The interviewers ask this question to understand your conflict resolution, communication, and problem-solving skills. Working as a physician requires handling angry patients and their family members calmly and professionally. The interviewers want to see that you have these skills and will be an asset to the transitional year residency program if matched.

Focus on giving an example from your past where you have successfully dealt with an angry patient. If you have not had this experience, explain that to the interviewers and describe how you have handled a disagreement with a coworker or classmate in the past.