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West Monroe Partners Interview
Questions

28 Questions and Answers by Ryan Brunner

Published August 28th, 2019 | Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.
Question 1 of 28
In our world here at West Monroe Partners, our clients rely on real world analytical data versus assumptions and guesswork. What analytical skills would you bring to the table here for our clients?
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How to Answer
In the business consulting world, an organization like West Monroe Partners is contracted to come in and help a business where they have usually failed in the past. With past failures comes the need for critical analysis of a business and/or process and your job will be to help facilitate this process. Prior to your interview, think about your experiences in data analysis you've had so far up to this point in your career and translate those experiences to helping the clients of West Monroe Partners. Be sure to talk about the importance of different programs you have used to assist in data analysis and talk about the importance of communication in the data collection process.
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Top 25 West Monroe Partners LLC Interview Questions with Full Content
1.
In our world here at West Monroe Partners, our clients rely on real world analytical data versus assumptions and guesswork. What analytical skills would you bring to the table here for our clients?
In the business consulting world, an organization like West Monroe Partners is contracted to come in and help a business where they have usually failed in the past. With past failures comes the need for critical analysis of a business and/or process and your job will be to help facilitate this process. Prior to your interview, think about your experiences in data analysis you've had so far up to this point in your career and translate those experiences to helping the clients of West Monroe Partners. Be sure to talk about the importance of different programs you have used to assist in data analysis and talk about the importance of communication in the data collection process.

Ryan's Answer #1
"Working as a Financial Manager over the past 10 years, I have become very experienced and thorough in my use of KPI's to demonstrate key areas like gross profit margin, liquidity ratio and days in accounts receivables. For the clients I'd be working with here at West Monroe Partners, I'd be able to use real data from their organization to help provide solutions that are customized to their needs. On top of KPI analyses, I'm very willing and open to using any other unique tools of the trade that the team here at West Monroe Partners uses."
Ryan's Answer #2
"Coming from a software background, being analytical about implementing new systems and processes was vital to receive buy-in from other department that I worked with and my analytical skills in my current world would translate nicely into the consulting world. I have always had a creative mind in demonstrating how new and improved systems can impact workflow and production. I am very proficient in creating and presenting wireframing models, which are extremely analytical and important in this world here at West Monroe Partners."
2.
What impact do you feel that the digital revolution has had in the mergers & acquisitions field?
Any way you slice it, the digital revolution across the world has significantly increased both the needs and the abilities for organizations to acquire others. From your point of view, talk to your interview about where you've seen digital and online formats impact different mergers and acquisitions and make it clear to your interviewer that you will be able to work effectively with their clients in making this a part of their plan.

Ryan's Answer #1
"The internet and other digital avenues has surely increased acquisitions in the fields I've been working in over the past ten years. In retail, internet sales from companies like Amazon has certainly put smaller retailers at risk. I recently worked with a large clothing retailer in acquiring several small companies to bolster their product line. The acquisitions were a win-win situation for both buyer and seller and the selling company was able to sell their business prior to having to close down shop or even filing for bankruptcy."
Ryan's Answer #2
"The digital revolution has impacted both organizational mergers and acquisitions in many ways. What is happening now that didn't happen years ago is companies purchasing tech companies that they can help use to grow their own business in a unique way. As an advisor to your clients here at West Monroe Partners, these type of growth opportunities would always be at the top of my mind."
3.
Where have you seen common failures or breakdowns in customer service and how would you address these issues with the clients here at West Monroe Partners?
When a consulting company like West Monroe Partners is called, it is likely that that organization has seen some failure in the service that they have been providing to customers. In this role as a consultant, you will be asked to help diagnose the issues and help fix them for your clients. For this question, your interviewer is first seeking to see what you have seen in your career as common failures in customer service. Second, and most importantly, your interviewer is looking to hear how you would go about solving the issue with clients. Make sure to be as detailed as possible in this aspect of your answer.

