How do you troubleshoot problems with medical equipment?
As a clinical support worker at the NHS, most of your work will likely require you to use a computer or other medical devices or equipment. This question allows the interviewer to see how you react when faced with a problem that will significantly impact you and your ability to do the job. Demonstrate that you can remain calm in a stressful situation like this, troubleshoot common problems, and take action to overcome the challenge.
"Typically, I try to first start with the basics. For example, is the machine plugged in, is the power source turned on, and are all the cords attached and plugged in correctly? If an instruction or troubleshooting manual is available, I will try to self-help and find the problem before asking a colleague. If I need to use the equipment for a time-sensitive task, I would ask a colleague or manager for help so I do not waste precious time researching the answer. If there were a backup device or piece of equipment, I would use that. If it were completely malfunctioning equipment, I would report it and do a lockout/tag out as required by policy and the facility."
