sepaerated. I was the counter and expiditor of the parties and made sure each party was served the right menu.
+100%
0%
+ / -
-0%
13.
I have been a leader many times! Working with my team, listening to them and having group discussions brings great morale and a much more positive environment.
+100%
0%
+ / -
-0%
14.
Once my manager told me to make sure everyone got on brake on time instead of me just watching him work I jumped in to help so my crew can go on break together.
+100%
0%
+ / -
-0%
15.
I had to train a new employee how to take off rotisseries and packages them. It went well, I should her how to do to twice and then had her do it by her and she did it correctly.
+100%
0%
+ / -
-0%
16.
Since being on the front end can be hectic at times with long lines, under-staffing, and newcomers to the team. Well when you have all 3 at one time some may have a nervous breakdown. One night, we had all 3 of the above mentioned, so I hopped on the lane next to my newcomer to talk to her and help her not to freak out. But just to be motivation for her to get through the lines and we did just that in no time. At the end of the night, I made sure to reward my team because we had one heck of a night!
+100%
0%
+ / -
-0%
17.
I created a resource festival, where I first had to find 50 vendors to participate, and then plan and put into motion the entire event. I did everything, from beginning to end. It was very successful, and everybody was happy.
+100%
0%
+ / -
-0%
22. How well do you handle customer complaints?
+80%
-60%
Top Answer
With a grain of salt, bite my tongue and take care of their needs and hear what they are actually saying and just not the tone of their voice.
+100%
100%
+ / -
-83.3%
Second Best
With no problem ,listen calmly & try to resolve issue myself, with team member or manager.
+100%
100%
+ / -
-75%
3.
I handle them with the upmost standard meaning the customer is always right.
+100%
100%
+ / -
-66.7%
4.
I am fairly seasoned as a former restaurant manager.
+100%
100%
+ / -
-50%
5.
I keep a fresh open mind and listen , react, follow through, and to a sucessful concuclusion.
+100%
100%
+ / -
-75%
6.
TRY to solve the problem .atherways call maneger.
+71.4%
67%
+ / -
-57.1%
7.
Yes i handle all customer complane good and bad.
+66.7%
60%
+ / -
-50%
8.
Very well I take the complaint and work on ways we can make in a pro. I care very much of what customers say to help us grow.
+66.7%
50%
+ / -
-33.3%
9.
Very well, I listen not only to what they are saying and tone - but try to understand what they want and what might make them happy.
+66.7%
50%
+ / -
-33.3%
10.
Listen, find a solution and carry out the solution to suitable end.
+66.7%
50%
+ / -
-33.3%
11.
I try to figure out what the customer needs and try my best to help.
+66.7%
50%
+ / -
-33.3%
12.
Yes i can.
+50%
40%
+ / -
-33.3%
13.
Very well. I listen, dont argue and do whatever I need to do to resolve any issue.
+100%
0%
+ / -
-0%
14.
I listen to the customer and try to find a way to solve it to the best of my ability.
+100%
0%
+ / -
-0%
15.
I always listen to them completely, and agree that we may have made a mistake but to please let us fix the situation. If need be I would have store leadership involved.
+100%
0%
+ / -
-0%
16.
I handle customer complaints pretty well I listen to the complaint and note it in my mind that "Hey you need to improve this or that" and then do my best to do better the next time and improve.
+100%
0%
+ / -
-0%
17.
I listen to the complaint and apologize to the customer and pass the information to the proper personel.
+100%
0%
+ / -
-0%
18.
Very well, I see it as a challenge to have an upset guest leave happy or satisfied. I always think the most important thing is to listen to the customer and genuinely apologize first and for most and find a solution together as to what you can do to turn the compliant around.
+100%
0%
+ / -
-0%
19.
Easily! I have worked with small children, and older adults, so I feel comfortable with many different kinds of personalities. I am patient, empathetic and do not take things personally. I am creative and resourceful, especially when it comes to difficult situations.
+100%
0%
+ / -
-0%
23. What is your best personal trait?
+80%
-60%
Top Answer
Being able to work with my different people with many different backgrounds.
+100%
100%
+ / -
-66.7%
Second Best
I am good at working with people.
+80%
75%
+ / -
-60%
3.
I get along well with others.
+66.7%
60%
+ / -
-50%
4.
I make people happy.
+100%
0%
+ / -
-0%
5.
I'm never lacking in creative ideas.
+100%
0%
+ / -
-0%
6.
Knowlege of merchandising meat & siezing oppertunities .
+100%
0%
+ / -
-0%
7.