Ryan's Answer #1
"In today's digital age where people are looking for results and looking for them now, time is a huge hindrance in providing excellent service to customers and I've personally witnessed timing issues and helped diagnose them for my employers. Most important is setting realistic time expectations with customers that you are able to deliver on every time. In some instances, this has been easily remedied with simple education between departments. In other instances, it has been solved through the creation and implementation of timing policies for customers."
Ryan's Answer #2
"Having consulted now for five years and having worked across many industries, the most common failures in customer service stem from staff that are poorly trained and/or poorly equipped to do their job. Assessing the competency of employees is my first step when consulting a new business and based off my assessments, I can make recommendations for education and training for the staff. Often, general customer service training suffices. At times though, this training needs to be very industry or product specific and I've helped create several specific training programs for employers."
4.
In the change management process, talk about the importance of providing a clear vision to staff of an organization. How do you think this is best done?
The change management process is often most difficult for front-line staff at an organization. A big reason for resistance to change is that people aren't seeing the big picture, or reasons, for the change and what positive outcomes will happen with the change. Explain to your interviewer why you feel that providing a vision is important and talk about the need for it to come from leadership within the organization. Then, give any examples of providing a vision that you've been a part of during your career.

Ryan's Answer #1
"As I've worked with organizations on their change management processes, I've always felt it was important that communications were clear from the start of a change process. When people are left in the dark, they naturally can't understand why changes are being implemented and they become defensive and resistant to change. Last year, I worked with a manufacturing company that was implementing new equipment that would reduce their staffing needs and change the jobs of many individuals. To roll this out to employees, I helped the leadership team prepare a detailed video and presentation that outlined the entire vision of the project. What really hit home with the staff was the dire need to take this direction based on competitors cost of goods and the fear of being driven out of the market."
Ryan's Answer #2
"Humans are curious and change is only accepted when people understand why change is happening and what the end result will be with the change. For one particular employer that I spent time with, a good portion of five years was spent acquiring smaller businesses and expansion in both product line and region size was happening rapidly. Upon working with our senior leadership, I helped develop a vision document and accompanying slide show to show the future state of the organization ten years down the road. When staff saw the aggressive growth plans of the organization and the potential great things we all could accomplish, buy-in became much more clear from everyone."
5.
Many organizations overlook some areas of their business that can benefit from a digital transformation. What is an overlooked area where you've seen a digital transformation make a huge impact during your career?
Digital technology has the ability to impact any level of an organization, but oftentimes some levels get overlooked. For this question, your interviewer is looking to hear that you have the ability to look at these overlooked areas and find ways that a digital upgrade can impact them in a positive way. To be creative, don't leave any stone unturned in your answer.

Ryan's Answer #1
"In my current role, one unique thing that I accomplished was making our environmental services digital and online. This transformation had many moving pieces. One that I am proud of having a huge impact was automatic notification of supplies being low around restroom facilities. Not only did this save labor time of someone checking supplies, but it also kept both employees and customers extremely satisfied at our facilities."
Ryan's Answer #2
"A couple of years ago, I was working with a large distributor on revolutionizing their technology usage all across the board. The one area that their management overlooked was with their delivery and fleet of trucks. With changes made to routing tracking/efficiency and vehicle maintenance diagnostics, this organization was able to save tens of thousands of dollars just in the first year of implementation."
6.
What would you consider your strong suit in the digital transformation of organizations that you could bring to our clients here at West Monroe Partners?
This question gives you the opportunity to showcase what you feel will be your best skills if hired for this position and your interviewer is ideally looking to hear what unique aspects you can bring to their clients. This question remains very open ended for you to talk about process items or industry specific items, so make sure that however you answer that you are able to speak knowledgeably and confidently. Again for this question, researching West Monroe Partners and their clients can pay off big for this question.

