"As an experienced Occupational Therapist that is able to create customized plans and goals for patient, how that plan is communicated is equally important. A patient needs to understand and be on board with the plan and if the patient is unable to comprehend, their family or caregivers need to be the people that understand. If I'm able to communicate directly with the patient, I walk step by step through their goals and explain the importance of each step of the plan. This helps them better understand why we are working on the things that we are. If I need to work with family or caregivers, I use this same approach."