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Give me an example of a time when you went above and beyond.

This question has been answered 27 times by professional recruiters and hiring managers. View their answers below.

Advice
The interviewer would like to know about your willingness to go over and above for your employer, without being prompted to do so. Display to the interviewer that you can do more than just the bare minimum. Show that you are able to react appropriately when you see that your employer has a need that goes beyond your usual day-to-day expectations.

Admin answer example
"I enjoy going above and beyond in my work. In my last position, I regularly called customers just to check in and see how they were doing, even if there was no news or issues with our service to discuss. I believe going above and beyond for customers, and regular touch-base is what kept them loyal to us."
Administrator Assistant answer example
"Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her work load so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help but also benefited me by way of organization."
Archivist answer example
"Last week I noticed that my manager was running behind on an important project for one of our most significant clients. I offered to take on some of her workload so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help."
Athletic Trainer answer example
"I love to go above the call of duty for my patients because I know that they appreciate the extra care that I give them. One of my favorite things to do is give them my work email address so that they can check in with me anytime they have a question on their rehabilitation program."
Bacteriologist answer example
"After I finished a difficult task in the lab I decided I would take some time to work with my co-workers to come up with a way to improve the process so it would flow much easier the next time. The project encourages teamwork​ and a lot of productive work. Everyone enjoyed being able to give their suggestions to improve the process."
Basic answer example
"I often go above and beyond expectations. Most recently, I agreed to cover for a co-worker who was on short-term medical leave. I worked 10 hour days for two weeks so that our work did not suffer any setbacks."
Biological Scientist answer example
"I was assigned a project last month and recognized that the hour's requirements listed were not enough to get the job done properly. To meet my expectations, as well as my employers', I knew I had to work on it at home on the weekends."
Bookstore answer example
"Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help."
Building Inspector answer example
"I try to go above and beyond a normal inspection by double checking all of my work. Also, the better knowledge I have on building codes, the better I can explain them to the necessary parties. I will work overtime as well to ensure that an inspection is not rushed."
Civil Engineering Technician answer example
"I am particularly proud of the time I (X project you are the most proud of). I went above and beyond because the client's satisfaction mattered to me and my employer, and (X other reasons why you went above and beyond). The client was so satisfied by the high level of commitment and quality of my work that he hired our company for all of his upcoming projects."
Concierge answer example
"Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workloads so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help."
Correction Officer answer example
"Just last week we had an officer call in sick while another was away on holidays. We were very short staffed and were processing a couple of new inmates. I offered to stay late and work a double shift so that we could ensure the safety of everyone in prison. My supervisor was thankful for my attitude and brought me lunch the following day as a way of saying thank you."
Dishwasher answer example
"Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her work load so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help."
FBI answer example
"As an agent you will work in a team, whether doing research or investigations. Explain your sense of responsibility towards your teammates. In your past roles, how have you stepped up to support coworkers? Consider giving an example like this: "When I worked in law enforcement in my hometown I was committed to supporting my partner, the people on my team, as well as the people the community. I got a call that two little kids in a low-income neighborhood had gotten their bikes stolen just days apart from each other. I bought them new bikes and delivered them myself."
Flight Attendant answer example
"I was raised to believe that you always deliver more that you are asked to do. I am always willing to go the extra mile for the good of my company. Last week I was asked to work a double shift because a co-worker had called in sick. I did so without complaining because that's the type of employee that I am."
Manager answer example
"Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help."
Marketing answer example
"One of my clients had committed to a marketing package that did not include any social media management. It's an expensive commitment, and they were on the fence. I decided to offer them a free social management content calendar, just to show them what I could do. My boss was delighted with this decision because just a week later, the client committed to a full six months of service from our marketing group."
Medical Assistant answer example
"I had a patient who was anxious because of a recent diagnosis. After checking vitals, I took the time to talk with her. I noticed she liked a certain band because it was on her shirt, so we started talking about music. She began to feel more relaxed and smile."
