"I did have a supervisor who yelled at me in front of other employees at a previous job. While the situation was very upsetting, I held my composure and asked to speak with her privately. When we were in her office, I told her how her outburst made me feel and asked what I could do to help remedy the situation. She was apologetic and explained to me that something had happened that was not related to me at all and that her emotions got out of hand. Before the day was over, she apologized to all of the employees who witnessed the outburst. I think it is important to remember that we all have days when things don't go as we would like and we need to be kind, even if others are not quick to be kind to us. A little kindness goes a long way when resolving conflicts."
