"Many patients are nervous or anxious when they are in the hospital, so I go above and beyond to help calm their nerves and reassure them that they are in good hands. It's important that they know we want to make every effort to help them get well and return home. I go above and beyond to make them comfortable, whether that's helping them find their favourite channel on the tv in their room, assisting them with filling out their menu selections, or getting them an extra heated blanket. My goal is to meet their basic needs, then exceed their expectations for kind, compassionate care. I seek patients' feedback often, so I know how I can improve my interactions with them and improve their experience with us."