Preschool Director answer example
"Think of a time when you received praise for doing something awesome at work. These scenarios make great examples for this question! Layout the scenario for the interviewer, and be sure to toot your own horn by telling the interviewer about all the wonderful kudos you received for your work. It may even be something as simple as writing an encouraging card to a family in your school who you know is going through a challenging time. Talk about the situation at a very high level, and share how the parent came to you in tears thanking you for the encouraging note and how much it meant to their family. "
Proofreaders and Copy Markers answer example
"I am particularly proud of the time I (X project you are the most proud of). I went above and beyond because the client's satisfaction mattered to me and my employer, and (X other reasons why you went above and beyond). The client was so satisfied by the high level of commitment and quality of my work that he hired our company for all of his upcoming projects."
Sales answer example
"During sales calls with a prospect or a touch base with an existing customer, I will often hear them mention a feature that would sweeten the software for them. I created a Google Sheet with these suggestions as well as who made them, why, and in what context. I then shared this document with the product team and the other member of our sales team to help them keep a finger on the pulse of what our customer base is seeking. Now, most everyone updates the spreadsheet with feedback, and it is the primary source from which the product team chooses new features to build out."
Superintendent answer example
"One way that I go over and above my requirements as a Superintendent is by taking extra steps to stay in tune with the needs of my staff and faculty. I meet with the school staff once per month for a formal meeting to discuss any issues that we could fix, and any that we should present to the Board. Our communication levels are high and this has a direct impact on the success of our school."
Teacher answer example
"This year, our French teacher, who was also the girl's soccer coach, suffered a heart attack and needed to take medical leave. I jumped in and took over as the soccer coach. The girls worked so hard to qualify for Nationals, and I didn't want to see their dream crushed due to circumstances out of their control. It was a time commitment and sacrifice for me but worth every minute. We won Nationals!"
Underwriter answer example
"This happened when I was working under a senior underwriter and we were working on an important case which could have bought in some real big profit for our organization but my boss got very sick at the last stages when we had to submit our findings and decision. There was no way we could have completed this job without his supervision as I was fairly new and didn't have much experience. It was then that I decided to do my own research and spent the whole weekend in the library and over the internet, going through as many cases as I could and finally I was able to complete that project on my own. That was the first big project of my career that I did on my own and although it was a huge risk that I took, when my senior came back he praised me for my pro-activeness and we also got that client. After all our job is all about taking risks."
Union Representative answer example
"Just last week we had an officer call in sick while another was away on holidays. We were very short staffed and were working on an important project. I offered to stay late and work a double shift so that the work was finished in time. My supervisor was really thankful for my attitude and brought me lunch the following day as a way of saying thank you."
Veterinarian School answer example
"Example Answer:- "At my last job, I was given a project and the expectations for it, but I knew that the minimum requirements were not going to get the job done properly. I had to work weekends, but I did it how I knew it had to be done. That is how I define "going above and beyond": doing what needs to be done and not just what is expected of me. "
Veterinary Technician answer example
"Vet techs are expected to give great care to their customers and their animals. They need to be flexible, hard-working and willing to deal with the smelliest, dirtiest of situations. They need to be accurate, decisive and smart. With all of these qualities in mind, think of an example that might apply to your new role. Examples of providing amazing customer service to turn an upset customer into a happy one or staying late to finish a project when everyone else went home are both great ways to show you went above and beyond. Take some time to prepare a couple of examples you might use in your interview. "

More Interview Questions

View user-submitted Answers

Give me an example of a time when you went above and beyond.
1.
Helping a student on an internship with a grant from the german development to preserve cameroon colonial archives which was badly maintained and in dust.
2.
I've worked as a teacher for primary students.
3.
The most challenging work that I have ever done was writing an essay on a subject I had no interest in. I picked a university module which was of little interest to me, and although I ultimately chose an essay topic, I found it difficult to become interested in the topic. Eventually, I succeeded in finishing the task, but the experience taught me that work can become a lot more difficult when you are not interested in the task that you are concentrating on.
