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Phone Mock Interview

To help you prepare for your next job interview, here are 30 interview questions you may be asked over the phone.

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Question 28 of 30

When was the last time you helped out a coworker?

"Just yesterday I noticed a junior accountant struggling with one of our SAP modules. He agreed to my help, and I spent my lunch hour walking him through the program and training him on shortcuts. It felt great to assist!"

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How to Answer: When was the last time you helped out a coworker?

  • 28. When was the last time you helped out a coworker?

      How to Answer

      The interviewer would like to see how far back you need to reach, to answer this question. Are you a highly collaborative person, or do you spend most of your day with your head buried in your work and not looking for opportunities to be a team player? Big or small, quickly think of a time when you assisted someone else, helping them to be successful in their role.

      Answer Example

      "Just yesterday I noticed a junior accountant struggling with one of our SAP modules. He agreed to my help, and I spent my lunch hour walking him through the program and training him on shortcuts. It felt great to assist!"

      Admin

      "I will often jump in to help a coworker navigate our software or find a file that they need. I am known as the 'go-to' person in our office for small technical glitches as well. I am tech savvy, and if we don't need the IT department for specific fixes, I am happy to help a coworker avoid that."

      Manager

      "I recently took a team member under my wing after he asked me to be his mentor. He is craving growth in his career and is seeking out both professional and personal development opportunities. I meet with him once per week, for one hour, and give him small assignments and tasks to complete. It's been a rewarding experience for both of us."

      Marketing

      "Just this week I helped a coworker write some sales copy for a client. She was feeling a bit stuck so we had a 30-minute brainstorm to get her mojo flowing again. I found it fun to help, and the client was thrilled with her final delivery."

      Retail

      "I helped a coworker to ring in a refund for an irate customer yesterday. She was nervous because the customer was a bit intimidating and I could tell she needed my help. I kept the customer occupied in conversation while she performed the refund on our point of sale. She thanked me later for noticing her need and jumping in. That's what teamwork is all about, and I know she would do the same for me."

      Sales

      "Last month I helped one of our newer sales reps to hit her monthly sales target. She was still in the onboarding process, and I felt that her sales numbers were a bit too high considering she was still in training. I approached our boss and proposed that I take over 25% of her sales numbers so that she could better focus on learning her sales script and getting to know her surroundings and client base. Our boss agreed to the plan, and we all finished the month strong."

      Teacher

      "One of our teachers was retiring this year, and she was finding the workload to be a bit overwhelming. I offered to help her with the end-of-year marking, and she agreed. She certainly earned the extra help after 40 years of teaching! We formed a great friendship over the years together because we made a habit of lending a hand to one another on a regular basis."

      Anonymous Interview Answers with Professional Feedback

      Anonymous Answer

      "The last time I helped a co-worker was toward the end of my internship when a new assistant was hired into the SCE office. It was close to the housing lottery/selection, so I was helping her answer students' questions."

      Alexandra's Feedback

      This is a good example. I recommend elaborating on your example. What action did you take and what was the impact?
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