"During my apprenticeship, I focused on building trust with my new patients. At a very foundational level, I would knock when entering a patient's room and introduce myself. Just as I wouldn't barge into their private residence, this helped demonstrate my respect for their space and privacy. I would then enter the room and allow them to introduce themselves and share with me their preferred name. Anytime I would speak with the patient or family, I would demonstrate professionalism and competence, always addressing them in a professional manner and never speaking negatively about other staff or the company in front of them. During my interactions, I would actively listen and make eye contact, letting the patient know I was engaged and interested in what they were saying. When working on computers so often, it's easy to type and document while trying to have a conversation, but that is not the best experience for the patient, so it is always important to keep that human aspect in mind when interacting with patients."

"I understand that many patients are going through a season in their life where their independence is reduced, and they may be feeling less dignified than normal. When I'm working with adult patients, I'm always empathetic and compassionate, but I'm careful not to talk down to them or make them feel embarrassed. Maintaining respect for their situation as well as their capabilities is important, and I try to be supportive and coaching without coming across as speaking to them like a child. I demonstrate respect by calling them their preferred name, giving them a voice in their treatment and therapy plans, honoring their wishes and requests, and treating them with kindness."