Do you ever use your sense of humor to diffuse a situation at work?

"I use my humor at work, both with co-workers and with my clients, when appropriate. I believe that humor fits in quite well with your brand's voice, too. Everyone I have met in your organization seems to have a great balance of humor and professionalism."

The interviewer wants to know that you can diffuse a tense situation if needed. They also want to see a bit more of your personality. Stress and fast-paced work environments can cause people to feel overwhelmed and sometimes even angry or upset. Think of a time when you used a lighthearted approach to diffuse a tense situation while remaining professional.

"Humor is one of those universal things that everyone can relate to. When used properly, it can help bridge a gap or grow a relationship. I often use humor along with good taste and professionalism in my communications. It is important to enjoy what you do, and humor is a big component of that."