"I start by identifying the possible reasons for the conflict, poor communication, absence of required materials, etc. From there, I talk directly with the person or persons that are conflicting to find solutions and get everyone back on track."

You spend so many waking hours in the workplace, and conflict between co-workers can happen. The interviewer would like to know more about HOW you handle conflict. This is not an opportunity to start venting about your current workplace culture. The interviewer wants to see that you will take accountability for conflict, whether the occurrence is considered your fault or not. Handling workplace conflict tactfully and with grace should be the only option. Give a clear example of a time when you professionally managed workplace conflict.

"My style of conflict management can best be described as direct. In the five years that I have worked for my current company, I have only encountered one instance of conflict. One of my staff members did not show up for their shift, so I was forced to cover their shift. Because of this, I missed my daughter's dance recital. I was upset about it but wanted to do my part as a team player. The next day, the delinquent employee came in and didn't say a word. He didn't apologize to me or thank me for my time. I approached him and told him how his actions impacted my day. He did not respond kindly; however, I let it go after I said my part. You cannot change the actions of others, but you have to take responsibility for how you handle your side."