"During my apprenticeship, I focused on respecting patients' beliefs, values, and wishes. I spent time getting to know the patients and practicing effective communication skills to build and maintain relationships. When patients know that you genuinely care about them and what is best for them, they are more likely to follow your guidance and care plan for them. Many patients are going through a difficult time with an injury or illness, so always making sure I remember what they are going through helps me be more empathetic and understanding."

"I often stop and take the time to think about what the patient has gone through with their injury or illness. Putting their situation into perspective helps me to be more compassionate and empathetic and to meet them where they are on their journey. I acknowledge their feelings, and I don't take it personally if they are negative or pessimistic. Instead, I try to reassure and encourage them. I take a genuine interest in the patient and their family or caregivers. I try to remember details they tell me, like a grandkid's name they mentioned, and ask about that person in later conversations. My ultimate goal is to build and maintain a trusting and positive relationship."