How to Answer: Our company prides itself on providing excellent customer service. How do you provide excellent customer service?
Advice and answer examples written specifically for a Walgreens job interview.
3. Our company prides itself on providing excellent customer service. How do you provide excellent customer service?
Why the Interviewer Asks This Question
Companies that provide excellent customer service greet customers with a smile and a greeting, listen to their customers, know their customers' preferences, and go above and beyond to make them happy. The interviewer asks this question to determine if your values align with theirs. The interviewer wants to hear how you provide excellent customer service to see if you will be a good fit for the Walgreen team.
Written by Krista Wenz on May 2nd, 2022
Focus Your Answer On
Think of how you like to be treated as a customer. Then, think of how you provide excellent customer service, treating your customers how you want to be treated. Describe the actions you take to provide excellent customer service to all, showing the interviewer you will be an asset to their team if hired. If you have received an award or recognition for the customer service you provide, be sure to include that in your response.
Written by Krista Wenz on May 2nd, 2022
What to Avoid
Some people think customer service is overrated and that the customer is not always right. You might feel that way, but you want to avoid saying that during an interview. If the company prides itself on providing excellent customer service, it will want to hire others who feel the same way.
Written by Krista Wenz on May 2nd, 2022
Answer Example
"I worked in the restaurant industry for three years before pursuing a career in sales, so I am very familiar with providing excellent customer service. I believe it starts with having a positive attitude and treating the customer with respect. When you listen to a customer's needs and provide a solution, they will be happy every time. If a customer is unhappy with something, I do my best to make sure their needs are taken care of and that they leave with a smile on their face."
Written by Krista Wenz on May 2nd, 2022