"I once calmed an upset customer who came in with a customer complaint. I personally listened to every word they had to say. Once they felt understood, I apologized to the customer with a calm voice and a sincere heart. I offered a solution I felt would appeal to them. I refunded the product, I opened up another product I felt they'd like, and let them taste it first. They loved it, and bought several of that product on the spot, and they left happy. But this is the normal course of the day, and what I would likely do for all customers, whether getting them excited about new products or assisting them with loading their groceries into their car."