4.
Obtaining my degree was a long and rewarding journey. I overcame many obstacles to get where I am today.
5.
I was new at the an institution which only had two permanent employees and as an intern I was left alone for nine days to take care of the institution and the users and I didn't even have a month there. That was challenging because I was still finding my way. But then it was just for a day, then it happened again only this time it was for nine days, the institution's online system had a payment hiccup so I could not access it, the in house system was not installed yet into my computer and I had to keep the institution going. That was challenging.
6.
The most challenging work I have done to date is working on the Farrell correspondence. The collection has been worked on by perhaps ten people over the course of 5 decades and there simply was not a consistent rhyme or reason--or accuracy in many cases.
7.
Organizing a family collection which was scattered in different places and having to describe them and their provenance.
8.
Researching about a local building that is up for sale was difficult because there are limited local records; however, after digging through various sources, I was able to uncover a lot of information that I would not have considered to evaluate.
9.
I was a middle school French teacher covering for a teacher on stress leave. I really struggled with behaviour management. My lessons were always prepared, my report cards were always done, but I had trouble keeping my students from being ridiculously noisy. This was awkward since my classroom was in the library, and we shared with two other classes and had no walls.
10.
Collecting and keeping artifacts, find international market for them and sell them on behalf of artists.
11.
I worked for organization which were carpeted due to bad book keeping method so I provided for them a double entry book keeping system which worked accurately and efficiently.
12.
The most challenging I would say was my year spent as the education ga at UK, I was familiar with the archives and with processing, but I was not as prepared as I thought for the teaching aspect of archival information literacy. It was a great experience learning how to develope questions for students using archival collections, of teaching them how and what kind of information they could draw from the records. This is second nature to me so it was interesting to go back and re-develop and understanding from the student perspective.
13.
We made renovation . Its was very difficult time for me . I save to keep a eye on documentation sales employ rota hours and many more.
14.
While working at Food Lion which was my last job. I would always work over my shift and if they needed me to come in to work a shift I was always available.
15.
I am an employee at the Hadley livestock barn. Since I was living I the area for the summer I requested to be put on the scheduale for the summer in order to earn money and obtain experience. Every morning work started at 7:00 am. However I did not have a car and the buses were not available until 7:30. So every morning I would wake up at 5:00 to get ready and ride my bycle for 1 hour each morning to get to work on time. Sometines the temperature was 90 degrees.
16.
A vet demanded a high five, so I gave him a high ten.
17.
In the veterinary field, this seems like every day. Every day that I work, I have stayed past closing time to help with a patient in need with no regrets. I have taken home foster kittens that needed to be fed every 2 hours. I have worked holidays and nights and early mornings.
18.
At my previous job.
19.
There was a day where we had to do an emergency surgery and we were extremely behind on our closing duties so I immediately started to get as much done as I could to get everyone out on time.
20.
I had to stay at work until 11 on a school night with a huge test the next day to help my coworkers close and get the store ready for a FOC the next day.
21.
When working in wildlife rehab, you often encounter baby birds that require frequent feedings once every half hour. With no volunteers or interns for the day, I had to make sure all 300 patients were fed in a timely manor as well as provide the daily medications and cleanings. I was able to multi task in a way that allowed me to succeed at providing the best possible care for each patient at that time.
22.
Very critical patient, ex-lap earlier that day with a whole bunch of weird in there. Probably cancer, we took biopsies. We werent an overnight clinic and owners didnt want to transfer, and doctor didnt want him to go home. Came in after hours to check in.
23.
On Boxing day working in the retail industry it was incredibly fast paced and the team really had pull together in order to make it through the day.
24.
The company decided to dedicate a month to feline health awareness. I took the opportunity to create an educational presentation for our clients and their guests.
25.
Work after hour and cut lunch time where possible.
26.
