"My first month in charge of making the scheduling decisions went quite well, so I applied that same logic to the second month of scheduling. The problem was, I was so busy replicating my previous success that I forgot to account for school being out by the third week in the month, meaning an increased traffic flow and need for more associates during the weekdays. Honestly, it was a complete oversight and complacency. I thought I was so diligent by following a 'proven' formula, but I didn't take into account that things change from week to week. Because of this, we were short of two employees each shift. By the second day, my staff was feeling it, and I couldn't cover everyone's shifts, so I got creative and asked to borrow some employees from slower departments for an hour or two at a time while calling in favors with my staff to cover upcoming shifts. Luckily, we were able to piecemeal it together, but it was a learning experience. Since then, I have been sure to follow a formula for scheduling, while carefully highlighting any significant holidays, upcoming sales, days off of school, or other goings-on in the mall that could impact our traffic and have been much better prepared."