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When was the last time you helped out a coworker?

1 of 30 Telephone Interview Questions and Answers Written by Rachelle Enns

Written on August 9th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
How to Answer

The interviewer would like to see how far back you need to reach, to answer this question. Are you a highly collaborative person, or do you spend most of your day with your head buried in your work and not looking for opportunities to be a team player? Big or small, quickly think of a time when you assisted someone else, helping them to be successful in their role.

Professional Answer Examples
General
Answer example

"Just yesterday I noticed a junior accountant struggling with one of our SAP modules. He agreed to my help, and I spent my lunch hour walking him through the program and training him on shortcuts. It felt great to assist!"

Admin
Answer example

"I will often jump in to help a coworker navigate our software or find a file that they need. I am known as the 'go-to' person in our office for small technical glitches as well. I am tech savvy, and if we don't need the IT department for specific fixes, I am happy to help a coworker avoid that."

Manager
Answer example

"I recently took a team member under my wing after he asked me to be his mentor. He is craving growth in his career and is seeking out both professional and personal development opportunities. I meet with him once per week, for one hour, and give him small assignments and tasks to complete. It's been a rewarding experience for both of us."

Marketing
Answer example

"Just this week I helped a coworker write some sales copy for a client. She was feeling a bit stuck so we had a 30-minute brainstorm to get her mojo flowing again. I found it fun to help, and the client was thrilled with her final delivery."

Retail
Answer example

"I helped a coworker to ring in a refund for an irate customer yesterday. She was nervous because the customer was a bit intimidating and I could tell she needed my help. I kept the customer occupied in conversation while she performed the refund on our point of sale. She thanked me later for noticing her need and jumping in. That's what teamwork is all about, and I know she would do the same for me."

Sales
Answer example

"Last month I helped one of our newer sales reps to hit her monthly sales target. She was still in the onboarding process, and I felt that her sales numbers were a bit too high considering she was still in training. I approached our boss and proposed that I take over 25% of her sales numbers so that she could better focus on learning her sales script and getting to know her surroundings and client base. Our boss agreed to the plan, and we all finished the month strong."

Teacher
Answer example

"One of our teachers was retiring this year, and she was finding the workload to be a bit overwhelming. I offered to help her with the end-of-year marking, and she agreed. She certainly earned the extra help after 40 years of teaching! We formed a great friendship over the years together because we made a habit of lending a hand to one another on a regular basis."

Written by:

Rachelle Enns
Rachelle Enns is a job search expert, executive headhunter, career catalyst, and interview coach. Utilized by top talent from Fortune companies like Microsoft, General Electric, and Nestle, she helps professionals position themselves in today's competitive digital marketplace. Rachelle founded Renovate My Resume and Executive Resume Solutions, two companies focused on helping job seekers get their edge back. She helps everyone from new graduates looking for their first placement, to CEO's who want more out of their career. Rachelle coaches students to executives on how to master the toughest interview questions and how to handle the most bizarre interview situations; all with confidence and poise. Rachelle trains other career coaches, recruiters, and resume writers, globally. A big part of her job is also spent coaching HR professionals on how to bring the human touch back into their interview and hiring process.
Published: 08/09/2018
*Specific career answer examples vary on published date
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