Once someone asked me to tidy up on of the back rooms in a clinic. I cleaned the room pretty much from top to bottom. I had mainly been asked to clean the floor and get rid of any excess pet hair and I swept and mopped the floors and wiped and re-organized shelves.
27.
July 4th 2014 every single person was out of the station looking for the survivors of a huge boating accident where there were several fatalities and I had to stand an 12 hour communications watch as opposed to a 3 hour watch.
28.
I always go above and beyond. There has never really been a "bell" in my 40 years of work experience You do what needs to be done.
29.
When my supervisor was on vacation for almost 2 weeks, she put me in charge to run our small credit union branch, I had to figure out how to order money, and do every job that she did weekly.
30.
Woking at least 4 hours later than scheduled.
31.
I worked harder then 2 hours.
32.
There was a time that I looked for a clients cat for over an hour after I got off of work because the client thought it would be a good idea to open a carrier to let the pissed off cat out in the back seat and on top of that leave the driver door open. There were no one else who could help at the time.
33.
I took director full resposibilities when the YMCA had no one else to run the before and after school programs, which meant taking on double the hours.
34.
I was the manager at a retail store and was extremely short staffed but was not allowed to hire any more employees. I once came into the store with one other person at 6 a. M to prepare the store for a big sale that day. I also worked an open to close and stayed late to make sure the store was clean and ready to go for opening the next morning.
35.
4. Once when I was in the 8th grade I wanted to go to a private school and it cost a lot of money so I went for a scholarship. I had to prove I deserved the money over others and so I typed letters I had interviews and I had to fill out forms before the deadline. I had to be the best to get into the school I wanted and by putting in the effort I managed to get the scholarship.
36.
One owner couldn't afford to do surgery on his dog's broken leg so I researched different insurance and payment options and organizations that could help him. He was able to get the help he needed to pay for his dogs operation.
37.
I feel when you are working on a particular project it is a reflection of who you are. A project I recently worked on is for Customer Service and rising above all for our customers. I developed a guide and training for our team. And I volunteered to give new orientations as well as ongoing training for each team member.
38.
My boss couldn't find material we needed so I went out and found it myself.
39.
Going above and beyond is what I strive for on a daily basis. I will work as long as it takes in order to deliver the best result for our company, our agents, and our insureds.
40.
We are often tasked with providing feedback on certain categories during an audit but I routinely provide additional relevant information and even reformat the excel to make it more user and reader friendly.
41.
When our office in Baltimore, MD had problems and I had to work in two states at the same time.
42.
When I worked at the Deer Valley Ski Resort I was put in charge of creating and distributing the guest log for the Seafood Buffet. There were only a few categories that were needed but I added in space to put in whatever notes were necessary such as food allergies and wedding parties.
43.
Become one of the top agent.
44.
When a deadline had to be met.
45.
I had several jobs that had to be done by the end of day, so I stayed late to get it done.
46.
I took the lead position to complete the project.
47.
Developing a special education handbook for our school.
48.
When I was working for the Joplin School District as both the Vocational Adjustment Coordinator and as the Career Education instructor, I had a caseload of 52 students between the two programs. I was working up to 60 hours a week to guarantee that no student was at risk of failure. And none were that I know of. However, it was my reasoning for changing school districts. I have learned that there must be limits to what I can acheive on my own and that a good support system is absolutely vital to success.
49.
In the School District of Beloit, we recommended asking our community for funds for capital building improvements. We stated off asking for 26 million to meet our most significant delayed maintenance items but in the end our community told us to add some items of value such as new tennis courts and an additional track. In the end, I was able to perform a lead role in passing a 70 million dollar referendum to allow for capital improvements such as kitchens in each school building and gyms that allowed our students to finish eating while a gym class was offered.
50.
