A major focus of our facility is achieving excellent patient scores in our post-surgical surveys. What role would you play in helping our team earn excellent scores?
The overall patient experience entails the entire range of interactions patients have with their healthcare team, so each employee plays a role. No matter the setting, anesthesiologists should focus on the quality of care they provide, because if hired, the organization will expect you to positively influence the experience of the patients you will be working with daily. Aspects to consider in your response include bedside manner, responsiveness to patients, kindness and compassion, follow-through, and communication.
"As an anesthesiologist, I have multiple interactions with patients during their care and treatment. Before an operation, I meet with patients to assess their general health, review their medical history and ask follow-up questions. I also help complete the patient prep. This is definitely an opportunity to make an impact on the patient experience by making them feel safe and comfortable as they prepare for their procedure. I make sure I'm friendly and reassuring and that I give them time to ask me questions beforehand. I always go above and beyond to make sure they are educated on the procedure, and what to expect afterward and I do what I can to make them comfortable while they wait, IE getting them a warm blanket if they are feeling cold."
"Comfort and safety are my top priorities for patients. I evaluate my patients before the procedure or surgery and I closely evaluate them throughout. In my role, I'm responsible for helping develop a plan for dealing with post-operative pain, and I take that very seriously. I want patients to wake up feeling safe and as pain-free as possible. In all interactions with patients and their families, I am kind and professional. I never want a patient to feel like I'm rushing or they are just another bed to get in and out, but rather I want them to feel like we are focused only on them and know they are in good hands. Doing these things regularly, along with being attentive, patient, and responsive to patients will help us to receive positive patient survey scores."
"Many patients are nervous or anxious when they are in the hospital, so I go above and beyond to help calm their nerves and reassure them that they are in good hands. It's important that they know we want to make every effort to help them get well and return home. I make every effort to make them comfortable and spend adequate time with them and their caregivers before and after a procedure or surgery. My goal is to meet their basic needs, then exceed their expectations for kind, compassionate care. I seek patients' feedback often, so I know how I can improve my interactions with them and improve their experience with us."
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