Ryan's Answer #1
"For your clients here at West Monroe Partners, my ability to project a vision into a transformational strategy will greatly benefit everyone that I work with. The key to any digital transformation is buy-in from senior level leadership as they impact how the rest of the organization accepts change and becomes a steward for change. Implementing technological changes cause disruption and chaos and leading projects with a clear vision and strategy is a key to success."
Ryan's Answer #2
"Through the projects that I've worked on in technological transformations for business, I've always prioritized the final customer and their journey and how digitalization will impact them. Many times with organizations that I've worked with, the end customer or user gets lost in the thought process and I would be there for the clients of West Monroe Partners to ensure that their best needs are always taken care of."
7.
Based on your work experience, where do you feel your strongest skills in supply chain management would benefit our clients here at West Monroe Partners?
As a supply chain expert, your interviewer will be able to tell a lot about your knowledge, skills and abilities from your resume and your conversations during your interview. For this question, your interviewer is looking for you to set yourself apart from your competition for the job by talking about a unique skill or two that you bring to the table that others may not. In your answer, try to maintain focus on the consulting side of the business and explain how your skills will truly assist clients of West Monroe Partners.

Ryan's Answer #1
"As you can see from my experience, my wealth of experience is supply chain management is strong and applies across many different industries. The one skill that I believe I could bring to the clients here at West Monroe Partners is my understanding and knowledge of the legal issues surrounding the management of large supplier contracts. I have witnessed things go sour too many times when legal issues weren't ironed out in the contracting process and I have taken it upon myself to learn this aspect of supply chain management in detail."
Ryan's Answer #2
"Having been in the field for almost 15 years, day to day operations of a successful supply chain operation are almost second nature to me at this point in my career. What keeps me in the field at this point in my career and is driving into the consulting side of the business is my knack for problem solving at a very high level. Last year, I developed a new routing plan for a materials distributor that ended up saving the organization close to $500,000 on yearly delivery and maintenance costs and my problem solving skills during that project were essential to receiving buy-in from senior leadership at the organization."
8.
Rate your communication skills from 1-10 with proper examples backing your given rating.
On a scale of 1-10, how skilled are you in communication? Why did you choose that particular rating for yourself?

Ryan's Answer #1
"I rate my communication skills as a 9/10 as I will, on occasion, have times when I am not as clear as I would like to be. My supervisor and co-workers will attest to my clear and concise communication skills. Because I am an open leader, my team will let me know if I need to clarify anything."
Ryan's Answer #2
"I will rate myself an 8.5 because I consider myself a strong communicator. It is the foundation of all success in business. I am always striving to be a better communicator, so I leave the rest of the scale as an aspirational measure."
9.
How would you solicit feedback from people during the change management process and why is obtaining feedback important?
Reinforcement is an important factor during the change management process that is often overlooked. Communication is key and while you as the champion of change need to communicate in an effective manner, your collection and analysis of feedback from others is also very important. Explain to your interview why obtaining feedback from others is important and discuss ways that you have done this in the past. Express that this would always be an important process as you work with the clients of West Monroe Partners.

Ryan's Answer #1
"Front line employees are the catalysts for change with just about any organization and I make a point to seek their feedback during the implementation of change processes. Last year, I was working with a large regional retailer that was rolling out new branding and customer service processes. In the weeks following the rollout of the changes, I spend a few days on the road visiting stores and talking to customer service associates. I ensured that the conversations were confidential and frank, making sure that employees knew that any feedback was good feedback. With some of the things I learned, we were able to put forth a couple of important post-implementation change activities. If hired for this position, this would be an important follow-up step with any client that I work with."
Ryan's Answer #2
"In my work consulting through change management processes, it is important to solicit feedback from employees both prior to starting a project and during implementation of a project. I have found that soliciting feedback through conversation and/or surveys helps lead to get employees to believe in and feel a part of change management processes. Front-line employees know the processes and how change will impact their processes."
10.
Outside of work, what type of creative activities do you like to pursue?
A genuinely creative minded person will have outside activities aside from what's happening in the workplace. Tell the interviewer about the variety of ways in which you express your creativity.

Ryan's Answer #1
"Outside of work I like to attend dance classes and I also attend the odd paint and sip wine nights at a local wine shop. I also enjoy reading as a way of nurturing my creative side."
Ryan's Answer #2
"I think it's important to exercise creativity in a variety of ways. This reasoning is why I am involved in a variety of things such as team sports, reading, and art classes."
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