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Give me an example of a time when you went above and beyond.

25 Answer Examples | Learn how to answer this question from professional recruiters

How to Answer

The interviewer would like to know about your willingness to go over and above for your employer, without being prompted to do so. Display to the interviewer that you can do more than just the bare minimum. Show that you are able to react appropriately when you see that your employer has a need that goes beyond your usual day-to-day expectations.

Give me an example of a time when you went above and beyond.
Answer example

"I often go above and beyond expectations. Most recently, I agreed to cover for a co-worker who was on short-term medical leave. I worked 10 hour days for two weeks so that our work did not suffer any setbacks."

Admin

"I enjoy going above and beyond in my work. In my last position, I regularly called customers just to check in and see how they were doing, even if there was no news or issues with our service to discuss. I believe going above and beyond for customers, and regular touch-base is what kept them loyal to us."

Manager

"Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help."

Marketing

"One of my clients had committed to a marketing package that did not include any social media management. It's an expensive commitment, and they were on the fence. I decided to offer them a free social management content calendar, just to show them what I could do. My boss was delighted with this decision because just a week later, the client committed to a full six months of service from our marketing group."

Retail

"The clothing store which I work has a very crowded sales floor, and some customers with mobility issues could not navigate around the store very well. I had a customer come in, in a wheelchair. Seeing her frustrated with the store layout, I approached her and offered to bring her items that I thought she might like. She had a successful 'personal shopper' experience and thanked me on her way out, for my empathy and assistance."

Sales

"During sales calls with a prospect or a touch base with an existing customer, I will often hear them mention a feature that would sweeten the software for them. I created a Google Sheet with these suggestions as well as who made them, why, and in what context. I then shared this document with the product team and the other member of our sales team to help them keep a finger on the pulse of what our customer base is seeking. Now, most everyone updates the spreadsheet with feedback, and it is the primary source from which the product team chooses new features to build out."

Teacher

"This year, our French teacher, who was also the girl's soccer coach, suffered a heart attack and needed to take medical leave. I jumped in and took over as the soccer coach. The girls worked so hard to qualify for Nationals, and I didn't want to see their dream crushed due to circumstances out of their control. It was a time commitment and sacrifice for me but worth every minute. We won Nationals!"

Archivist

"Last week I noticed that my manager was running behind on an important project for one of our most significant clients. I offered to take on some of her workload so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help."

Dishwasher

"Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her work load so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help."

Assistant Manager

"Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her work load so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help but also benefited me by way of organization."

Union Representative

"Just last week we had an officer call in sick while another was away on holidays. We were very short staffed and were working on an important project. I offered to stay late and work a double shift so that the work was finished in time. My supervisor was really thankful for my attitude and brought me lunch the following day as a way of saying thank you."

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