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Communication Interview Questions

20 Questions and Answers by

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

Communication was updated on April 19th, 2019. Learn more here.

Question 1 of 20

Tell me about a time when you improved communication between yourself and a co-worker or client.

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Communication Interview Questions & Answers

  1. 1.

    Tell me about a time when you improved communication between yourself and a co-worker or client.

      How to Answer

      The interviewer would like to know about a time that your communication skills improved a work-based situation. Possessing the skills to enhance communication in the workplace is a precious asset. Talk to the interviewer about a time when you used your excellent communication skills to improve a potentially harmful situation with a co-worker or client. Perhaps you saved a sale, were able to reiterate the intention of an email before feelings were hurt, or you helped a cross-departmental effort to go smoothly.

      Rachelle's Answer

      "In my current position I have one particular client who was an exceptionally brief communicator. If I asked two questions, he would answer just one. I learned that he would not acknowledge anything for which he did not have an answer. I began to ask him questions in a different way. For example, I would say 'Do you have an answer for me on question X?' and he would say yes or no. We would then go from there. This method was a valid form of communication for that particular client."

      Rachelle's Answer for an Admin Interview

      "I am often the main point of contact for clients which means that my communication style needs to be crystal clear. Before onboarding a new client I have a set of questions that I ask. They are discovery questions, and I then pass onto my executive. The answers come directly from the client, so no assumptions are made. It's always first-hand information that I am providing."

      Rachelle's Answer for a Manager Interview

      "I recently worked on a project with team members from multiple sites. At first, we were emailing back and forth, but that wasn't working. I implemented a regular conference call to iron out issues and communicate updates."

      Rachelle's Answer for a Marketing Interview

      "Recently, we were working with a client who continued to change the direction of our work. Our team was heading down one path and before we knew it, the client expected us to go another direction. We resolved to hold a weekly status touch base call to ensure two-way communication between our team and the client."

      Rachelle's Answer for a Retail Interview

      "Many of our customers misread our return policy and assume that they can return an item to any one of our locations. Being a franchise, this is something we cannot accommodate. I recently requested to head office that we include this caveat in our return policy more clearly. The corporate head office agreed, and implemented the changes."

      Rachelle's Answer for a Sales Interview

      "I had a client who often missed email updates. It caused us to cross our wires a few times. I suggested that we book a quick call every week to review any outstanding areas that need addressing. This process worked well for us."

      Rachelle's Answer for a Teacher Interview

      "I work continuously on improving communication between myself and the parents of my students. I recently polled the parents asking them if they prefer that letters are sent home, or emailed. A whopping 87% of the parents said they preferred email communication, so I implemented a regular e-newsletter containing news from our classroom and any files that needed to be signed and sent back."

      Josh's Answer for a Civil Engineer Interview

      "In my current position I have one particular client who was an exceptionally brief communicator. If I asked two questions, he would answer just one. I learned quickly that he would not acknowledge anything he did not have a direct answer for. I began to ask him questions in a different way. For example, I would say 'Do you have an answer for me on question X?' and he would say yes or no. We would then go from there. This was an effective method of communication for that particular client."

      Rachelle's Answer for an Academic Dean Interview

      "In my current position I have one particular board member who is an exceptionally brief communicator. If I ask two questions, he will answer just one. I learned quickly that he would not acknowledge anything he did not have a direct answer for. I began to ask him questions in a different way. For example, I will say 'Do you have an answer for me on question X?' and he will say yes or no. We then go from there. This is a useful method of communication for that particular individual."

      Rachelle's Answer for a Secretary Interview

      "In my current position I have one particular client who was an exceptionally brief communicator. If I asked 2 questions, he would answer just one. I learned quickly that he would not acknowledge anything he did not have a direct answer for. I began to ask him questions in a different way. For example, I would say 'Do you have an answer for me on question X?' and he would say yes or no. We would then go from there. This was an effective method of communication for that particular client."

      3 Community Answers

      Anonymous Answer

      "In my last job, there was a vendor who was not answering my e-mails in a timely fashion, so I decided to schedule weekly meetings to update each other and discuss any issues in the invoices."

      Cindy's Answer

      Good solution! This answer also demonstrates initiative. Did it work? What was the result?

      Was this answer helpful? Yes (4) or No (3)
      Anonymous Answer

      "There was a facility I worked with where I struggled with a few coworkers where they were not answering their e-mails in a timely base so I decided that I would schedule weekly meetings to update one another and discuss any risks related to the project."

      Rachelle's Answer

      This is a great solution! Nice answer.

      Was this answer helpful? Yes (3) or No (2)