"First impressions are important. I always greet patients with a smile and pleasant attitude, even if I'm having a rough or stressful day. I'm patient and genuine in my interest and desire to care for them rather than seeming annoyed, rushed, or like they are a burden. I actively listen to them to better understand their concerns and answer questions they may have. I always try to put myself in their shoes to understand their perspective, attitude, and outlook on things."

"Patient safety and comfort are my focus. I always speak to patients in a calm and reassuring manner, which instills confidence and trust in our team. I try to put myself in each patient's shoes and relate to the questions they are asking or the fears they have. I never get frustrated when speaking to patients or their families and I go out of my way to ensure patients know I'm focused on them and they have my undivided attention. I truly care about my patients and want their experience with us to be a positive one."

"I know that having a surgery or procedure can be stressful and anxiety-inducing for many. It's my goal to reduce their anxiety and demonstrate that I genuinely care about them and their well-being. I take time when explaining information to them and provide plenty of opportunities for them to ask questions. My motto is to always treat my patients like I'd want my family member to be treated."