I love being sociable and finding solutions for people.
+100%
0%
+ / -
-0%
8.
My sunny disposition and ability to create serenity out of chaos.
+100%
0%
+ / -
-0%
24. What do you know about Whole Foods?
+80%
-60%
Top Answer
I know that it is a company that sets high standards for their food. Only organic or all natural foods make the cut. Environmentally friendly as well.
+100%
100%
+ / -
-50%
Second Best
Whole Foods is a grocery store that sells high qualities food. They sell almost everything, you name it, it is there. Also, they care about health, so they sell a lot of organic food and I've read how whole foods would eliminate bad food if people vote it out.
+66.7%
50%
+ / -
-33.3%
3.
Lots! I have read over the standards. Shopped at the stores.
+100%
0%
+ / -
-0%
4.
That they high standards for thee organic & natural food they sale.
+100%
0%
+ / -
-0%
5.
Whole foods sells the highest quality of products.
+100%
0%
+ / -
-0%
6.
They have many programs that deal with helping the local community, cities(one of them being the south side of Chicago) and food programs in about 60 countries.
+100%
0%
+ / -
-0%
7.
The company is a company wants their employees to grow both personaly and professionaly in a friendly envirormant of like minded people.
+100%
0%
+ / -
-0%
8.
I researched whole foods web site throughly a found out history and all about the work enviroment and the fresh healthy products they carry.
+100%
0%
+ / -
-0%
9.
I have done some research on line and found out about the history and how employees felt about their careers with whole foods.
+100%
0%
+ / -
-0%
10.
I know Whole foods cares aboutits customers health and happiness the environment, the communities and where and how it gets its products.
+100%
0%
+ / -
-0%
11.
I know you guys are gmo free, you use resources from the community which I like a lot.
+100%
0%
+ / -
-0%
12.
That all the products are fresh, organic and have no GMO. The customer is treated like family and the associates are always eager to help.
+100%
0%
+ / -
-0%
13.
Innovative organic grocer, paved the way for generations of consumers to lead a cleaner, healthier lifestyle and feel good about doing so.
+100%
0%
+ / -
-0%
14.
I know a lot about Whole Foods, since I am there several days a week and spend a huge amount of money feeding my hungry teenagers. It is the main source of our food/personal health purchases.
+100%
0%
+ / -
-0%
25. How would your references describe you?
+80%
-60%
Top Answer
Personable, honest, outgoing, determined, funny.
+100%
100%
+ / -
-66.7%
Second Best
I real outgoing person willing to go above and beyond.
+80%
75%
+ / -
-60%
3.
Hard working, focused, driven and personable.
+75%
67%
+ / -
-50%
4.
My references would say I'm extremely hard working, driven, persistant and fun.
+75%
67%
+ / -
-50%
5.
Outgoing, fun, loyal, dependable, smart...and the list goes on!
+100%
0%
+ / -
-0%
6.
A great responsible person, very easy to work with, caring professional ,
+100%
0%
+ / -
-0%
7.
A very loyal hard working person who is passonate about his work and the job he does.
+100%
0%
+ / -
-0%
8.
Dependable, happy, outgoing, willing to do much more than what is asked or needed.
+100%
0%
+ / -
-0%
9.
Considerate, compassionate, hard working, creative, talented, fun.
+100%
0%
+ / -
-0%
10.
Intelligent, friendly, hard worker, conscientious.
+100%
0%
+ / -
-0%
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Founded

Whole Foods Market, Inc. (Whole Foods Market) owns and operates a chain of natural and organic foods supermarkets. As of September 27, 2009, it operated 284 stores: 273 stores in 38 the United States, states and the District of Columbia; six stores in Canada, and five stores in the United Kingdom. This includes 53 stores acquired from Wild Oats Markets, Inc., 51 stores in 20 the United States, states and two stores in Canada. It owns 11 stores, three distribution facilities and land for one store in development, including the adjacent property. It also owns a building on leased land, which is leased to third parties, and has three stores in development on leased land. Its product selection includes, but is not limited to produce, seafood, grocery, meat and poultry, bakery, prepared food...

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Anonymous Reviews
Why did you leave your position at Whole Foods?

I am seeking a higher position to reach my overall goal, to be a STL

Submitted On: May 5, 2014, 12:35 pm
How did Whole Foods advance your career?

It helped me prepare for this position because I was able to work with team members and leadership.

Submitted On: May 5, 2014, 12:35 pm
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