Occupational Therapist Mock Interview
Practice 33 Occupational Therapist interview questions covering clinical scenarios, treatment planning, and patient-centered care.
Question 27 of 33
Have you ever disagreed with a decision or process change made by upper management? How did you handle that situation?
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Experienced
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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"Having not experienced anything directly as an Occupational Therapist, I can speak about the time I was a waitress as I worked my way through my undergraduate program. I had an upset customer at a table I was waiting on that became very rude and disruptive to the staff around them. I was hopeful that my manager would remove them from the premises for being so rude to me and others around them, but she simply went over to the table, apologized and comped his meal for that time. In explaining her decision to me, she thought a better example was provided to the other guests by doing this rather than kicking the customer out. I definitely grew a thicker skin in this situation that I'll be able to use moving forward in my career."
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"Having worked in the field of occupational therapy for many years, the biggest change I've personally ever had to deal with the switch from paper records to an electronic records system. Upon the announcement of my organization to go to an electronic health records system, I was mostly scared for the changes it would bring to my workday. I was young in my career and had developed a pretty efficient method to my work madness. As the date drew nearer for us to begin using the new system, I became more receptive to it based on the training we were receiving. Then, upon first using the new system, I quickly realized that my fear of the change was completely unwarranted. Seeing how much more efficient that I could be with my administrative time made me a better all-around OT and for that I am thankful now looking back on things."
Heather Douglass has over 20 years of experience as a Career Coach, Recruiter, and HR Specialist. Much of her experience is as a Technical Recruiter in the healthcare industry.
Change is inevitable in any work setting and it is only human nature for a person to disagree with some changes and/or decisions that are made. For this question, your interviewer will be looking to see that while you may not be in agreement with some things, you are adaptable and receptive to changes. Talk about a specific example that has happened in your work career. Let the interviewer know why you initially disagreed and then came to be receptive of the situation.
Heather Douglass has over 20 years of experience as a Career Coach, Recruiter, and HR Specialist. Much of her experience is as a Technical Recruiter in the healthcare industry.
"In a previous job working in a home health setting, our department had an office setting where we could work out of and call our home base. The decision was made that home health staff, including the therapists, would need to telework from home and have an available internet connection from there.
The decision was made because of an expansion of another department and our space was needed without having the initial budget to add more space. My initial disagreement with this decision was based solely on the loss of a team atmosphere. But, in rolling with the punches, the situation made our sense of team even stronger as we remained in constant contact through email and instant messaging and all gathered twice a week for coffee and breakfast in the morning."
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