Advice and Examples: When you suffer a setback with a client, how does that emotionally affect you and your work? For an Athletic Trainer Interview Question.
3. When you suffer a setback with a client, how does that emotionally affect you and your work?
How to Answer
Everyone handles the stress and disappointment of setbacks differently. Discuss with the interviewer how you typically cope with delays in the workplace.
"Setbacks can be trying, but I find that you have to learn how to lose before you learn how to win. While I never enjoy a setback, I use them as a stepping off point to something even better."
1st Answer Example
"Experiencing a setback is always disappointing, and can be a bit disheartening, but I understand that it happens from time to time. If I experience a major setback, I will take a few moments to debrief with my manager and discuss what I could have done differently. Then, I move on!"
"Setbacks happen for a reason, and they do not affect me emotionally in the least. I am a very pragmatic thinker and stay focused despite the challenges that come my way."
"Experiencing a setback can be disappointing; however, I see it as a learning process. I debrief with colleagues and discuss what I could have done differently. I also do some research on how I can improve my skills. I remember the first time I experienced a proximal tibial fracture. The opposing softball athlete was running down first base and collided with the first baseman. She heard a pop. I immediately thought ACL. After performing an on-field evaluation, I carried her to the dugout and sat her down with ice. I performed a more thorough secondary evaluation, and I noticed that she had a fracture. I activated 9-1-1, but the coach said no, that the mom will take her. I learned that I shouldn't have made that decision."
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Rachelle Enns Reviewed the Above Answer
The story you tell is an excellent example of running into a setback and learning from the situation. Any interviewer should appreciate your willingness to bring your answers to life through a story!