Practice 20 Scenario Based interview questions covering problem-solving, decision-making, and real-world situations.
Question 10 of 20
The Goal
Example Answer
Retail
Sales
Teacher
Admin
Manager
Marketing
What to Avoid
Pro Tip
How to Answer
Community Answers

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
The interviewer would like to know that you have the desire and skills to be a leader. The interviewer also wants to know that you perform like a leader at work, even if you aren't in an official leadership position. The goal of your response is to show that you enjoy helping others develop and grow while still learning things yourself. Show that you are the type of person who strives to inspire others.

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"(Situation) Last year, I was tasked to complete a project with a group of ten co-workers. During our project kickoff meeting, we agreed to appoint a project leader. (Task) Most of the team members were shy to take on the responsibility, so I volunteered to be the project lead. Although I was not the most experienced team member in the group, it was important that I stepped up and demonstrated leadership. (Action) First, I showed an interest in learning about the team members and understanding the team dynamics. In our next meeting, I presented a project plan with clear expectations for myself and the rest of the team. During the project, I worked to ensure communication remained clear. I relayed project briefs regularly and offered support to the team members to ensure we reached our goal. (Result) This experience gave me confidence and showed me that leadership is a true art. I thoroughly enjoyed creating a vision and helping my team members reach the finish line successfully. In the end, I earned compliments from my supervisor on my leadership abilities. Since this experience, I have actively developed my leadership abilities. I recently attended a leadership workshop at our local college, and every morning while driving to work, I listen to a podcast episode where I learn from other thought leaders."

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"(Situation) When I first joined Store XYZ as the assistant store Manager, I encountered a disagreement between two of my team members. The two individuals were arguing, which was disrupting the store environment. I could see the other team members and our customers becoming increasingly uncomfortable. (Task) Although I was new to the team, I was not new to being a leader in a retail environment. So, I chose to intervene. (Action) I asked the two employees to join me in the staff room. Once we were in a more appropriate place, I led them through a conversation focused on finding common ground and engaging in a constructive conversation. (Result) The two team members worked out their differences which helped generate a much healthier and more enjoyable work environment in the short and long term. It felt great to take action, help to clear the air, and contribute to a happier workplace environment. I quickly became recognized for my leadership abilities and was promoted to store manager after just six months."

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"(Situation & Task) As an experienced sales professional, I understand the importance of being coachable and also being able to coach. When I first joined Company XYZ as a sales manager, my biggest task was diversifying the sales team. Before joining, the company was quite flat and had previously trained its team members with a 'one-size-fits-all' sales style. (Action) I quickly took note of my team members' personalities and found ways to adapt to their style. I coached my team members strategically while ensuring everyone remained on track. I started mentoring the new hires and raised other leaders within my team to do the same. (Result) As a result, team turnover drastically reduced, and we won a record amount of new business. I was thrilled with the outcomes these changes generated. I eventually turned my process into a formal training and mentoring program that the company implemented in other branches. It's a leadership initiative that I'm very proud of developing."

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"(Situation) Last month, during one of our faculty meetings, I took an opportunity to lead. Our group found it difficult to agree on a few critical curriculum changes. (Task) I have been teaching with School XYZ for many years and felt that speaking up was the responsible thing to do. (Action) I showed authoritative leadership by encouraging our teachers to pursue one common goal: to do what is best for our students. I spoke up to inspire the attendees to realign their focus and set higher expectations in the name of effective education. (Result) My words resonated with many of the teachers and, for a few weeks following the meeting, they often approached me and thanked me for sharing my passion."

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"(Situation) Company XYZ recently hired a new employee to join the administrative team. The work is fast-paced, and I could see that this individual seemed nervous and unsure. (Task) Although I did not see myself as a natural leader at that point, I wanted to see her succeed. (Action) So, I took her under my wing right away. I took her out for lunch, explained the office dynamics, and encouraged her to ask questions. (Result) It felt terrific to share my knowledge with this person, and we have become great workplace friends who support each other during the busiest times."

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"(Situation & Task) Before I became manager at Company XYZ, I was often jumping in to train new employees. I truly wanted a promotion to manager and knew that I needed to show my ability to do the job far before the promotion would be a reality. (Action) I spent hours studying the company and production process. My product knowledge became very strong, and I started to positively impact our new hires, resulting in stronger employee retention rates. (Result) This dedication to leadership quickly paid off as I was one of the fastest promoted Managers in company history. I love being a leader. It comes naturally to me, and I care about the success of those new to the team."

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"(Situation) Recently, our marketing director was unexpectedly out of the office on a family emergency for two weeks. (Task) I volunteered to take on her role because I know it well and have worked alongside her the longest. (Action) I encouraged collaboration with the team, divided tasks evenly, and incorporated daily team meetings to ensure that we were on the right track. No important detail slipped by us during that time. (Result) When the director returned, she ended up implementing a couple of my temporary processes and complimented me on my dedication to the team and agency. It felt amazing to be a leader."

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Regardless of your current job title or career seniority, you should continually develop leadership abilities. For that reason, avoid giving a response that shows disinterest in being a leader. Instead, provide an example of when you acted as a leader and generated a positive outcome.

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
'Tell me when...' means the interviewer is looking for a story-based example for this scenario-based interview question. Talk to the interviewer about when you proactively led a team or initiative. You can form an effective response using the STAR method. STAR is an acronym for Situation, Task, Action, Result.
- Situation: Set the stage with the background information the interviewer needs to make sense of your story.
- Task: Continuing to set the stage, give the interviewer an idea of your role and responsibilities in this story.
- Action: Next, offer a detailed description of the steps you took to act like a leader.
- Result: Last, talk about what you enjoyed the most while demonstrating leadership. Be sure to include the positive outcome that resulted from your leadership actions.

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Being a leader is not the same as being a manager. Acting as a leader in the workplace can give you a different perspective on business, often helping you grow your career. The interviewer wants to be sure that you value the skill of leadership. So, be sure to include details on why demonstrating leadership is important to you.
Consider expanding your response to include details on how you continually improve your leadership abilities. For instance, perhaps you take leadership courses, look for opportunities to lead in everyday scenarios, or maybe have a mentor helping you develop your leadership skills.
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Anonymous Answer
During college, I was assigned to a group project. I was the only person in the group who knew a lot about the topic, so everyone else in the group just sat back and expected me to do the work. Instead of doing the whole project alone, I divided up those topics I felt were most important and assigned them to the team to study and research. I reviewed the project once all assignments were complete. The project was an easy success, and the team worked great together.

Rachelle's Feedback
It sounds as though you are a true leader, unafraid to delegate. Your story example is terrific, and you execute the story structure wonderfully. If you want to add more detail to bring your story to life further, you could briefly mention which class, the topic at hand, how many members, etc...just a few notable details to grab the interviewers' attention even further.
Anonymous Answer
I created a how-to document to validate and make sure data that is being entered into the system is being entered correctly. It made me feel good to take initiative. This document was able to help other analysts who perform these updates to validate the information they are inputting is correct.

Amanda's Feedback
This is a solid example of informal leadership. While you indicate that leading made you feel good, you can provide deeper insight by telling the interviewer what you enjoyed about the process such as analyzing/resolving a performance problem or empowering others to succeed. You can make it more memorable and specific to you by sharing how the document you created impacted your team's performance.
Prepare for hypothetical challenges that reveal how you think under pressure.
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Written by Rachelle Enns
20 Questions & Answers • Scenario Based

By Rachelle

By Rachelle