Answer carefully! Use the golden rule here: treat others how you would want to be treated. Think about how you want someone in a customer service role to treat you when you call with a complaint. Then, walk the interviewer through that ideal interaction. Speak slowly and clearly. This will show you understand the weight behind the question and the hypothetical situation.

Avoid giving in to an interviewer who may be trying to lead you into a casual answer. As Office Administrator, you are trusted to represent the company well, even when faced with frustrated clients and difficult situations. You must show the interviewer that you understand the gravity of this responsibility and will conduct yourself accordingly.

"When dealing with a frustrated client, I keep an even tone and actively listen to them. Even if I am in the middle of something, I stop what I am doing to ensure that the client feels heard. I repeat the issue back to the client after they have finished speaking to reinforce that I understand them and will work to resolve the problem. It's also important to me that I get the client's name and information to follow up with them."