My superintendent might tell you that I go above and beyond on most projects. I think I do what is expected of everyone, so this exact question is difficult for me. However, a time that I did go above and beyond was due to a tragedy in my school. In a snowmobile accident, a very well respected, popular teacher was killed. To say our district grieved was an understatement. There was not a student in the middle school who was not personally connected to this teacher - each student had his/her own unique nickname. Our school, our community, needed closure on such a sudden, tragic event. With he cooperation of several people, I organized an evening memorial for the Sunday nigh after he passed. The auditorium was full, with people lining the hallway and crowing in the doors. The event had tears, laughter and closure.
51.
When I led district accreditation process.
52.
A board member asked to see a listing of "Why we were spending what we were spending." I realized that the formatted spreadsheets were making them uncomfortable. I retooled the documents and made them very user friendly.
53.
As you give requirement I will do work.
54.
For my final project I did a lot of research.
55.
At my internship at the Whyte Museum, I was requires to do a brief inventory of some newly acquired prints. Upon starting the assignment, I realized a lot of them were deteriorating and needed to be rehoused, so as I went through each print recording the inventory, I also made notes about preservation concerns and put the photographs into proper housing.
56.
One time I was given an assignment to make a normal poster so I went over and beyond and put glitter and stickers on it.
57.
During my practicum for medical imaging registrations, a patient brought to my attention that another patient in a bed was cold. I very promptly got a warm blanket, and spread the blanket over them and told them that I was putting on anther blanket on them.
58.
Sure! if I have enough time to spare (and I usually make time), I get whatever will make an individual feel more comfortable if it's something they specifically ask for that I can assist with. And ask "is there anything else I can do for you?" before leaving.
59.
I honestly always go above and beyond for any project, I love to be the one who stands out the most when working on something. A time on my externship I was asked to make a project, something that would help our patients out in the room while waiting on doctors to come in,
60.
I once helped a patient organize her photo album with pictures of her deceased son.
61.
It was a group project. And I never went above or beyond the requirements for a project before.
62.
I would consider everyday a chance to go over and beyond. You always want to mark sure you work at your fullest potential. So being able to complete your daily tasked all the while maintains a positive attitude is considered to be going over and beyond.
63.
I don't have an example but, I would help out other people if they needed it and would work for them if they had to leave early or come in late for emergencies.
64.
I was about to clock out when a came in and needed a prior authorization because the insurance wouldn't approve without staff member assistance.
65.
When my son was in 9th grade we started to prepare him for college by coming up with a plan.We prepared him for his SAT test so that he will score high enough to get in the school of his choice, sent numorous application to colleges we visited different campuses. At the end the result was he was accepted at the school of his choice.
66.
According to the project.
67.
Stopping by the hospital to see the patient and checking on them.
68.
There was a patient who had prepped for a sigmoidoscopy and he was told that his appointment was cancelled. I informed one of the doctors and he was able to fit him into his schedule.
69.
A time the doctor was running late we had a new patient for suboxome and I stay until 7:00 pm, 3 over my time so that this patient could start her treatments.
70.
I spent all day trying to get a medication covered for a patient who thought she could potentially be having a miscarriage.
71.
In my last job I always went above and beyond my job requirement. If Dr decided last minute to work late, I stayed. If the boss needed me to make personal arrangements for himself, his wife, his daughter or any house hold things that needed to be organized or booked I always did no questions asked.
72.
Answering phone calls and bring patients back to the rooms.
73.
A pt. Needed a wheel chair, the one they had was completely delapitated, I called numerous supply companies, nonprofitable organizations and was able to aquire him a wheelchair.
74.
Company needed someone for fit testing. I explained I was able to fit testing. So instead of sending the employees off site for testing I step in to help. Scheduled coordinated all fit testing for the site annually.
75.
I go above and beyond when I managed to work quickly and efficiently and keeping my work area nice and clean in my previous job.
76.
I made a noose and instead of just showing it, I used it ;)
77.
