"On my first assignment with my former company, I was managing a folder of all of a company's branding and logo materials as we created their new website and began writing posts for their social channels. When the project was completed, I heard from the company the very next day about their branding materials, which had gone missing from their folder. I had moved the items to my drive without realizing that they would disappear from the company's folder. I apologized for my mistake and immediately sent all materials over to the company. I made sure to follow up to ensure they had received everything from the original folder. Because I resolved the situation quickly and efficiently, it did not blow up into a big deal and we were able to maintain our professional relationship until this day."