"I feel very fortunate to have spent time working as a medical assistant prior to medical school because I was exposed to the entire business process of a clinic setting. During this time, we had a patient that presented to the clinic with memory loss and I wasn't able to gather all the information from them needed for the physician to begin their examination. I worked through verifying insurance coverage and putting out contact to the patient's next of kin to gather more information. As a team with my in the lead, we proceeded forward with the visit and it ended up being very important for the patient to be seen that day. In times like this as a resident, I would always look to do what is best for the patient as long as I wasn't jeopardizing the reputation of your organization."