When one of the football players who did not have many resources at home tore his ACL, I provided treatment for him after surgery to mobilize tissue and begin the range of motion phase of his rehab. When he was ready for physical therapy one week later, I accompanied him to each session, noting his progress and providing information to his guardian about how his scar should be healing and how to clean it. With proper patient education and guardian cooperation, he was able to begin football the next year stronger than he had been before.
78.
This girl at the high school had lower back problems and my preceptors wanted me to write up her rehab. Well I didn't really have much experience with back injuries except in class but this girl was very determined to get back and wanted to try anything so with the help of my preceptors I researched every rehab exercise we could do and other alternative ways to help her.
79.
I can't recall being placed in one of those positions.
80.
On my previous job, a company I performed contract work for picked up a new account on a 30 day trial. We really wanted to impress this new client in order to gain the account permanently. The company I was contracting for asked all their contractors for a 10 day turnaround on all orders related to this new account. I asked all of my subcontractors for a 5 day turnaround on these orders. Our client was very pleased with our efforts and it helped to gain this new account.
81.
I always make sure each customer feels appreciated, that I am able to answer any questions or concerns, and that the customer leaves satisfied.
82.
By going over and above by reaching out to other departments on the customer behalf to solve first time resoulution.
83.
Going over and beyond by giving 110 percent to the clients by being compassionate, courteous, and understanding their needs.
84.
Active listening, it has always led me to know what their true need is. With Tmobile a customer would call month to month upset about there bill not knowing there were options to alleviate their headache. When I heard it was a simple cry of "lower my bill" I would ask what they typically use their services for, while doing a visual audit of their account, then together we would determine what lower rate plan would be best for them. I was able to provide them with not a quick fix but a long term benefit.
85.
Be on time, On task and Customer Always Right, even when ...
86.
I looked at their problems from their point of view.
87.
Great customer service, always smile and keep calm.
88.
I've kept my promise and acted on it in a timely fashion to get back to the customer.
89.
Offered fee wavers, under the fee matrix and pp, so by the time they were done with there pp they got the bal pd off.
90.
Ive gone above and beyond for customers in the past such as calming a mad client. Came in the office mad over his tax return, he thinks something wasn't done right. So I got my manager to talk to him and schedule an appointment to get his taxes fixed.
91.
I once taught a customer how to use a pill popper on her cat. Her cat has renal disease, and needed medications. Her husband was out of town at the time, and I offered to help.
92.
I always go above and beyond to meet my customers needs and expectations.
93.
At Staples I did everything in my power to help out the customer, even if I had to go through hoops and search the entire store and warehouse for a product.
94.
I always to try to help customers and be very friendly. To keep customers to comeback.
95.
I acknowledge their needs and provide them the best customer service I can give.
96.
Just being friendly and making them laugh. Becoming friends with them as well.
97.
I have help a customer search for a particular product and I looked up the product in our system. I went to the area where the item is supposed to be located and I didn't see the product. So, I took the product code and went into the back room and looked up the product and where it would be located and we didn't have the product in stock. Instead of telling the customer I'm sorry we don't have the product. I went and called two other stores to see if they have the product in stock and I refer the information to the customer and she thank me for going above and beyond.
98.
At the job I am at now, I don't really have any customer service experience but I would say one time an Attorney came in looking to reschedule but the attorney that was in charge of the case had a conflict with her and was not being reasonable. She was going through a divorce and the attorney represented her husband so she wasn't cooperating with her. She came in the office and I helped her take care of things whet to my head boss and explained him the situation and asked if he would agree to continue the case. It was all taken care of and she was very thankful for my help.
99.
Help with what they need.
100.
I listen carefully, answer any questions or concerns, take ownership and finally make sure they are completely satisfied before the leave, and most of all thank them for their business.
101.
I had a customer who got a wrong order that was made by one of my co-worker who already left. The customer was upset and wanted a refund. I listened to the customer's concern and re-make her order myself although, I was assigned to just do cashier. I apologized to the customer and have my manager gave her a refund. As a result, the customer became satisfied and thanked me for my actions.

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